Free People Reviews

Updated May 19, 2022

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Found 1,070 of over 1,098 reviews

3.9
78%
Recommend to a Friend
80%
Approve of CEO
Free People President Meg Hayne (no image)
Meg Hayne
359 Ratings

What people are saying about Free People

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Top Review Highlights by Sentiment

Pros
Cons
  • "low pay AND you are expected to spend your money on their clothes to look the part.(in 127 reviews)
  • "Horrible upper management!(in 49 reviews)
  • "Long hours and lack of flexibility with scheduling(in 48 reviews)
  • "Poor management(in 48 reviews)
  • "stylists make minimum wage, assistant managers make around $16 hourly, store managers make 45(in 37 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Free People and is not affected by filters.

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  1. 5.0
    Current Employee

    fun place to work

    Mar 26, 2022 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    discount on clothes from Anthropologie and Urban Outiftters

    Cons

    In my personal experiences, management was not great

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  2. 2.0
    Former Employee, more than 3 years

    An Ongoing Mess

    May 17, 2022 - Keyholder 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They grab you with the discount and extra monthly discounts, opportunity to meet great people you work with

    Cons

    No opportunity to grow, exclusionary, toxic positivity runs rampant, pressure to buy always present, lots of immature, young managers, poor communication, poor leadership, harmful "wellness" culture promoted, no transparency between management and team, high turnover rate

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  3. 4.0
    Current Employee

    FP MIT

    May 19, 2022 - Manager In Training (MIT) in Palo Alto, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great discount, benefits, room to grow

    Cons

    Work life balance, late nights

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  4. 4.0
    Former Employee, more than 1 year

    Great Environment

    Mar 14, 2022 - Key Holder 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount, fun staff, fun customers, good product you can get behind, great leadership in stores

    Cons

    Home-office, discourage employees from talking about compensation, it takes far too long to move up and grow into full-time, keep people right below full-time while hiring new people part-time as a way to get around benefits

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    1 person found this review helpful
  5. 4.0
    Former Employee, more than 3 years

    Fun but low pay

    May 11, 2022 - Stylist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay made it an unsustainable place to work long-term but the employee discount was nice, 40% off regular price and multiple items a month at 60% off.

    Cons

    Hourly wage was very low

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  6. 4.0
    Current Employee, more than 1 year

    Fun part-time job

    May 5, 2022 - Stylist in Hollywood, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are very accommodating with part-timers and the other people are great to work with. The discount is really high.

    Cons

    No commission but expectations to sell.

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  7. 5.0
    Former Employee

    Great Place to Work

    May 13, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun relaxed youthful environment with attention to detail

    Cons

    the work was tedious at times

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  8. 2.0
    Former Employee, more than 3 years

    No longer trendy online or in the corporate world

    May 7, 2022 - ASM- Assistant Store Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some people become great friends but it’s rare and in between

    Cons

    -Work life balance does not exist for management and upper management expects you to give up your time like this a corporate job with impeccable benefits whilst raises are few and in between and there are no personal incentives. - I planned to use a few days of vacation time before the pandemic hit and the day lock down happened was the day I was suppose to be on vacation. I never got my unused vacation time back but multiple favorite management from a favorited team all did. This team also received raises during lock down and were asked to not tell the rest of the girls because it was a “special” expense. When I brought this up to my SBL, I was told that they were all eligible for the raises and that’s why we did not receive them…. Even though the start dates to my current position were the exact same as a member on the favorited team. - CANNOT DISCUSS PAY. Upper management has actually made comments that we are not allowed to discuss our pay to other employees whilst the legal rights that are hung up in our back room says otherwise. It is completely illegal but that is always their go to when someone confronts them about their wages. Why? Because they will pay their favorites more and you will find out that you’re making one dollar more than a key holder as an SBL or 2 dollars more than your product flow while you’re an ASM. TALK ABOUT YOUR WAGES, ALWAYS. -diversity??? If you’re not white passing, white, trim or trendy, diversity doesn’t exist to you and you will feel it when the upper management team comes to visit your store. A lot of the time I was asked to watch the floor as an ASM while upper management was there and a key holder was working along with stylists. -to see upper management complain about work life balance on social media whilst running her district team the way she does is not only a slap In the face to everyone who has had to work with her but a slap in the face to those who voiced the same concerns before they mattered to her and were answered with silence.

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  9. 2.0
    Current Employee, more than 8 years

    Don’t work here

    May 5, 2022 - Store Brand Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There’s potential to have great co-workers but that’s not always the case.

    Cons

    Unsure where to start. Pay rates aren’t competitive, especially in this job market. Competitors pay their sales associates more than free people pays assistant level managers. When you bring up these concerns upper management dismisses them because “our culture is superior.” However, the culture is actually subpar and morale is low in most markets. I have peers who were encouraged by their district leaders to work 12 days straight to prepare for corporate visits. Nothing about that screams strong company culture, just exploitation. Upper management will cry about their poor work/life balance on social media yet expect you to have no work/life balance. Meanwhile there’s a lack of diversity in stores and across upper management. They uplift people for being “on brand” which is almost always privileged, thin, white women who lack any type of leadership experience. The way upper management uses “on brand” is reminiscence of A&F is the early 2000s. They care more about having pretty employees with big social media followings than they do about having qualified employees that can grow the business. Favoritism is big among upper management and it’s obvious who their favorites are. There’s rumors about URBN not having HR, which is untrue. However, they’re not much help because upper management chooses to bury these issues than resolve them. Upper management claim they care about protecting everyone’s experience but they only protecting themselves. The D&I committee is only for show and there’s no real interest in diversifying the brand. Upper management won’t get behind D&I programs, hence the amount of complaints regarding racial profiling. FP does a great job of painting a pretty picture but it’s really just one big ugly lie.

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  10. 4.0
    Former Employee, more than 3 years

    good starter job, but on to better and bigger things.

    Apr 28, 2022 - Senior Stylist in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice team and coworkers, ability to move up, not physically demanding, great discount.

    Cons

    high turnover, snooty managers and keyholders, very young teams, high profiling

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Viewing 1 - 10 of 1,070 Reviews

Free People Reviews FAQs

Free People has an overall rating of 3.9 out of 5, based on over 1,098 reviews left anonymously by employees. 78% of employees would recommend working at Free People to a friend and 65% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Free People employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Free People. This rating has improved by 9% over the last 12 months.

78% of Free People employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Free People 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Free People to be benefits, workplace, coworkers and the cons to be senior leadership, career development, management.

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