Frankie & Benny's Busser Reviews | Glassdoor

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Frankie & Benny's Busser Reviews

Updated Dec 11, 2017

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Found 6 reviews

2.3
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20%
Recommend to a Friend
Andy McCue
0 Ratings
  1. "It's ok, but the managers are shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busser in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frankie & Benny's

    Pros

    Wage.. It is a fun environment to work in. Very sociable and active! I love speaking to guests, it is the highlight of my job. I don't know why employees complain about this aspect of the role!

    Cons

    Cleaning, general manager, area manager. The managers are very very very rude. They need to sort it out as staff turn over is ridiculously high!!!

    Frankie & Benny's2015-10-06
  2. Helpful (4)

    "Would not recommend!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busser in Stevenage, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's part-time for more than a year

    Pros

    Friendly co-workers Good pay Easy job role

    Cons

    Only got about 4 hours a week Was never allowed to book time off work for a holiday that I had already paid for Unfair treatment of staff Poorly managed Members of the kitchen were very rude and horrible and did not treat me with any respect whatsoever. One of the kitchen members even punched me on the arm very roughly twice. Unfair amount of shifts given to employers. The manager had favoritism over the employers...

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    Advice to Management

    Treat all members of staff fairly and give out a fair amount of wages to everyone and allow holidays.

    Frankie & Benny's2017-12-11
  3. Helpful (3)

    "If you're below 18, beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Busser in Rugby, England
    Doesn't Recommend

    I worked at Frankie & Benny's for more than a year

    Pros

    Colleagues were fun to work with, though stressed. A free meal is provided if you work a long enough shift, which was always delicious!

    Cons

    Low pay for very long hours. Often made to work much longer shifts than I was legally allowed to, without a break. Breaks were unpaid. Colleagues and I often had to sit around on extended (unpaid) breaks when there were few customers, waiting to be allowed to work again. Since I was not yet an adult at that time, I was legally unable to be employed as a waitress or to go behind the bar. Instead, I was given a busser's...

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    Frankie & Benny's2017-10-18
  4. Helpful (1)

    "Busser role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busser 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time for less than a year

    Pros

    Free food. 30 minute breaks. Unlimited free drinks. Its a job. Pays always correct and on time. Good to do alongside education.

    Cons

    Management lazy - spend most time in the office when they need to be on the floor. Back of house all Polish, not a problem because they are friendly however can be hard to communicate. NO training - expected to carry heavy trays, make drinks, carry food, take orders, answer the phones and seat customers with no formal training. Under 18s treated like children - not allowed to smoke on the premises or serve alcohol. Managers...

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    Advice to Management

    Be consistent with managers, most make stupid decisions that slow down the workflow for no reason.

    Frankie & Benny's2016-10-16
  5. Helpful (3)

    "Unorganised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busser 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    It was a job. Most staff are friendly and respect you as being part of their team and help you feel valued and useful

    Cons

    Unorganised Some poor management but this changed eventually High employee turnover so difficult to feel part of a constantly changing team Low pay Once did not get my first months pay for 4 months

    Advice to Management

    Try to motivate staff as it would become obvious that some staff were unhappy and stressed, which then had an impact on the rest of the team.

    Frankie & Benny's2016-03-13
  6. Helpful (1)

    "A short stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busser in Ashton-under-Lyne, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    It is hard work, i was a busser ( cleaning tables, giving drinks out, that sort of thing) and i had to clean like 4 tables in 2 minutes because people would be waiting, and then say if layed the table for 4 people they would tell me to change it to 2 and they did that a lot which frustrated me. i also didn't get any breaks on my long shifts but one day i started at 1 and had my break at 1:30 for 2 hours, the whole of...

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    Cons

    Great place to work for but need to employee more bussers as i had my hands pretty full all the time, also make sure employers get breaks that are needed and not making them come in just to sit there for 2 hours.

    Advice to Management

    I worked at the ashton under lyne one and i am not able to give feedback for this particular restaurant so i placed it in the London category.

    Frankie & Benny's2014-07-18
Found 6 reviews