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Freshworks Reviews
Updated Feb 8, 2023
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Found 1,494 of over 2K reviews
86% Recommend to a Friend
94% Approve of CEO
Found 1,488 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Girish Mathrubootham
792 Ratings
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Ask a QuestionTop Review Highlights by Sentiment
Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Gender
This rating reflects the overall rating of Freshworks and is not affected by filters.
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- Former Employee★★★★★
Best entry level job experience
Jan 29, 2023 - Business Development ExecutiveRecommendCEO ApprovalBusiness OutlookPros
Work culture, Competitive Salaries, Peer group
Cons
Nothing much. Near perfect experience
- Former Employee★★★★★
Pros
The company brand attracts bright young talent
Cons
The company has all the typical struggles of a growing company.
- Former Employee, more than 1 year★★★★★
Pros
Benefits are great Work life balance
Cons
There are absolutely no cons
- Former Employee★★★★★
Salary
Jan 17, 2023 - Customer Service Manager (CSM) in Denver, CORecommendCEO ApprovalBusiness OutlookPros
Great learning experience. Would recommend it.
Cons
Lot of manual work. Takes a long time to get things done.
- Current Employee, more than 1 year★★★★★
Pros
Good Pay and work life balance
Cons
uncertainty toward the future of the company
- Current Employee, more than 1 year★★★★★
Pros
CEO displays empathy and believes, promotes high quality company culture and customer first attitude
Cons
Work can be challenging due to time zone differences with development based out of Chennai
Continue reading - Current Employee★★★★★
Good organization to work
Dec 7, 2022 - Senior Software Engineer In TestRecommendCEO ApprovalBusiness OutlookPros
Great career opportunities and learning
Cons
No corns good place to work
- Current Employee, more than 1 year★★★★★
Pros
* Great new leaders after IPO, including new president * Kudumba! People treat each other like family
Cons
* Software portfolio at wildly different maturity levels * Outdated tools and tactics * Teams across time zones
- Former Employee, more than 1 year★★★★★
Pros
Work-life balance Friendly managers Great work enviornment
Cons
Honestly no cons for this company
- Current Employee★★★★★
Pros
Freshworks has a great culture and great people.
Cons
Salary could be higher or market average.
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Freshworks Reviews FAQs
Freshworks has an overall rating of 4.3 out of 5, based on over 1,571 reviews left anonymously by employees. 86% of employees would recommend working at Freshworks to a friend and 80% have a positive outlook for the business. This rating has been stable over the past 12 months.
86% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Freshworks 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Freshworks to be benefits, career development, culture and the cons to be senior leadership, management, compensation.
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