Frankie & Benny's Waitress Reviews | Glassdoor

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Frankie & Benny's Waitress Reviews

Updated Jul 11, 2019

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Found 21 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
0%
Approve of CEO
Andy McCue
1 Ratings
  1. "Fun place to work part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server/Waitress 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time for more than a year

    Pros

    Always come out of work with smile on my face

    Cons

    Sometimes stressful if busy can lead to mistakes

    Frankie & Benny's2019-07-11
  2. "As far as restaurants go, it was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Bristol, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for more than a year

    Pros

    Great tips and a good team

    Cons

    Long hours and working over the Christmas period

    Frankie & Benny's2019-05-27
  3. "Good tips"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server/Waitress in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's full-time for more than a year

    Pros

    - Good tips - Friendly staff - Food for free

    Cons

    - if they dont need you, you will get less hours than you expected

    Frankie & Benny's2019-05-25
  4. "Poor staffing, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Newquay, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frankie & Benny's full-time for more than 5 years

    Pros

    Lovely team members Decent kitchen staff - compared to other sites Perks with area managers if you sell sides etc and beat your area Break Food Included

    Cons

    Long Hours 10+ Back to Back Shifts most of the time 2 weeks working straight with no days off Non-paid Breaks

    Frankie & Benny's2019-05-23
  5. "Good hours, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Exeter, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Perks If you do well at your job. If you win best upseller you'll receive vouchers

    Cons

    Management can be creepy. When mentioned it was brushed under the carpet. Poor training and staff were not approachable. Can be very cliquey.

    Advice to Management

    Consider who you put in charge of management in restaurants

    Frankie & Benny's2019-04-25
  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waitress/Front of House 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frankie & Benny's part-time for less than a year

    Pros

    I have found that Frankie and Bennys have a strong teamwork culture, if you have colleagues that you get along with then you will enjoy the job! Also the tips make up for being paid minimum wage.

    Cons

    Could have more staff incentives and things change very frequently, sometimes it's hard to keep up with the new changes

    Frankie & Benny's2018-06-20
  7. Helpful (2)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Paisley, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's for less than a year

    Pros

    Free staff meals. Uniform supplied. Probably a good student job. Tips can be alright. Truthfully there were not many pros but there's a 20 word minimum in this box.

    Cons

    Very catty environment. Clear who managers favourites were. Consistently horrible and unprofessional managers. Shifts can be extremely long. Have to share a percentage of what money you took in in total from food sales out of your tips even if that's all or more of the tips you made. You're supposed to supply a £20 cash float out of your own money because the managers don't like giving change.

    Advice to Management

    Read the cons list above and sort it out. And make note, a young woman can serve an unattended table not in her own section even if- god forbid- it's a table full of young men. You don't have to be salty about someone doing someone else's job just because they're of the opposite sex.

    Frankie & Benny's2017-06-18
  8. "Great place for Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Croydon, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Nice people, I was allowed to keep my tips in cash! Flexible shifts.

    Cons

    Overworked and underpaid really, but that's the restaurant industry for you.

    Advice to Management

    Only issue was the restaurant was not as clean as it could have been.

    Frankie & Benny's2017-06-16
  9. Helpful (2)

    "WORST PLACE TO WORK!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress and Bar Tender in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's

    Pros

    Paid every 2 weeks Tips Going Home

    Cons

    Horrible managers/area managers High staff turn over Long unsocial hours Servers often steal other people's tips/customers Usually 10+ hours plus with no break!! Bad kitchen staff, often walks out or doesn't make the desserts Not enough bar staff Favouritism to particular members of staff General public stealing staff members bikes Unhygienic, especially in the kitchen as most of the vegetables that are served...

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    Advice to Management

    Read these reviews and TripAdvisor reviews and do something about it!

    Frankie & Benny's2017-06-12
  10. Helpful (2)

    "Ex-waiting staff. Job was good in itself, management giving into horrible customers made it terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waiter/Waitress in Braintree, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Usually good team spirit, staff get along well Clean atmosphere Upbeat music helps to get in the zone Job role itself is enjoyable

    Cons

    Newbies get dealt the short straw with guests coming in, normally getting the more difficult ones so more experienced staff get an easy ride Never saw a happy chef - they normally made it hard to have complaints dealt with Management would conveniently forget requested time off "Customer is always right" motto in full effect. Awkward and even nasty customers would be almost rewarded for behaving like that with free food...

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    Advice to Management

    Biggest issue was compliance with customer demands as a policy against the better judgement of staff. Even extreme demands and ridiculous complaints would be rewarded as per an outdated policy that loses the company money for a desperate scramble to keep them coming back.

    Frankie & Benny's2017-04-21
Found 21 reviews