Four Seasons Reviews in United States | Glassdoor

Four Seasons US Reviews

Updated September 14, 2017
283 reviews

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283 Employee Reviews

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Pros
  • Great Benefits, free hotel rooms at other properties (in 58 reviews)

  • Ability to use complementary nights at different resorts around the world (in 23 reviews)

Cons
  • Not that much work/life balance (in 59 reviews)

  • long hours, especially during holidays (in 57 reviews)

More Pros and Cons

  1. Helpful (3)

    "Poor Leadership, Uninspiring, and Awful Relationship Skills for a 4-Star Vail Hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vail, CO
    Current Employee - Anonymous Employee in Vail, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Four Seasons (More than a year)

    Pros

    The Four Seasons Vail definitely "gets by" since they bring in talent with their high pay rates in comparison with their Comp Sets. The Health Care, Dental, Vision Benefits are really good. I love the Employee Ski Pass option or you can use it for something else health related if you're not into that sort of thing. The Employee Cafeteria food is a really nice bonus and the food is pretty tasty and fairly nutritional. The Employee Discount on Spa Treatments is also very good.

    Cons

    The Planning Committee and the Manager Team are completely uninspiring when it comes to providing great service. The FS touts itself as a company that takes pride in innovation however there are no Quality Improvement projects or teams. The hotel has a great product but the internal structure, processes, and business culture is a shocking mess.

    Advice to Management

    This hotel needs a huge internal shifting of managerial direction, goals, and relationship extension to the line staff. Huge strides can be made in inspiring employees, both at the manager and the line staff level. Managers need training on relationship extension, writing clear and professional communications, holding managers and staff accountable to standards, recognizing staff (and each other for that matter), and public speaking skills. The HR dept is renown for being curt; so don't expect any warm fuzzy's here. The Ops Division is currently a Boys Club and Sales and CCS is a Girls Club so if you want to move up successfully you're pretty much segregated right away by sex. Instead of hiring quality staff with previous experience who can handle internal quality improvement; they seem to throw inexperienced young managers at the problems and over staff. At first, I thought this was due to the change of the GM position this past Fall but the systemic problems are still chronic. Overall, the internal business culture and structure at the Vail location is completely depressing and unimpressive for such a great brand and physical product.


  2. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Staff in Westlake Village, Los Angeles, CA
    Former Employee - Kitchen Staff in Westlake Village, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons part-time (More than a year)

    Pros

    Great benefits such as health coverage and dental, also free meals in the cafeteria.

    Cons

    Sometimes management was poorly staffed and there was little direction.

    Advice to Management

    N/A just need more

  3. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Dallas, TX
    Former Employee - Front Desk Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    -Good pay
    -Good training
    -Family atmosphere
    -Good benefits

    Cons

    -Management doesn't really go to bat for you


  4. "Great Benefits, Competitive Salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook II in Chicago, IL
    Current Employee - Cook II in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Four Seasons full-time (More than 5 years)

    Pros

    The company provides great benefits to its employees and provides ample opportunity for those who want to to move up within their departments and within the company.

    Cons

    Achieving work/life balance can be difficult when working in departments that do not follow a traditional work week and work hours (basically, anything outside of Human Resources or other office jobs). Holidays are non-existant and schedules change on a weekly basis.


  5. "Recognized brand, great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I worked at Four Seasons full-time (More than 3 years)

    Pros

    Growth opportunity, opportunity to live and work abroad, guest and employee oriented, good benefits (like comp nights when employees travel to other FS properties, free meal/shift), diverse group of people to work with.

    Cons

    Limited work/life balance, pay raise is very slow to meet cost of living, at times stressful work environment, benefits could be more competitive, staff meals could use some variety

    Advice to Management

    Recognize talent before too late, employee performance review shouldn't wait until they're due, allow more open discussions with managers/executives (employees should not fear retaliation), facilitate more cross-departmental training.


  6. Helpful (2)

    "Golden Rule is out the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than 3 years)

    Pros

    Complimentary Nights (not always approved)
    Employee meals
    Paid Time Off

    Cons

    Management (gets away with many things and still there after more than dozens of employee complaints, then laughs it off and pretends that nothing happened)
    Open door policy (whatever you say goes back to you)
    Advancement (if you're very good at what you do, be ready to get denied for advancement)
    Hours (be prepared to work back to back shifts, sacrifice all your hours and not get recognized)
    Sick Time (although encouraged to take sick days, management will ask you to take meds until u get better to come back that same day or they won't care about your health and just want your there)
    HR (line staff, forget HR, even though you are more important than management, they will protect each other)

    Advice to Management

    Why don't you start listening to those who actually work hard (the line staff). Our manager is barely there when the big boss is not around. Don't take your line staff for granted because they're the one who suffers the most. Manipulative and disgusting bosses always wins, you and many others complain about them and they turn it around on you and retaliate to the team. No core values are followed at all. No empathy. Bring back Isadore Sharp and his values, maybe it will help this place.


  7. Helpful (3)

    "Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Atlanta, GA
    Former Employee - Food and Beverage in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons full-time (Less than a year)

    Pros

    I met SOME really nice people
    I still think the company is great but not THIS location.

    Cons

    Im not going to bash this company. I just thought I was work for FOUR SEASONS. The Atlanta location is not what Four Seasons stands for. Horrible people to work for.

  8. "Great benefits, work life balance needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Dallas, TX
    Former Employee - Hostess in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    COMP NIGHTS! employee benefits

    Cons

    horrible work life balance, over bearing managers

    Advice to Management

    Stop trying to micromanage every small detail. A college educated hostess is perfectly capable of seating guests and taking reservations.


  9. "Stereotypical Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook, Busser, Server in Denver, CO
    Former Employee - Line Cook, Busser, Server in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    Corporate, snobby, overhyped food suppressed by bitter old adults who can't let go of their position and realize that there is a new day and age in food arriving. And it doesn't include old snobby men with oversized paychecks to power-trip about what they think is "food" is lacking the word love, blinded by their superficiality.

    Cons

    They are the four seasons, so unfortunately due to their strategic move to hire a CEO to expand, they are clearly thinking quantity, not quality. Anyone with a high school diploma that wasn't raised on corn and fluoridated water can see that. Anyone with a college diploma can see this is all pretty hilarious. Instead of higher ups doing, you have them parading. Cheers.

    Advice to Management

    Get new management. Get a new chef, Get a new CEO, think quality, not quantity, like your founder once did.


  10. Helpful (1)

    "Spa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Attendant in New York, NY
    Former Employee - SPA Attendant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Four Seasons full-time

    Pros

    Awesome corporate values and culture

    Cons

    There are not any cons


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