Frankie & Benny's Reviews | Glassdoor

Frankie & Benny's Reviews

Updated Jul 20, 2019

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Found 157 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
56%
Approve of CEO
Andy McCue
10 Ratings
  1. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Frankie & Benny's part-time

    Pros

    Good tips, friendly staff, good training and free meals

    Cons

    Unsociable hours sometimes or not enough hours

    Frankie & Benny's2019-02-02
  2. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Restaurant Supervisor in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frankie & Benny's full-time for more than 8 years

    Pros

    Great training, friendly team, good support from management, good tips

    Cons

    Long shifts, sometimes short staffed

    Frankie & Benny's2019-02-01
  3. "Deputy Manager - Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Deputy Manager in Rochdale, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frankie & Benny's full-time for more than 8 years

    Pros

    Great Support, Career Progression and Pay

    Cons

    None that I had, if you know what your getting into, Shift work etc.

    Frankie & Benny's2019-01-30
  4. "Good pay but strenuous hours with barely any breaks"

    StarStarStarStarStar
      Former Employee - Server/Waiter 

      I worked at Frankie & Benny's for less than a year

      Pros

      - pay is good and you get to keep all the tips you earn - free food when on breaks

      Cons

      - can be expected to work 12-13 hour shifts consecutively with no days off - breaks are not guaranteed, you may have to work 12 hours with no break or only a 30 minute break - rotas can be changed unexpectedly midweek without consulting staff, making it hard to plan around your shifts

      Frankie & Benny's2019-01-14
    • "The best of times, the worst of times"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Supervisor in Bracknell, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Frankie & Benny's full-time for more than 3 years

      Pros

      Free or discounted food; the deal improved later (used to be only kids food available); some great camaraderie and some truly inspiring managers during the time I was there; good tips.

      Cons

      Pushy, tired customers; huge staff negativity and poor teamwork; poor management & hiring; boasts about its company culture but everyone from the top down is just interested in the bottom line, at the expense of forward thinking

      Advice to Management

      Hire good people, pay them enough, train them properly. Weed out anyone with a negative attitude, or help them change it. Running restaurants on a shoestring doesn't cut it any more, and penny-pinching means your staff are frazzled and over time will just give up and go elsewhere.

      Frankie & Benny's2019-01-26
    • Helpful (2)

      "Not good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Waiter in North Shields, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Frankie & Benny's full-time for more than 3 years

      Pros

      Free meals - sometimes good tips

      Cons

      Stressful work - management constantly trying to reduce wage costs. having to wait 10 tables!

      Advice to Management

      Don't use a skeleton staff

      Frankie & Benny's2019-02-11
    • "Short staff but ok"

      StarStarStarStarStar
        Former Employee - Chef in Glasgow, Scotland
        Recommends

        I worked at Frankie & Benny's full-time for less than a year

        Pros

        Good pay good management

        Cons

        Short staff long hours Chain restaurant

        Frankie & Benny's2019-01-04
      • "Supervisor"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Supervisor in Selby, England
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Frankie & Benny's part-time for more than 8 years

        Pros

        Good tips and easy progression

        Cons

        Unsociable hours Management not helpful. Unrealistic goals

        Advice to Management

        Change store managers

        Frankie & Benny's2019-02-04
      • "Head waitress"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Recommends
        Approves of CEO

        I worked at Frankie & Benny's full-time

        Pros

        A healthy working environment with flexible shifts to earn extra money

        Cons

        High paste so you must always think on your feet

        Frankie & Benny's2018-12-10
      • "Waitress"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook

        I worked at Frankie & Benny's for more than a year

        Pros

        - fast paced and never boring

        Cons

        - no holiday pay - inconsistent breaks

        Frankie & Benny's2018-12-18
      Found 157 reviews