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Freshworks

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Freshworks

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Freshworks Reviews

Updated Feb 8, 2023

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Found 1,494 of over 2K reviews
4.3
86% Recommend to a Friend
Freshworks CEO and Founder Girish Mathrubootham
94% Approve of CEO

Found 1,488 of over 2K reviews

4.3
86%
Recommend to a Friend
94%
Approve of CEO
Freshworks CEO and Founder Girish Mathrubootham
Girish Mathrubootham
792 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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  1. 5.0
    Former Employee

    Best entry level job experience

    Jan 29, 2023 - Business Development Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work culture, Competitive Salaries, Peer group

    Cons

    Nothing much. Near perfect experience

    Be the first to find this review helpful
  2. 4.0
    Former Employee

    Good place to work in India

    Jan 27, 2023 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company brand attracts bright young talent

    Cons

    The company has all the typical struggles of a growing company.

    Be the first to find this review helpful
  3. Join the Freshworks team
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  4. 5.0
    Former Employee, more than 1 year

    Great Job

    Jan 4, 2023 - Product Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are great Work life balance

    Cons

    There are absolutely no cons

    Be the first to find this review helpful
  5. 3.0
    Former Employee

    Salary

    Jan 17, 2023 - Customer Service Manager (CSM) in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great learning experience. Would recommend it.

    Cons

    Lot of manual work. Takes a long time to get things done.

    Be the first to find this review helpful
  6. 4.0
    Current Employee, more than 1 year

    Good Company

    Jan 5, 2023 - Account Executive in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Pay and work life balance

    Cons

    uncertainty toward the future of the company

    1 person found this review helpful
  7. 5.0
    Current Employee, more than 1 year

    Great culture

    Dec 2, 2022 - Director in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    CEO displays empathy and believes, promotes high quality company culture and customer first attitude

    Cons

    Work can be challenging due to time zone differences with development based out of Chennai

    Continue reading
    Be the first to find this review helpful
  8. 4.0
    Current Employee

    Good organization to work

    Dec 7, 2022 - Senior Software Engineer In Test 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great career opportunities and learning

    Cons

    No corns good place to work

    Be the first to find this review helpful
  9. 5.0
    Current Employee, more than 1 year

    Excited for Future

    Nov 6, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Great new leaders after IPO, including new president * Kudumba! People treat each other like family

    Cons

    * Software portfolio at wildly different maturity levels * Outdated tools and tactics * Teams across time zones

    Be the first to find this review helpful
  10. 5.0
    Former Employee, more than 1 year

    Great Company

    Nov 5, 2022 - Product Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work-life balance Friendly managers Great work enviornment

    Cons

    Honestly no cons for this company

    Be the first to find this review helpful
  11. 5.0
    Current Employee

    Love it

    Oct 25, 2022 - Solution Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Freshworks has a great culture and great people.

    Cons

    Salary could be higher or market average.

    Be the first to find this review helpful
Viewing 1 - 10 of 1,488 Reviews
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Freshworks Reviews FAQs

Freshworks has an overall rating of 4.3 out of 5, based on over 1,571 reviews left anonymously by employees. 86% of employees would recommend working at Freshworks to a friend and 80% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Freshworks. This rating has improved by 1% over the last 12 months.

86% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Freshworks 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Freshworks to be benefits, career development, culture and the cons to be senior leadership, management, compensation.

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Glassdoor has 1,571 Freshworks reviews submitted anonymously by Freshworks employees. Read employee reviews and ratings on Glassdoor to decide if Freshworks is right for you.