Freshdesk Reviews | Glassdoor

Freshdesk Reviews

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Found 100 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
97%
Approve of CEO
Girish Mathrubootham
83 Ratings
Pros
  • "Free food, Work space is amazing(in 17 reviews)

  • "Amazing work environment, Best talent in the country, People first approach and growth in terms of knowledge and career(in 7 reviews)

Cons
More Pros and Cons
  1. Helpful (6)

    "Great place to grow"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Consultant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Freshdesk full-time for more than a year

    Pros

    A fast paced, fun work place with a lot of talented colleagues. The environment motivates you to get work done. Help with anything is always a seat away. Flat hierarchy. Encourages learning, knowledge sharing, and being a better human being.

    Cons

    You'll feel the pressure of working in a fast paced company, and that might get to you.

  2. "Great company to work!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Freshdesk full-time

    Pros

    Work/life balance Easy to switch between teams Potential to learn a lot Great benefits

    Cons

    Lots of process initiated, start up culture is lost.

  3. Helpful (1)

    "A Culture of Support, Diversity & Growth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Freshdesk full-time

    Pros

    I've worked for various tech companies in San Jose and San Francisco, some private, public or late stage. Most were okay, one was horrible and another was epic. I know a good company when I see one, Freshdesk is one of those epic ones. Here's why, Something I picked up quickly when I started at Freshdesk, when things got tough everyone was there to help. Software sales isn't easy, especially in The Valley. There's...

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    Cons

    There are many great things about Freshdesk and I wouldn't be honest if I didn't say there are some things that need improvement. All good problems to have, - Scaling and losing agility, Freshdesk is becoming a big company which means you will need to have patience when it comes to certain processes. - Most employees are based in Chennai which means operations, engineering, PMs are not easily accessible to talk...

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    Advice to Management

    Keep doing what you're doing. Keep in mind, if employees plan to stay with a company long-term there should be a clear career path and opportunities to learn as they progress.

  4. Helpful (1)

    "good company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Freshdesk

    Pros

    fantastic workplace to work with

    Cons

    sometimes shifts may be quiet long

  5. Helpful (3)

    "Amazing"

    StarStarStarStarStar
      Former Employee - Anonymous Employee in Chennai

      I worked at Freshdesk full-time for more than a year

      Pros

      Brilliant work environment and excellent culture

      Cons

      Not any that I can think of

    • Helpful (3)

      "Not enough opportunities, Poor salary"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Product Development 
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Freshdesk full-time for more than 2 years

      Pros

      Friendly people Flexible work timings Free food

      Cons

      Low salary for freshers Mostly boring work No clarity on growth Unstable processes Definitely not for freshers

    • "Good working environment"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Freshdesk full-time

        Pros

        Good working environment ,facility and co-worker are great

        Cons

        Nothing to say about the company

        Advice to Management

        N/A

      • "software engineer"

        StarStarStarStarStar
        • Career Opportunities
        Current Employee - Software Engineer 

        I have been working at Freshdesk full-time for more than a year

        Pros

        good working environment everyone seems friendly and helpful No work stress

        Cons

        salary package is low difficult interview process

        Advice to Management

        good work keep going !

      • "product specialist"

        StarStarStarStarStar
          Current Employee - Anonymous Employee 

          I have been working at Freshdesk full-time

          Pros

          group discussion topics are very nice.

          Cons

          I need a process in fresh works

          Advice to Management

          need proper advice to visitors on the website

        • "Professionally fulfilling place to work"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Product Marketing in Chennai
          Recommends
          Approves of CEO

          I worked at Freshdesk full-time for more than a year

          Pros

          - Great Team - Coming from a larger company, I felt my work was valued working for a smaller team - Great Salary for someone with about 1+ years of experience - Great Food(Trust me, having free food is one of the best things to have at work) - Recognition for your work - Opportunity to work with multiple teams across the company, if you're in the right team

          Cons

          Rapid Hiring. During the time I was there(less than a year), the employee count went up by almost 400 people. This is not a bad thing, but it also means that people will slack off. Apart from this, there was nothing much to complain about

        Found 100 reviews