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Freshworks Reviews

Updated Jan 19, 2022

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Found 968 of over 1,030 reviews

4.3
88%
Recommend to a Friend
95%
Approve of CEO
Freshworks CEO, CFO, CRO, CMO, Chief Product Officer,  Chief Human Resources Officer  Girish Mathrubootham,Tyler Sloat,Jose Morales,Stacey Epstein,Prakash Ramamurthy, Suman Gopalan (no image)
Girish Mathrubootham,Tyler Sloat,Jose Morales,Stacey Epstein,Prakash Ramamurthy, Suman Gopalan
529 Ratings
Pros
  • "Employee benefits and work culture(in 99 reviews)

  • "The work-life balance is also great compared to my previous employers(in 86 reviews)

  • Cons
  • "There is no downside in Freshworks(in 29 reviews)

  • "But people prefer Freshworks because of the work-life balance(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee

      salary

      Nov 18, 2021 - Business Development Representative in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      uncapped commission for sales potential

      Cons

      low base salary for BDRs

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    2. 2.0
      Former Employee, more than 1 year

      Toxic Management

      Nov 9, 2021 - Business Development Representative (BDR) in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learn the ins and out of being taken advantage of by a corporate entity, zoom fatigue, and being looked down on by your peers.

      Cons

      Low pay, fractured departments left marketing collateral wanting at best, terrible lower management, CRM is a mess, the tools are not better than anything else out there, same tools different names.

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      2 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      There are better companies for experienced reps to sell for

      Aug 19, 2021 - Account Executive in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Girish (CEO) is an inspirational leader -On path to IPO -Products are constantly gaining functionality

      Cons

      -Few qualified leads and constant misrouting -Sales territories are not equitable and based purely on number of accounts; one rep could have 1000 accounts in New York City while another rep carrying the same quota has 1000 accounts in Iowa -Closing reps (AE's) are expected to participate in high volume cold call blitzes because the BDR organization isn't effective enough -Lower pay and quota attainment compared to competitors

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      2 people found this review helpful
    4. 5.0
      Current Employee, more than 3 years

      G is the MAN!

      Aug 31, 2021 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Our CEO sets the tone for an amazing culture via his transparency and authenticity. Truly inspirational and motivational leadership.

      Cons

      Typical growing pains for an organization at this stage

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    5. 4.0
      Current Employee, more than 1 year

      Great “no politics” company

      Oct 1, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - great team who loves working at the company - dynamic, patient, humble and smart CEO ( hard to imagine in Silicon Valley but it’s true!)

      Cons

      None so far. Company meeting expectations.

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    6. 2.0
      Former Employee

      Not Enterprise Ready

      Sep 1, 2021 - Enterprise Account Executive in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When in San Mateo office they provided catered lunch 2x week

      Cons

      Products not competitive against the big boys Too much friction with the team in India A lot of time spent on billing issues Very transactional, not a strategic sale

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      3 people found this review helpful
    7. 3.0
      Current Employee, less than 1 year

      Company is growing fast but also in the middle of an identity crisis

      Aug 4, 2021 - Senior Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Freshworks has Great People and good Work Life Balance. The benefits and compensation are solid as well.

      Cons

      Company feels disorganized and unfocused. Products feel patched together and most time with customers is spent fighting fires. Leadership does not listen to the teams that are actually speaking with customers.

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      5 people found this review helpful
    8. 4.0
      Former Employee

      Good company

      Oct 4, 2021 - Graduate Student in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Culture at the company

      Cons

      Not much to complain about

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    9. 1.0
      Former Employee, more than 1 year

      Big mistake

      Mar 10, 2021 - Account Executive in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good products that can provide Salesforce's Customer 360 vision for way less money. Possible IPO in the next 3 years

      Cons

      Poor product market fit in the US. Freshworks isn't a serious competitor to replace Zendesk and Salesforce. The marketing and sales development teams are based in Chennai and they do not speak English well enough to work with US customers. Unlimited PTO (read: race to take as little as possible) I could go on, but the other reviews from former US-based AEs have already done that.

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      16 people found this review helpful

      Freshworks Response

      We appreciate your feedback. At Freshworks, we are proud of our global organization and the nature of our relationships with our global counterparts. That said, while we strive to grow Freshworks' footprint in North America, we are building a robust sales development team in Denver to help continue the growth we are achieving. Thank you for acknowledging the outstanding suite of products Freshworks offers. We wish you only the best in your future endeavors.

    10. 5.0
      Current Employee, less than 1 year

      Everything going great .

      May 3, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture. Great product vision. Great team. Great work life balance. Great leadership.

      Cons

      Internal growing pains and noise - but it’s workable. Product issues - but that’s everywhere.

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    Viewing 1 - 10 of 968 Reviews

    Freshworks Reviews FAQs

    Freshworks has an overall rating of 4.3 out of 5, based on over 1,030 reviews left anonymously by employees. 88% of employees would recommend working at Freshworks to a friend and 84% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 0% over the last 12 months.

    88% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Freshworks 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Freshworks to be benefits, career development, culture and the cons to be senior leadership, management, compensation.

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