Foxwoods Resort Casino "upper management" Reviews | Glassdoor

Foxwoods Resort Casino Employee Reviews about "upper management"

Updated Oct 15, 2018

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3.5
53%
Recommend to a Friend
0%
Approve of CEO
Foxwoods Resort Casino CEO John J. James
John J. James
1 Ratings
Pros
  • "A lot of breaks, free food during breaks, pay was decent(in 17 reviews)

  • "Good benefits, good co-workers, learned a lot(in 15 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. "Its a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Foxwoods Resort Casino full-time

    Pros

    -Weekly pay -Lots of opportunity -Somewhat flexible

    Cons

    -Upper management is just worried about their bonus -Support from management is lacking -Direction of company is questionable

    Foxwoods Resort Casino2018-10-15
  2. Helpful (7)

    "Unstable Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Mashantucket, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Foxwoods Resort Casino full-time for more than 5 years

    Pros

    -Better benefits than most places -Most employees work decent hours -Being in the middle of nowhere, no traffic with the commute

    Cons

    -No consistent direction from upper management, they go with the flavor of the month. -Upper management constantly fights, very political, its more of who you know not what you know -Tribal members get treated like they can do no wrong -Unstable financially, defaulted numerous times on their debt. Rumors circulate they struggle with paying daily obligations to keep the lights on -The company struggles with an... identity as shown with an ever constant change of their brandings. They keep asking what Mohegan Sun does as opposed to trying to fix things from within. -Benefits get worse every year, very few pay raises for most employees and no bonuses unless you are senior management

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    Advice to Management

    -It might be too late to turn things around. Foxwoods has struggled with minimal competition compared to what is coming in the next few years from Massachusetts. - Need a complete management overhaul, one that has proven vision in a competitive market. -Stop expanding the property when you are expecting less customers walking through your doors in the next few years. Most businesses work on diversifying their... assets when the competition increases in the market, Foxwoods doubled down.

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    Foxwoods Resort Casino2017-11-29
  3. Helpful (1)

    "Consider yourself lucky if they actually give you a 30 minute break on a 9 hour shift."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Food and Beverage Assistant Manager in Mashantucket, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Foxwoods Resort Casino for more than 10 years

    Pros

    Free food(but be ready for a lot of food poisoning) the benefits have been cut, but there is still medical benefits at a cost.

    Cons

    Zero training, zero development of staff, Serious health code violations through out the company, exposure to cockroaches, rats, biting flies, chemicals, severely high levels of chemicals in the water(as well as poor quality recycled water has led to a huge amount of illness and cancer throughout the workforce) employees are subjected to repetitive strain injury and told it is their own problem(dealing cards,... carrying drink and food trays)... wait until you meet the upper management they operate with their top priority being their bonus and they lay off an entire workforce of older to middle age people to cut health benefits because Directors need their bonuses. life-sucking upper level management who operate under the risk and reward management style and don't give a second thought to training and coaching instead, just firing. There is a reason they are always hiring. Because the management is so terrible, especially in food and beverage, the moral is stifling..The employee relations department is a joke, people are allowed to work in hostile environments where sexual harassment, age, gender bias and a looming ora of negativity... what's the motto, the loonies run the asylum? If you are different there is no inclusion in this workplace, you will be singled out and made to feel inferior.. it is a "sovereign nation" so don't expect them to follow federal or state guidelines on equal opportunity, health codes, workplace safety, or any other employee protection, they make their own laws to suit themselves.

