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Free People Reviews

Updated February 19, 2018
382 reviews

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3.3
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Recommend to a friend
Approve of CEO
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Meg Hayne
149 Ratings

382 Employee Reviews

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Pros
Cons
  • upper management isn't truthful about that upfront (in 37 reviews)

  • So you work that higher title for about three months at low pay before they will officially give you a raise and the title (in 23 reviews)

More Pros and Cons

  1. Helpful (2)

    "Wholesale sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Free People full-time (More than 3 years)

    Pros

    Community environment
    Lots of team building
    starting outreach with community
    Strong business and solid values

    Cons

    Fast paced environment
    Ever changing and building community

    Advice to Management

    no worries about management


  2. "Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Free People part-time

    Pros

    Great brand, friendly co-workers, great customer service

    Cons

    Needs More resources from management

  3. "As good as retail gets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Free People part-time

    Pros

    Both the management and the other stylists were all very welcoming and organized. The customers coming in to shop are also some of the nicesest and calmest I have ever experienced in retail. Overall really enjoyed my experience

    Cons

    Pay isn’t great but they are really willing to accommodate a second job and kee the scheduale flexible


  4. "Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in Garden City, NY
    Former Employee - Stylist in Garden City, NY

    I worked at Free People part-time

    Pros

    I loved the people that I worked with. It made the time go by faster and easier to talk to customers.

    Cons

    It wass hard to get more hours. I had the highest sales record for a month and still did not get more hours when I was told I would.

    Advice to Management

    Listen to your employee's and give people what they have earned.


  5. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Free People full-time (More than a year)

    Pros

    You get a nice discount and it can be a fun environment to work in.

    Cons

    Absolutely no growth, no leadership training, district level and higher rarely interact with store employees.

    Advice to Management

    Actually spend time in your stores and create a leadership program so that your store managers are able to effectively coach a team and inspire their employees to stay with the company.


  6. "Application process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Free People full-time

    Pros

    People are very nice
    Work place is fun

    Cons

    They string you along through the application process.
    They wanted me to interview for multiple positions over the span of 6 months.
    I had to do multiple projects and it took forever to get in touch with anyone for feed back.

    Advice to Management

    Please work on a better application process. Applicants don't have 6 months to wait to find out if they have a job or not, especially if it means moving to a new city.


  7. "Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Free People full-time

    Pros

    This is the best company ever!

    Cons

    I don't have any cons.

  8. "Slow to get anything fixed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Free People part-time (More than a year)

    Pros

    Employee discount
    Pretty space to work in

    Cons

    Lack of strong management
    Neglectful HR and Benefits

    Advice to Management

    I’ve been having troubles with the benefits and HR department of trying to get anything fixed. They are slow at making any change happen.


  9. "Pretty good as far as customer service jobs goes"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Free People part-time

    Pros

    laid back, good discount, good work atmosphere

    Cons

    minimum wage, not great hours, at times disorganized management


  10. Helpful (1)

    "Company culture ruins everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Free People full-time (More than 3 years)

    Pros

    Discount on all 3 brands, fun clothes, fun co-workers, good benefits (health, dental, vision) for full-timers, good place to gain favor if you look like a model on Instagram.

    Cons

    Catty, competitive, unqualified, unprofessional senior management, No HR department, visual and operational departments do not work together, rampant nepotism and favoritism, company culture is all about physical appearance not hard work, talent, or dedication.

    Advice to Management

    You really do need an HR dept. Employee complaints and issues are dealt with by DMs and this creates a bias toward that employee, opening your company up for retaliation risk. (And we know you do retaliate).
    You need better training and coaching. You need more qualified leaders in place who actually coach, teach, and train and don't base their opinions about someone solely on how they look. This company could be so much more. Currently you tear people down rather than build them up. It's a company-wide problem. This is a business, not a sorority.


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