Frankie & Benny's Reviews | Glassdoor

Frankie & Benny's Reviews

Updated Jul 20, 2019

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Found 158 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
56%
Approve of CEO
Andy McCue
10 Ratings
  1. "Good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waiter 

    I have been working at Frankie & Benny's full-time

    Pros

    Tips for yourself, free lunch

    Cons

    Bad management only cares about labour cost

    Advice to Management

    spread the workload accordingly

    Frankie & Benny's2019-05-21
  2. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Frankie & Benny's full-time

    Pros

    Nice place to work as waitress

    Cons

    Sometimes very stressfull but its part of working in restaurant.

    Frankie & Benny's2019-05-07
  3. "Poor staffing, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Newquay, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time for more than 5 years

    Pros

    Lovely team members Decent kitchen staff - compared to other sites Perks with area managers if you sell sides etc and beat your area Break Food Included

    Cons

    Long Hours 10+ Back to Back Shifts most of the time 2 weeks working straight with no days off Non-paid Breaks

    Frankie & Benny's2019-05-23
  4. "just ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time for more than a year

    Pros

    flexibility of shifts. if you're a student you will be given good time off to study

    Cons

    mangers can move around often and a lot of them are not capable of controlling the restaurant

    Frankie & Benny's2019-04-25
  5. "it’s okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time for more than a year

    Pros

    - Most of the staff are lovely - Free food - Keep your own tips - 33% discount in F&Bs as well as discounts in other restaurants - Easy to get back into (I had 6 months out for uni and then went back, and felt like i’d never left)

    Cons

    - Long, unsociable hours, often with limited breaks - Managers don’t really care about staff - Pay is minimum wage but sometimes it doesn’t seem enough for how demanding it is

    Advice to Management

    In my experience managers don’t seem to care about their staffs lives outside of work eg.: people struggling with childcare etc, rotas only come out the week before and continue to be changed throughout that week so it’s really difficult to plan anything

    Frankie & Benny's2019-04-09
  6. "The Best Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frankie & Benny's full-time for more than 5 years

    Pros

    Amazing Training Great Trainers Great Area Manager Lots of Support

    Cons

    Wages budget could often be to low to give the amazing service they expect

    Advice to Management

    A little more labour will bring more sales.

    Frankie & Benny's2019-03-20
  7. "Good hours, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Exeter, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Perks If you do well at your job. If you win best upseller you'll receive vouchers

    Cons

    Management can be creepy. When mentioned it was brushed under the carpet. Poor training and staff were not approachable. Can be very cliquey.

    Advice to Management

    Consider who you put in charge of management in restaurants

    Frankie & Benny's2019-04-25
  8. "Do not work for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    No pros at all about it

    Cons

    Have to provide own money for float Managers steal tips

    Frankie & Benny's2019-04-15
  9. Helpful (1)

    "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at Frankie & Benny's full-time for more than 5 years

    Pros

    Nothing positive from this Company

    Cons

    No support form the above management not staff focused ,long hours ,HR useless ,no chance to progress

    Frankie & Benny's2019-04-09
  10. Helpful (1)

    "Good benefits, horrendously managed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waiter in Llanelli, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's full-time for less than a year

    Pros

    The benefits (at a push, as the food was incredibly hit and miss)

    Cons

    Atmosphere entirely based on management. Continuously short staffed during busy periods. Lack of communication between management and team members. Management more interested in the free food and having a chat.

    Advice to Management

    If you advertise a job, it is a wise idea to remain true to the position advertised. Your lack of consideration and sheer ignorance was disgusting. During 10 / 12 hour shifts, I only saw the manger either out the back eating, smoking or sat with customers. Asking staff to "sit around" unpaid is a terrible way of saving hours, send them home and learn to deploy staff more efficiently. It is a wonder you remain open.

    Frankie & Benny's2019-03-18
Found 158 reviews