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    Advice to Management

    Put in place a training and improvement program that you actually stick with. Follow federal labor regulations and ensure you have management who aren't bias against certain race or age groups. Have the tribe run the place and get rid of the entire lot of management in currently, no one runs a business like an owner who has a vested interest in it. People who have been in management 25+ years are obviously past... their primes and have lived by some pretty bad principles for far to long(the definition of insanity is doing the same thing over and over but expecting different results). Over the 16 years I had been with the company I witnessed various systems come into play(reward systems, incentives, coaching and development classes) but lower level managers change so frequently due to the abuse they are subjected to, none of the systems were ever adhered to. Most employees are subjected to such abuse from the losing customers and the terrible management that they develop drinking and drug habits, gain weight severely, or just become terribly depressed and join a union against Foxwoods. Getting the guts, to get out of Foxwoods was my only saving grace. Working for a new business I realized that the way Foxwoods manages their workforce is terribly wrong and detrimental to the success of the company. I'm Foxwoods there is no transparency, no trust, no compassion, no hearts, you are nothing but a number if you work for Foxwoods food and beverage.

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    Foxwoods Resort Casino2017-04-21
  4. "Table Games Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ledyard, CT
    Doesn't Recommend
    Neutral Outlook

    I worked at Foxwoods Resort Casino full-time for more than 10 years

    Pros

    well paid, relatively easy work

    Cons

    absolutely no job security working for the tribe, gross mismanagement of human resources evidenced by frequent change of CEO/upper management

    Advice to Management

    provide some job security to improve worker morale

    Foxwoods Resort Casino2016-05-22
  5. "Great place to work for but going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Ticket Sales in Norwich, CT

    I worked at Foxwoods Resort Casino for more than 5 years

    Pros

    Free meal each day Paid Break Time Most employees are generally helpful and friendly

    Cons

    Poor Management Favoritism from upper management

    Foxwoods Resort Casino2015-08-05
  6. Helpful (5)

    "A casino that's frankly circling the drain, and blindly laying off some of their best and most loyal long-term workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Floor Supervisor in Ledyard, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Foxwoods Resort Casino full-time for more than 10 years

    Pros

    Job skills development, training, multiculturalism, a Native American cultural learning experience, longterm friendships, medical benefits, dental benefits. There used to be a training school where employees could learn to deal table games, or other things, for no cost to them. Free garage parking to long-term employees with parking passes. At one time Foxwoods was a truly amazing place to work. Happily, Foxwoods... also defended the rights of GLBT employees long before laws against anti-gay prejudice were commonplace in the United States. The Tribe itself, at its core, is very good . . . why can they not do the right thing and directly run the casino themselves? The few remaining GOOD managers are very VERY good. But it is very hard for them to soar like eagles when they are surrounded by so many turkeys (see the "Cons" section about that!

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    Cons

    Strange working hours (understandable and normal for the casino business . . . don't bother working in a casino if you are a staunch M-F 9-5 traditionalist!) ) The Foxwoods version of the "good old boy network" is exceptionally bad and undermines the innovation and sincerity brought forth by those people who are NOT part of the "good old boy network". Equally disconcerting is the three-ring circus of the... ever-changing CEOs with golden parachutes, and upper management. On a more equal level, the employee cafeteria has gone from being a questionable company-run employee service, to being outright disgusting and unsanitary under the outside vendor Sodexo which is fleecing Foxwoods itself by relentlessly scaling back the food they are serving Foxwoods employees (and probably pocketing the difference, at the expense of Foxwoods employees who increasingly bring in their own food). If you get sick off of the Sodexo food, go home early and then have to call out sick the next night with food poisoning, without having sufficient sick time, you get a "point" and can't get it removed even though the culprit was the Sodexo food and nothing else Foxwoods-related! There is unceasing heavy pressure on the good workers to go beyond themselves promoting silly promotions that do not have guaranteed grand-prize winners ("Million Dollar Deal of a Lifetime", etc), and therefore antagonize the players even more . Conversely, there is lax treatment to the extremely lazy sycophantic "buddies" who are borderline cartoon-characters with no devotion, no dedication, no apparent wisdom or foresight. They really drag down the accomplishments of the good workers, and of course have no compunctions about backstabbing the good workers if they feel their careers or jobs are being threatened! Upper management acts like a moth with no antennae, never having a short-term clue or a long-term vision. They are very haughty when front-line employees provide suggestions, and generally do not listen because upper management is always right even though upper management is disconnected from much of what does happen on the front line. I feel especially bad for those few good managers who are still there, who put in their best day and day out, and have even more misery to contend with. These few GOOD managers are the ones who should be the top management, in the first place! Kudos to them for a job very well done, even as the fear of keeping their own jobs weighs heavily on them , day in and day out. Increasingly, the casino caters to fleas and match-play-coupon scammers, at the expense of the many big-time players who have long since come and gone to other casinos which are more appreciative of their patronage. Also gone are a great many of the Asian players, who for many years were the absolute lifeblood of Foxwoods' table games revenues. Now you need to give out coupons just to get a few Asians to come to Foxwoods! What a terrible, horrible shame. What the heck happened????

