Franklin Mint Federal Credit Union Reviews | Glassdoor

Franklin Mint Federal Credit Union Reviews

Updated April 6, 2017
23 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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John D. Unangst
11 Ratings

23 Employee Reviews

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  1. "Great place to work if you deal with work load"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Broomall, PA
    Current Employee - Anonymous Employee in Broomall, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Franklin Mint Federal Credit Union full-time

    Pros

    Great people and lots of positive growth and potential for the future

    Cons

    work load and too much reliance on people who don't think outside the box

    Advice to Management

    Reward employees, recognize their efforts and trust their judgements. Stop doing things just the way we always have.


  2. "Member Relationship Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Franklin Mint Federal Credit Union full-time (More than 10 years)

    Pros

    Operation and good customer service.

    Cons

    Trying to balance work and home .


  3. "A great opputunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Intern in Philadelphia, PA
    Former Employee - Student Intern in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Franklin Mint Federal Credit Union (More than a year)

    Pros

    Gain new skills
    Enjoyed the management
    Great work/life balance
    Great chance of advancing

    Cons

    Low pay
    less then 5 hrs. of work for a week

    Advice to Management

    More hours of work for interns.


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  5. "Assistant Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Philadelphia, PA
    Current Employee - Assistant Branch Manager in Philadelphia, PA
    Recommends
    Approves of CEO

    I have been working at Franklin Mint Federal Credit Union (More than 3 years)

    Pros

    Major improvements in company culture over the past several years.

    Cons

    You need to make sure the branch you work at has other highly motivated coworkers. Some branches need to improve personalities and culture. Some are on top of it.


  6. "It's not what you know - it's who you know"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Broomall, PA
    Former Employee - Operations in Broomall, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Franklin Mint Federal Credit Union full-time (More than a year)

    Pros

    The company is small enough that the company's president or CEO might come and sit with you at lunch.

    Cons

    Like my title says - it's not what you know - it's who you know. If the first line managers don't like you for some reason they will bad mouth you and do whatever they can to get you out of there.

    Advice to Management

    Value your experienced people regardless of whether they are male or female. Personal bias should not be a part of your hiring/firing practices


  7. "Good company overall, currently struggling to execute its core values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Broomall, PA
    Current Employee - Assistant Branch Manager in Broomall, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Franklin Mint Federal Credit Union full-time (More than 3 years)

    Pros

    Strong emphasis on strengthening customer/member relations and community involvement. Company takes a lot of pride in its involvement in educating our youth in the area of Financial Literacy. Preaches the "Fish" philosophy for employees and a "Welcome Home" environment for the members. Paid time off is policy is fantastic. Branch staff are very reasonably coached to sell based on member needs.

    Cons

    In recent years there has been more turnover, leadership is weakening, and there is an all-around obvious sense of frustration surrounding the lack of continuity with regards to branch staff. Difficult to create a strong team atmosphere and a sense of ownership among staff when they see the constant movement of personnel around them.

    Advice to Management

    It starts with getting the right people in positions of leadership.

    "The man on top of the mountain didn't fall there."


  8. "Professional atmosphere with a twist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller I in Holmes, PA
    Current Employee - Teller I in Holmes, PA
    Recommends
    Positive Outlook

    I have been working at Franklin Mint Federal Credit Union part-time (More than a year)

    Pros

    able to anjoy your job (having fun is encouraged)
    decent pay
    work with availability well

    Cons

    sometimes employ those that shouldn't still be employed


  9. "Poor Management, HR nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Broomall, PA
    Former Employee - Member Service Representative in Broomall, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Franklin Mint Federal Credit Union full-time (More than a year)

    Pros

    - Good rapport with community
    - On-site training
    - Many locations

    Cons

    -Low Pay - sent me at earning statement and I was making less than the minimum in my job grade. Offered me no raise or explanation
    - Do not promote within
    - HR department is corrupt
    - Growing to quickly to afford

    Advice to Management

    - Need new leadership
    - Take advice from employees


  10. "Very accommodating scheduling almost makes up for low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in West Chester, PA
    Current Employee - Teller in West Chester, PA
    Recommends

    Pros

    Room for growth; sufficient training; flexible schedules; good benefits

    Cons

    Low pay; undefined expectations at times

    Advice to Management

    Higher pay!


  11. "Treat Members well, Employees not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA
    Doesn't Recommend

    Pros

    Friendly people.
    Some upward movement if your on the front lines.
    Good location and name within the community.

    Cons

    Little training if your not
    Do not value employees skills or ideas.
    Salary way below other credit unions and commercial banks.
    Too much micromanagement from the top.

    Advice to Management

    Stop trying to be a big bank, pay your employees more.


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