Four Seasons Reviews | Glassdoor

Four Seasons Reviews

Updated April 13, 2017
55 reviews

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2.0
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Four Seasons CEO Allen Smith
Allen Smith
13 Ratings

55 Employee Reviews

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Pros
  • great benefits at other locations (in 53 reviews)

  • There are plenty of comp nights as well as friends and family rates for hotels around the world (in 43 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Poor Leadership, Uninspiring, and Awful Relationship Skills for a 4-Star Vail Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vail, CO
    Current Employee - Anonymous Employee in Vail, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Four Seasons (More than a year)

    Pros

    The Four Seasons Vail definitely "gets by" since they bring in talent with their high pay rates in comparison with their Comp Sets. The Health Care, Dental, Vision Benefits are really good. I love the Employee Ski Pass option or you can use it for something else health related if you're not into that sort of thing. The Employee Cafeteria food is a really nice bonus and the food is pretty tasty and fairly nutritional. The Employee Discount on Spa Treatments is also very good.

    Cons

    The Planning Committee and the Manager Team are completely uninspiring when it comes to providing great service. The FS touts itself as a company that takes pride in innovation however there are no Quality Improvement projects or teams. The hotel has a great product but the internal structure, processes, and business culture is a shocking mess.

    Advice to Management

    This hotel needs a huge internal shifting of managerial direction, goals, and relationship extension to the line staff. Huge strides can be made in inspiring employees, both at the manager and the line staff level. Managers need training on relationship extension, writing clear and professional communications, holding managers and staff accountable to standards, recognizing staff (and each other for that matter), and public speaking skills. The HR dept is renown for being curt; so don't expect any warm fuzzy's here. The Ops Division is currently a Boys Club and Sales and CCS is a Girls Club so if you want to move up successfully you're pretty much segregated right away by sex. Instead of hiring quality staff with previous experience who can handle internal quality improvement; they seem to throw inexperienced young managers at the problems and over staff. At first, I thought this was due to the change of the GM position this past Fall but the systemic problems are still chronic. Overall, the internal business culture and structure at the Vail location is completely depressing and unimpressive for such a great brand and physical product.


  2. "Good Company, Upper Management Not Honest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons (More than 3 years)

    Pros

    Great company, employee comp nights, high end guests, nice building

    Cons

    perks are sub par for silicon valley, upper management is dishonest, low pay for area

    Advice to Management

    hold the highest managers in the hotel accountable, hire character and train skill, lack of character in senior manager does not help staff or managers.


  3. "Like A Dysfunctional Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    The benefits, people, and job itself seem amazing at first. You're told they promote from within and that they care about you and your career.

    Cons

    All that good stuff unravels pretty quickly and you're left working 7...8...9 days in a row without a day off, at all hours of the day and night.

    Advice to Management

    Put your money where your mouth is - promote from within and assist employees who want to develop their careers. Isn't it worth it to groom someone to be a lifelong, loyal, career employee?


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  5. "Groundhog's Day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Four Seasons (More than 5 years)

    Pros

    Decent benefits include discounts at other properties

    Cons

    Very corporate with little room to move up in company unless someone quits or drops died. Overall lack of creativity and lower level employees are treated like just another number. Management will quickly promote those who just go with the flow and suck up to them. Those they show passion and an entrepreneurial spirit are not looked at highly. Every day was like Groundhog's Day and Office Space.


  6. Helpful (1)

    "Manager"

    Star Star Star Star Star
    Current Employee - Catering Sales Manager in Newark, CA
    Current Employee - Catering Sales Manager in Newark, CA

    I have been working at Four Seasons (More than a year)

    Pros

    Great company if you want a foundation in luxury service. Go for the hotels or resorts that are newer

    Cons

    The company today has drifted from the core values it used to be. Company is a leader in the luxury industry yet is still so backwards in many ways. Older properties are very stuck in their ways and do not stay current to today's trends and today's technology. They are very stuck in their set ways which hinders growth and creates tremendous frustration.