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    Advice to Management

    Get a grip, get a plan, and get a clue. You have laid off far too many of your best workers! You have antagonized, alienated and lost many of your best patrons! You should be ashamed for letting it come to this. I hope it isn't too late. Mashantucket Pequot Tribe, I respect you and wish you nothing the best. Step up and take over the day to day operations of this casino before it is too late! This endless carousel... of ever-shifting CEOs and bigwig suits who really have no deep-down loyalty to Foxwoods and are only in it for the "golden parachute", have to go!

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    Foxwoods Resort Casino2014-12-06
  7. Helpful (2)

    "Terrible Management on Power Trip, Disorganized, Unqualified people running property"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Foxwoods Resort Casino

    Pros

    Free food, room discounts, friendly co-workers

    Cons

    A lot of the upper management is terrible and unqualified to be in a position of authority. They dilly dally, horse around with each other, act like a high school clique. Everything is extremely political and favoritism is prevalent, therefore a lot of undeserving employees get away with a lot without getting disciplined. Managers on a lower level are over worked and underpaid, nepotism is everywhere. Native... american family members are overpriviledged and underdisciplined since they will technically never get fired.

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    Advice to Management

    Grow up and run a business like it should be and maybe you wont have to worry about it going bankrupt.

    Foxwoods Resort Casino2014-09-18
  8. "Table games supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Table Games Supervisor in Ledyard, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Foxwoods Resort Casino full-time for more than 10 years

    Pros

    People you work with. Long time friends. Some really good customers .was great WAY BACK WHEN, when they cared about there people.

    Cons

    Your just a number to them..some really bad customers, your never sure if you have a job after long term employment . No upper management participation. Your on your own kid...

    Advice to Management

    Treat people like you would treat your own family, keep your people happy an your customers will be the same.. Treat them like crap an you produce crap... Good luck..you need it..

    Foxwoods Resort Casino2014-09-17
  9. "No real business plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mashantucket, CT
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Foxwoods Resort Casino full-time for more than 3 years

    Pros

    Majority of great shift workers and floor staff who generally care about the Casino, the customers and their jobs.. One meal a day is provided free of charge.

    Cons

    The tribe is too much in management's business not allowing them to make proper decisions that are the most financially sound for the company. Because of this there is no real direction, and turnover in upper management is huge. They do not allow excutive sto stay long enough to make a change becasue of this they are spending millions on executive buy outs to walk them out the door. There is also too much... entitlement by tribal members who are often not as qualified as other employees, leading to resentment by those that have been in positions for years.

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    Advice to Management

    Pick a business plan and stick to it!

    Foxwoods Resort Casino2014-02-24
  10. "Good Opportunity to learn about Casino Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Casino Host in Ledyard, CT
    Recommends
    Negative Outlook

    I have been working at Foxwoods Resort Casino full-time for more than a year

    Pros

    Great people to work with, compensation is decent, atmosphere is fun, benefits are good, and great company to put on your resume.

    Cons

    Some of the management is questionable to the fact that you don't really know how they were able to reach the position. Due to challenging times, extremely hard to have new opportunity for growth. Lot of politics inside the company and with the tribal preference, you get a lot of people in upper management positions not fulfilling their jobs effectively.

    Foxwoods Resort Casino2012-12-11
Found 12 reviews