Franklin Mint Federal Credit Union Reviews | Glassdoor

Franklin Mint Federal Credit Union Reviews

Updated November 1, 2016
6 reviews

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3.0
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John D. Unangst
3 Ratings

6 Employee Reviews

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  1. "Member Relationship Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Franklin Mint Federal Credit Union full-time (More than 10 years)

    Pros

    Operation and good customer service.

    Cons

    Trying to balance work and home .


  2. "Slim to no chance for growth for lower level employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I have been working at Franklin Mint Federal Credit Union full-time

    Pros

    Senior Managers (and most people in general) are very friendly and easy to talk to. Not "stuff shirts". Pay is not great but lots of employee luncheon for no reason.

    Cons

    Slim chance for advancement but ok if you are coming out of a branch. Request for new opportunities are easily viewed as not happy with your job. Heavy work loads are common and rewarded with food and thank you's.

    Advice to Management

    Put forth sincere efforts in assisting employees to grow and advance rather that pretending to listen and understand with no follow up.

    Helping good employees to become great employees will make them want to stay work even harder for you. It shows "true appreciation".


  3. "Good company overall, currently struggling to execute its core values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Broomall, PA
    Current Employee - Assistant Branch Manager in Broomall, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Franklin Mint Federal Credit Union full-time (More than 3 years)

    Pros

    Strong emphasis on strengthening customer/member relations and community involvement. Company takes a lot of pride in its involvement in educating our youth in the area of Financial Literacy. Preaches the "Fish" philosophy for employees and a "Welcome Home" environment for the members. Paid time off is policy is fantastic. Branch staff are very reasonably coached to sell based on member needs.

    Cons

    In recent years there has been more turnover, leadership is weakening, and there is an all-around obvious sense of frustration surrounding the lack of continuity with regards to branch staff. Difficult to create a strong team atmosphere and a sense of ownership among staff when they see the constant movement of personnel around them.

    Advice to Management

    It starts with getting the right people in positions of leadership.

    "The man on top of the mountain didn't fall there."


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  5. "Vast differences between districts."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Really great place to keep your money, I never felt like a fraud when I was explaining a product to members. Liked the small company feel and knowing everyone's name. Great hours and flexible schedule. Credit was given where it was due (from upper management). Great atmosphere to work in at Broomall office, everyone was friendly.

    Cons

    Pushed into sales that people didn't need. Branch mangers were glorified member service reps and relied on their staff to do everything and then took the credit (or did the opposite when things were negative). Branch mangers out of the branch at "business events" but no new membership was drawn from it. Seemed like a waste of time.

    Advice to Management

    Pay attention to staff at branches and those running branches closer.


  6. "Good place to work as a part time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA

    Pros

    Good experience, customer service practice

    Cons

    Petty management, cheap, overworked staff

    Advice to Management

    Have an open communication philosophy throughout the company, so that all employees feel like they are a valued asset to the company.


  7. "Stifling"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Teller
    Current Employee - Head Teller
    Doesn't Recommend

    Pros

    Depending on which district you are in the opportunities are endless.

    Cons

    Even though the organization says that they hire from within, there are rarely promotions from within. Also, they say that they value education but do not utlitize what those with advanced degrees do offer. In fact, it seems as if having an advanced degree is frowned upon, as most of Upper Management do not have college degrees.



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