Four Seasons Employee Reviews | Glassdoor

Four Seasons Reviews

Updated March 22, 2017
593 reviews

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593 Employee Reviews

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Pros
  • great benefits (probably one of the best among hotel companies) (in 49 reviews)

  • There are plenty of comp nights as well as friends and family rates for hotels around the world (in 43 reviews)

Cons
More Pros and Cons

  1. "Unorganized and Redundant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Four Seasons full-time

    Pros

    Everyone goes above and beyond for the guest, competitive salary, knowledgeable and friendly team members

    Cons

    you pay for parking, unorganized when it comes so cross departmental communication for a 5 star hotel, redundant when it pertains to irreverent information


  2. "former employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Ball card was a fun work environment. Great co workers.

    Cons

    Ball card was a small box-like office.

    Advice to Management

    Keep up the good work.


  3. "Marketing Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons full-time

    Pros

    As a Marketing Assistant, they gives you responsibilities such as creating package plans for upcoming events as well as designing brochures and event flyers. They really push you to achieve more and more rather than limiting your opportunities.

    Cons

    As a bilingual, they make you do things outside of *marketing* such as translating documents, speaking to foreign guests when needed.

    Advice to Management

    Definitely build a more international work field because, as a five-star hotel, customers come with extreme expectations and if you cannot communicate well with your guests, it leaves bad impression on them.


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  5. "Best benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons full-time

    Pros

    Comp nights are the best

    Cons

    hard to move up and advance


  6. "Pros and cons"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons part-time

    Pros

    Coworkers are nice, pay is decent compared to other resorts, comp nights worldwide, some education reimbursement, 401k

    Cons

    benefits and time off can be very difficult to arrange. Only get schedule one week in advance. Hours and pay are never guaranteed.

    Advice to Management

    More positive reinforcement would create a better culture


  7. "Not all seasons are created equal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Los Angeles, CA
    Current Employee - Accounting in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Four Seasons full-time (More than 5 years)

    Pros

    A multicultural, multilingual heaven. You can move with company once in management role.

    Cons

    Very up-tight and wound up. Current property has a very traditional management style. "Traditional" as in outdated and widely repelled by millennials. Outsourcing of finance jobs. Work/Life balance is non-existent. Entry level jobs do not pay very well.

    Advice to Management

    Be open to new ideas and concepts regardless of the source; i.e. non-management personnel. Also as a reminder, your employees should always come first so hire GMs, HMs and PC members that believe in that more so than they do on their bonus checks.


  8. "Great Benefits"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    Great place to work...guests are usually very friendly.

    Cons

    No cons working for Four Seasons


  9. "banquet server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Four Seasons full-time (More than 8 years)

    Pros

    respectful colleagues, we follow the golden rule

    Cons

    upper management must keep an open mind, relating to employee pay. Pay for quality service.

    Advice to Management

    listen to employee concerns in real terms and adjust.


  10. Helpful (1)

    "Poor Leadership, Uninspiring, and Awful Relationship Skills for a 4-Star Vail Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vail, CO
    Current Employee - Anonymous Employee in Vail, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Four Seasons (More than a year)

    Pros

    The Four Seasons Vail definitely "gets by" since they bring in talent with their high pay rates in comparison with their Comp Sets. The Health Care, Dental, Vision Benefits are really good. I love the Employee Ski Pass option or you can use it for something else health related if you're not into that sort of thing. The Employee Cafeteria food is a really nice bonus and the food is pretty tasty and fairly nutritional. The Employee Discount on Spa Treatments is also very good.

    Cons

    The Planning Committee and the Manager Team are completely uninspiring when it comes to providing great service. The FS touts itself as a company that takes pride in innovation however there are no Quality Improvement projects or teams. The hotel has a great product but the internal structure, processes, and business culture is a shocking mess.

    Advice to Management

    This hotel needs a huge internal shifting of managerial direction, goals, and relationship extension to the line staff. Huge strides can be made in inspiring employees, both at the manager and the line staff level. Managers need training on relationship extension, writing clear and professional communications, holding managers and staff accountable to standards, recognizing staff (and each other for that matter), and public speaking skills. The HR dept is renown for being curt; so don't expect any warm fuzzy's here. The Ops Division is currently a Boys Club and Sales and CCS is a Girls Club so if you want to move up successfully you're pretty much segregated right away by sex. Instead of hiring quality staff with previous experience who can handle internal quality improvement; they seem to throw inexperienced young managers at the problems and over staff. At first, I thought this was due to the change of the GM position this past Fall but the systemic problems are still chronic. Overall, the internal business culture and structure at the Vail location is completely depressing and unimpressive for such a great brand and physical product.


  11. "Good place to work for a hospitality jab"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good Benefits, great culture, free lunch

    Cons

    Difficult guests, long hours, labor intensive

    Advice to Management

    Listen to line staff requests more, don't promote people with little experience in their field.



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