Four Seasons Reviews | Glassdoor

Four Seasons Reviews

Updated December 11, 2017
734 reviews

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734 Employee Reviews

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Pros
  • great benefits and wonderful work atmosphere (in 71 reviews)

  • Ability to use complementary nights at different resorts around the world (in 23 reviews)

Cons
More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Fe, NM
    Former Employee - Anonymous Employee in Santa Fe, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    Great people, beautiful places, great environment to be in. Great perks and benefits, it’s almost as if you are a celebrity when you work for them.

    Cons

    The staffing levels, seasonality ups and downs, guests are difficult and so challenging daily. Work and life balance...forget about it!


  2. "Knowledgable and rewarding experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ambassador in Läna‘i City, HI
    Former Employee - Ambassador in Läna‘i City, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    Four Seasons Lana'i was a beautiful place to work with excellent guidance and individuals creating a warm environment.

    Cons

    Balance between personal and work life was difficult to obtain.

  3. "IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Four Seasons full-time

    Pros

    Free lunch, good benefits, exotic locations.

    Cons

    Exotic locations where you are working are super expensive to live in so be prepared to spend the majority of your salary for living expenses. Long hours and lots of line-staff turnover. Learning and Development is usually 1 person for 1,000 employees or worse yet you'll get a 3rd party motivational speaker or occupational trainer which really doesn't work... managers are usually too busy for individual training of line-staff - and sometimes come from other departments so the line-staff ends up training them when they take a new role.

    Advice to Management

    To avoid employee burnout, contempt, or resentment, (management positions) please streamline the TaskForce system or over-hire during busy times. HR should do a better job of changing the corporate culture: people bragging about how much extra time they work overtime and teasing/guilting those who go home on time or use vacation. There should be a big push for working smarter, more efficient, and not always harder or longer. Computer training would go a LONG way in reducing redundant and inefficient manual processes for things that you've invested in an actual program: schedules, spreadsheets, expense reports, employee reviews, etc... most managers are highly inefficient in ADP, Workday, Excel so the electronic paperwork systems turn into huge time-sinks.

    Four Seasons Response

    Oct 23, 2017 – Manager, Talent Acquisition and Engagement

    Thank you for taking the time to provide your invaluable perspective on working with us. We have taken all your suggestions seriously and we will continue to discuss the ways in which we can improve... More


  4. Helpful (1)

    "Not What It Used to Be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I have been working at Four Seasons full-time (More than 3 years)

    Pros

    Free meal each day. Beautiful buildings. Looks good on a resume.

    Cons

    The Golden Rule is talked about - but that’s it. The company culture has changed - starting with Toronto Home Office - and bleeding through to the hotels. I work in NY. Stay away at all costs. This hotel cuts our hours, blames all of its problems on the owner, and tries to act blameless while we, the employees suffer. It’s clear the company could care less about us.

    Advice to Management

    If you’re going to care less about us, your employees, stop being two faced saying you put us first. It’s insulting.

    Four Seasons Response

    Nov 9, 2017 – Manager, Talent Acquisition and Engagement

    Thank you for taking the time to share your feedback regarding your work with us. We try to make Four Seasons Hotel New York a great place to work for all employees but in this case it sounds like we... More


  5. "A job is better than no job, I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time (More than a year)

    Pros

    At a property level, most managers/department heads are willing to roll their sleeves up and help each other out, in ways I've never seen at other hotels.

    Line staff is friendly and will bend over backwards once they know you've got their back.

    Lunch was provided at my property and it was pretty good.

    Benefits were decent.

    Opportunities to task force were plenty, a great way to see other parts of the world

    Cons

    Executive committee is extremely out of touch, leaving everyone under them burnt out. Told to "do your best" yet it never seems good enough.

    Efforts put forth by EC to show appreciation are better than nothing but often feel like lame high school parties.

    Priorities are poorly managed. EC will make a big fuss about a guest's room service order being messed up (understandable, it's the Four Seasons after all) but will not place any emphasis on larger issues (personnel, supplies, etc.) that no one in management has time to take care of because they're chasing their tails with the little things.

    Salary is OK but considering the hours put in, it's a pay cut compared to comparable positions elsewhere.

    You have to know someone to be able to use your comp nights.

    Advice to Management

    Hire more people, and treat the ones you have with some gratitude.

    Four Seasons Response

    Oct 23, 2017 – Manager, Talent Acquisition and Engagement

    Thanks for sharing your experience working with us – we agree that the teamwork between employees is a very special part of working for Four Seasons. Staff meals are also pretty terrific! We are... More


  6. "Four Seasons Hotel Kona Hawaii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Room Server in Kailua Kona, HI
    Former Employee - Room Server in Kailua Kona, HI

    I worked at Four Seasons full-time (Less than a year)

    Pros

    There were lots of great people that work there. The atmosphere was fast paced and fun. A good living wage can be made there.

    Cons

    Breaks and lunches were very rarely allowed. Usually you had to take your lunch at the end of your shift, seven and a half hours or more after you shift starts. This was in the room service department.

    Advice to Management

    Allow lunch to be had sometime in the middle of your shift.

    Four Seasons Response

    Oct 23, 2017 – Manager, Talent Acquisition and Engagement

    Much Mahalo for providing this feedback. We are pleased to know that you enjoyed working with your fellow Ohana and that the work environment including your wages met your expectations.

    We take... More


  7. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    Luxury Focus, Proud to delivery exceptional customer experience

    Cons

    Nothing to provide at this time

  8. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Four Seasons full-time (More than 8 years)

    Pros

    benefits, location, training, travel, knowledge, future

    Cons

    low salary, long hours, travel to advance, long gaps in promotions and salary

    Advice to Management

    for young people with nothing holding them back


  9. Helpful (1)

    "Bellman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in Dallas, TX
    Former Employee - Bellman in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Four Seasons (Less than a year)

    Pros

    Flexible hours, made good money if you worked hard for it.

    Cons

    Sometimes the hours you worked were unfavorable, but that's the hospitality industry in a nutshell.

    Advice to Management

    Could be a little more laid back with employees at times.


  10. "On the decline - BIG TIME!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than 10 years)

    Pros

    There are still a lot of great professionals that you can learn from. If you want to join do it quickly as many are and will be leaving.
    Good as a start up for line employees and lower management to put FS on your resume.

    Cons

    Work-life balance is an issue.
    Not honest and transparent top management including corporate office.
    Quality of both product and service is on the decline.
    Unable to attract true talent.
    Focused mainly on growth but not on quality.
    Unclear vision of the future.

    Advice to Management

    Since Isadore Sharp (the founder and former CEO) left the company the brand is on a decline. Most of the Senior Leadership Management have been exchanged and it seems that they cannot find the right path.
    Lot of favoritism and unclear directions provided from the very top.
    Unless they get back to their original core values the once fantastic and unique company will become very quickly one of many (not sure if they have any time left).


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