Four Seasons Reviews | Glassdoor

Four Seasons Reviews

Updated September 16, 2017
34 reviews

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Four Seasons CEO Allen Smith
Allen Smith
11 Ratings

34 Employee Reviews

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Pros
  • Great Benefits, free hotel rooms at other properties (in 58 reviews)

  • Ability to use complementary nights at different resorts around the world (in 23 reviews)

Cons
  • Not that much work/life balance (in 59 reviews)

  • long hours, especially during holidays (in 57 reviews)

More Pros and Cons

  1. "Maintenace Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Tech in DeWitt, MI
    Former Employee - Maintenance Tech in DeWitt, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons full-time (More than a year)

    Pros

    Do not work for four Season them you will never get no where or get s.... out of it. They don't care about there worker and the woman in the office all she do is lie to people.

    Cons

    Not good at all so don't work for them

    Advice to Management

    Not no good at at at at at at at ALL ALL ALL


  2. "Poor manage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Beverly Hills, CA
    Former Employee - Supervisor in Beverly Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    Fair pay good location

    Cons

    If you are looking for a place to move up this is not your place management only give promotions to those who kiss their fill in the blank. They don't care about employees morale to much drama.

  3. "Golden Rule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Four Seasons full-time (More than 3 years)

    Pros

    Comp nights if you can get in.

    Cons

    if you want career development, go to a different brand.


  4. Helpful (2)

    "TERRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Service in Jackson, WY
    Current Employee - Room Service in Jackson, WY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Four Seasons full-time (More than 3 years)

    Pros

    Meet people the exception to this half of them are mgmt and they are all terrible. The money you make is no where near worth your happiness. Something you will not find at Four Seasons.

    Cons

    I don't know where they find these people that run nearly every department. Mgmt does not care about you, they will show you how I appreciated you are at every opportunity.

    Advice to Management

    Stop being petty, stop utilizing every word of fine print to scam your employees, stop being so arrogant, lend me, help more, be nice more - literally just be real and nice needless to say they are fake and rude.


  5. Helpful (1)

    "The golden rule doesn't exist anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Four Seasons full-time (Less than a year)

    Pros

    The benefits, employee meals and free parking.

    Cons

    Management, if employees have a complaint; nothing is heard. HR will always protect and side the managers.

    Advice to Management

    Have all your managers take a training course, no matter how long they've worked at Four Seasons, a lot of them still need training. It also doesn't help that most of the managers & HR are from a previous Four Seasons and have a clique & two of the managers are married to each other. They basically look out for each other.

    If you're an employee and have a complaint about the manager, HR will give you the time to talk but will always side and protect the managers. You won't be heard and there will be no solution.

    Isadore Sharp's philosophy is non-existent and managers expect you to follow the golden rule but they themselves don't. Respect is a two-way street but here at Four Seasons, it's a one way street and they demand respect.

    There are a lot of good workers at Four Seasons but it's the managers that need training. Always remember employees leave because of bad managers. Until we bring back the core values and follow them, and stop protecting managers who abuse their power, this company is just going to fall.


  6. Helpful (2)

    "Golden Rule is out the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than 3 years)

    Pros

    Complimentary Nights (not always approved)
    Employee meals
    Paid Time Off

    Cons

    Management (gets away with many things and still there after more than dozens of employee complaints, then laughs it off and pretends that nothing happened)
    Open door policy (whatever you say goes back to you)
    Advancement (if you're very good at what you do, be ready to get denied for advancement)
    Hours (be prepared to work back to back shifts, sacrifice all your hours and not get recognized)
    Sick Time (although encouraged to take sick days, management will ask you to take meds until u get better to come back that same day or they won't care about your health and just want your there)
    HR (line staff, forget HR, even though you are more important than management, they will protect each other)

    Advice to Management

    Why don't you start listening to those who actually work hard (the line staff). Our manager is barely there when the big boss is not around. Don't take your line staff for granted because they're the one who suffers the most. Manipulative and disgusting bosses always wins, you and many others complain about them and they turn it around on you and retaliate to the team. No core values are followed at all. No empathy. Bring back Isadore Sharp and his values, maybe it will help this place.


  7. Helpful (3)

    "Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Atlanta, GA
    Former Employee - Food and Beverage in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons full-time (Less than a year)

    Pros

    I met SOME really nice people
    I still think the company is great but not THIS location.

    Cons

    Im not going to bash this company. I just thought I was work for FOUR SEASONS. The Atlanta location is not what Four Seasons stands for. Horrible people to work for.

  8. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits are good, lunch is free, open door policy

    Cons

    Bad work environment, short lunch period, bad management


  9. Helpful (2)

    "Extremely disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Seattle, WA
    Current Employee - Guest Service Agent in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Four Seasons full-time (More than a year)

    Pros

    Average health benefits which you pay for each paycheck period. It is great to have on resume due to its global luxury brand.

    Cons

    Beyond lower standards for employees. Management is a joke and negativity is everywhere throughout the hotel. No proper training, abusive managers, inconsiderate slacking staff, and no support when you need it the most. Horrible work conditions. I expected so much more from this brand and it just left me disappointed. Nothing is ever really done when you bring a concern to management even though they say something will be done. The golden rule is never even applied throughout the hotel among staff members. Egos and young unseasoned managers leave the staff feeling neglected and treated unfairly. Would not recommend wasting your life away here.

    Advice to Management

    You spend so much time and effort in your hiring process yet you lack the skills to hire managers that are passionate about their role, and empower their team, while supplying them with the appropriate resources necessary to succeed. Your turnover rate is extremely high and that should mean something to you. Wake up and start making a difference.


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    Pros

    Great to work at Adam hourly employee

    Cons

    Long hours and low pay for managers


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