Frankie & Benny's Reviews | Glassdoor

Frankie & Benny's Reviews

Updated Aug 12, 2019

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Found 163 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
63%
Approve of CEO
Andy McCue
12 Ratings
Pros
  • "Great training, friendly team, good support from management, good tips(in 15 reviews)

  • "Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free(in 14 reviews)

Cons
  • "Long hours poor managed and ugky restrooms(in 16 reviews)

  • "Long hours and rota organisation causing frictions along with split shifts(in 11 reviews)

More Pros and Cons
  1. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier 

    I have been working at Frankie & Benny's part-time

    Pros

    Good pay long hours goodpay

    Cons

    Long hours poor managed and ugky restrooms

    Frankie & Benny's2019-01-16
  2. "Do not work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's full-time

    Pros

    The people I got to work with.

    Cons

    My General Manager was great, but management above that level was extremely poor. They constantly understaffed the restaurant to keep labour costs down. They have a rule that servers should not have more than 6 tables but I had more than this almost every shift. Occasionally I had up to 25 tables with no bartender and only one manager on site. It is impossible to give a good customer experience in these situations and...

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    Advice to Management

    Make the menu smaller and stick to what you do best, also make the food better or the prices lower. Stop rolling out so many surprise discounts - people just get mad when they find out they can't use them on the already discounted menu or mad when the server has no idea what the discount is. Most importantly, staff the restaurant adequately. If you don't then you end up with over-worked, unhappy employees and unhappy...

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    Frankie & Benny's2019-05-23
  3. "Clerk"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Frankie & Benny's full-time

    Pros

    You can meet nice customers at times.

    Cons

    Rude employees. They don’t care about you.

    Frankie & Benny's2019-04-23
  4. "It's ok, but the managers are shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Busser in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frankie & Benny's

    Pros

    Wage.. It is a fun environment to work in. Very sociable and active! I love speaking to guests, it is the highlight of my job. I don't know why employees complain about this aspect of the role!

    Cons

    Cleaning, general manager, area manager. The managers are very very very rude. They need to sort it out as staff turn over is ridiculously high!!!

    Frankie & Benny's2015-10-06
  5. "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant General Manager in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time for more than a year

    Pros

    opportunity to work in FSR

    Cons

    everything - was a major mistake

    Advice to Management

    sort out your attitudes and foster a better working environment.

    Frankie & Benny's2015-09-15
  6. "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - FOH Server in Dundee, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frankie & Benny's full-time for more than a year

    Pros

    This is the best company I've ever worked for, sometimes the only reason I manage to get out of bed in the morning. The chefs and FoH communicate perfectly and there are next to no mistakes due to this. The FoH management and their team are helpful, kind, and fully embrace each individual as themselves and even allow their employees to express both their concerns and compliments. The guests of the site I work for are...

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    Cons

    Sometimes guests can be challenging but then again, that can happen in any customer service job. Also a tonne of hours available both back and FoH for those looking to increase their wages.

    Advice to Management

    None, you're doing perfectly by your current employees. Keep up the good work! And thank you so much for an amazing job opportunity!

    Frankie & Benny's2019-08-02
  7. "Good team, difficult management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bartender in Portsmouth, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Can be a fun working atmosphere Not too difficult as does operate as a separate bar unless busy Free food on break

    Cons

    Management didn't have great communication skills Unfairly treated assistant managers

    Advice to Management

    Listen to staff more, if you make your staff happy they will look after the customers better.

    Frankie & Benny's2019-08-12
  8. "Tough Hours, Bad Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waiter 
    Doesn't Recommend

    I have been working at Frankie & Benny's part-time

    Pros

    Good tips Encouraging working environment Helpful management Good training

    Cons

    Zero Hour Contract Minimum wage rate

    Advice to Management

    End use of zero hour contracts

    Frankie & Benny's2019-08-04
  9. "Front of house"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Host in Sheffield, England

    I have been working at Frankie & Benny's part-time for less than a year

    Pros

    You and your team mates can have a laugh whilst working at the same time

    Cons

    Hours can be quite limited

    Frankie & Benny's2019-07-20
  10. "Limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Duty Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time for more than 3 years

    Pros

    Fun nice staff face paced

    Cons

    Demanding thankless not customer focused money driven

    Frankie & Benny's2019-07-27
Found 163 reviews