  7. "Food & Beverage Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Four Seasons (More than a year)

    Pros

    The hourly staff cared very much for each other and customer service. They assisted each other in providing the best possible experience for most guests and patrons. Two of the best Hotel Managers and GMs I have worked with in 25 years in hospitality. The staff was really generous in raising money for Children's Hospital of Philadelphia (quarterly or Holiday sales raised funds with a little competition between different hotel departments, raising $$$$).

    Cons

    No minorities in management roles; at least in view of the public. No benefits, including health insurance/sick days/holiday pay for some employees; even those with 10+ years of service to the hotel. If you graduated from PSU or Cornell, you were almost guaranteed a position in management (under the past HR regime), even with little or no previous supervisory/management experience. HRD's sons are/were PSU & Cornell alums.

    Advice to Management

    Follow the FSHR handbook/SOP for all staff. Disturbing behavior of some in management roles, unbecoming of the standards set by Mr. Isadore Sharp, founder of FSHR.


  8. "This particular property is a huge mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Barbara, CA
    Former Employee - Anonymous Employee in Santa Barbara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good travel benefits and good insurance

    Cons

    Overall negative experience working there. They will work you into the ground, without any appreciation.

    Advice to Management

    Need to get out of the 80s and get on with the modern world.


  9. "Disappointed in brand experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson Hole, WY
    Former Employee - Anonymous Employee in Jackson Hole, WY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than 5 years)

    Pros

    Some of the pro's of working for this resort were flexible seasonal contracts. There are beautiful destination resorts to work in. Ski locker at the base of ski resort.

    Cons

    I joined this company with hopes of opportunity in management, career advancement, and world travel opportunities. When I joined the company I had 5 years of management experience and over 11 years of hospitality/food and beverage/tourism work experience. Management was retched, with constant turn over (I worked under 30 managers in 5+ years). HR quoted my experience to be "equivalent to that of a McDonald's worker" on multiple occasions. (When I left the company I had 15 years of experience in hospitality and resorts with competitive name brands). A second HR manager told me "my job could be done by a monkey". The company reals you in with "free vacation comp nights". In over 5 years I never had a single request granted to use my comp nights as a vacation perk. Hours can be insane 18 hours on 4 hours off. Many employees would sleep in closets or in their cars out back of the resort because you would only have 2-6 hours off between shifts. I would often be told I couldn't have a break so I hid in bathrooms and closets to eat food because I wouldn't be able to otherwise. A manager told me if I wasn't willing to work 18 hours straight without a break I would be fired. HR and GM confirmed in a meeting at this particular resort they were not required to give breaks to employees. I had applied for 13 task force and requests for transfer, all were denied in a short 4 years. The only 3 female managers who I met that were successful at advancement had slept their way to the top. I was often told I would not be considered for certain types of work within the company because I was a female. Early in my career with Four Seasons I requested a transfer from the director of a department, I mentioned that I had a previous manager who was really great working with. The director of the department told me "that's great, why don't you quit here and see if you can work for them at their new location, we will not transfer you.". I found the brand is very fond of extremely young staff. I often had managers who were under 25 years old with absolutely NO work experience. For many managers it was their first job, often directly out of a hospitality management trade school. Extremely moldable however, incredibly hard to work under, events were often disastrous from behind the scenes, and the young managers lacked foresight and understanding for many tasks because of lack of experience.

    Advice to Management

    Don't lead your employees with a sink or swim mentality. You may be an old fashioned company but equal wages and opportunity for females is a thing in the 21st century. Management and HR at multiple locations are people squashers and say really horrible things to their employees.


  10. Helpful (2)

    "Management Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Atlanta, GA
    Former Employee - Management Trainee in Atlanta, GA
    Doesn't Recommend

    I worked at Four Seasons full-time (More than a year)

    Pros

    Allows you to work in different locations around the world. Good name to have on your resume.

    Cons

    Atlanta property is disorganized had no idea what a management trainee is supposed to do. I relocated to join what I thought was a world class program. It paid $10 an hour. I am not joking.

    Advice to Management

    Have a clear understanding of what the management training program consists of and implement accordingly.


  11. "Not a true Four Seasons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons full-time (More than a year)

    Pros

    Great company perks as an overall Four Seasons

    Cons

    This property is in desperate need of a renovation and a change in upper management. You are over worked, under paid and under appreciated.


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