Frankie & Benny's "free food" Reviews | Glassdoor

Frankie & Benny's Employee Reviews about "free food"

Updated Jul 20, 2019

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Found 157 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
56%
Approve of CEO
Andy McCue
10 Ratings
Pros
  • "Great training, friendly team, good support from management, good tips(in 15 reviews)

  • "Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free(in 14 reviews)

Cons
  • "Long hours poor managed and ugky restrooms(in 16 reviews)

  • "Long hours and rota organisation causing frictions along with split shifts(in 11 reviews)

More Pros and Cons

Reviews about "free food"

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  1. "Frankie and bennys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server Assistant in Ashford, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Free food, short hours, friendly staff

    Cons

    Low pay, hard work, effort

    Advice to Management

    Higher pay

    Frankie & Benny's2019-06-18
  2. "it’s okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in Sheffield, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frankie & Benny's part-time for more than a year

    Pros

    - Most of the staff are lovely - Free food - Keep your own tips - 33% discount in F&Bs as well as discounts in other restaurants - Easy to get back into (I had 6 months out for uni and then went back, and felt like i’d never left)

    Cons

    - Long, unsociable hours, often with limited breaks - Managers don’t really care about staff - Pay is minimum wage but sometimes it doesn’t seem enough for how demanding it is

    Advice to Management

    In my experience managers don’t seem to care about their staffs lives outside of work eg.: people struggling with childcare etc, rotas only come out the week before and continue to be changed throughout that week so it’s really difficult to plan anything

    Frankie & Benny's2019-04-09
  3. Helpful (1)

    "Good benefits, horrendously managed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waiter in Llanelli, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frankie & Benny's full-time for less than a year

    Pros

    The benefits (at a push, as the food was incredibly hit and miss)

    Cons

    Atmosphere entirely based on management. Continuously short staffed during busy periods. Lack of communication between management and team members. Management more interested in the free food and having a chat.

    Advice to Management

    If you advertise a job, it is a wise idea to remain true to the position advertised. Your lack of consideration and sheer ignorance was disgusting. During 10 / 12 hour shifts, I only saw the manger either out the back eating, smoking or sat with customers. Asking staff to "sit around" unpaid is a terrible way of saving hours, send them home and learn to deploy staff more efficiently. It is a wonder you remain open.

    Frankie & Benny's2019-03-18
  4. "Good pay but strenuous hours with barely any breaks"

    StarStarStarStarStar
      Former Employee - Server/Waiter 

      I worked at Frankie & Benny's for less than a year

      Pros

      - pay is good and you get to keep all the tips you earn - free food when on breaks

      Cons

      - can be expected to work 12-13 hour shifts consecutively with no days off - breaks are not guaranteed, you may have to work 12 hours with no break or only a 30 minute break - rotas can be changed unexpectedly midweek without consulting staff, making it hard to plan around your shifts

      Frankie & Benny's2019-01-14
    • Helpful (1)

      "Well it is a job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Durham, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Frankie & Benny's part-time for less than a year

      Pros

      Free food on breaks if you like the food they sell you can put food through and get burgers,pizza and chips etc free. The home and work balance is decent you get random days off a week. Most staff are alright. All the supervisors are great people. Paid fortnightly,payslip emailed in advance also. Better than been unemployed with no money or job searching. The kitchen staff are pleasant.

      Cons

      10/11 and sometimes 12/13 hour shifts. One of the managers isn't a great person to be around. Minimum wage. Rotas aren't done for the next week until Thursday of the previous week. So little time to plan your life around work as the rota is different every week no set shifts. Rarely receive praise.

      Frankie & Benny's2018-05-27
    • Helpful (1)

      "Hard work but well payed."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Supervisor in Nottingham, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Frankie & Benny's full-time for more than 3 years

      Pros

      Pays well, friendly team, some flexibility with working hours, especially with students, free food, there won't be a dull day.

      Cons

      Long hour shifts, sometimes doing back to back closing and opening the following day, it operates on voucher/discount philosophy being that the clients are often specially demanding but expecting not to pay. Disorganised at times with lack of standards and discipline.

      Advice to Management

      Managers should lead by example rather than expect staff to go the extra mile they're not willing to go, and discipline unreliable members of the team.

      Frankie & Benny's2018-03-15
    • "Runner/Busser"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 
        Doesn't Recommend
        No opinion of CEO

        I have been working at Frankie & Benny's part-time

        Pros

        You get free food on your break

        Cons

        Terrible hours numerous weeks with 0hrs even though contracted 15 a week, food is cooked 50% of the time

        Frankie & Benny's2017-08-14
      • Helpful (2)

        "Ex-waiting staff. Job was good in itself, management giving into horrible customers made it terrible"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Waiter/Waitress in Braintree, England
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at Frankie & Benny's part-time for less than a year

        Pros

        Usually good team spirit, staff get along well Clean atmosphere Upbeat music helps to get in the zone Job role itself is enjoyable

        Cons

        Newbies get dealt the short straw with guests coming in, normally getting the more difficult ones so more experienced staff get an easy ride Never saw a happy chef - they normally made it hard to have complaints dealt with Management would conveniently forget requested time off "Customer is always right" motto in full effect. Awkward and even nasty customers would be almost rewarded for behaving like that with free...

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        Advice to Management

        Biggest issue was compliance with customer demands as a policy against the better judgement of staff. Even extreme demands and ridiculous complaints would be rewarded as per an outdated policy that loses the company money for a desperate scramble to keep them coming back.

        Frankie & Benny's2017-04-21
      • "Great People"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Food Server 

        I worked at Frankie & Benny's part-time for less than a year

        Pros

        - Management are genuinely nice - good pay - get free food on breaks

        Cons

        - don't always get a break, sometimes they genuinely just forget

        Frankie & Benny's2017-04-03
      • Helpful (1)

        "Over worked"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Waitress in Blackpool, England
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at Frankie & Benny's full-time for less than a year

        Pros

        When it was quiet it was a nice atmosphere You get free food on the lunch menu (if they actually give you breaks) The tips are really good - but I've had my tips stolen by another waitress twice which wasn't very good.

        Cons

        -I worked there from August to October and had one break. One break. That's straight up illegal. I once asked for a break and was refused. - I asked to get some free food from the lunch menu to eat on a break, I was refused both the break and the free food. I only had free food 3 times. Once...

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        Advice to Management

        The staff talk, when you are swearing about the bartender we always told them ahaha! Also - it genuinely is illegal to not give breaks out when you're working long shifts. Hire more staff. Take care of your staff and they won't be quitting left right and centre.

        Frankie & Benny's2016-11-30
      Found 157 reviews