Freshworks Reviews
Updated Jan 19, 2022
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Found 968 of over 1,030 reviews
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- Oldest First
"Employee benefits and work culture" (in 99 reviews)
"The work-life balance is also great compared to my previous employers" (in 86 reviews)
"There is no downside in Freshworks" (in 29 reviews)
"But people prefer Freshworks because of the work-life balance" (in 21 reviews)
Ratings by Gender
This rating reflects the overall rating of Freshworks and is not affected by filters.
- Current Employee★★★★★
Pros
uncapped commission for sales potential
Cons
low base salary for BDRs
- Former Employee, more than 1 year★★★★★
Pros
Learn the ins and out of being taken advantage of by a corporate entity, zoom fatigue, and being looked down on by your peers.
Cons
Low pay, fractured departments left marketing collateral wanting at best, terrible lower management, CRM is a mess, the tools are not better than anything else out there, same tools different names.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
-Girish (CEO) is an inspirational leader -On path to IPO -Products are constantly gaining functionality
Cons
-Few qualified leads and constant misrouting -Sales territories are not equitable and based purely on number of accounts; one rep could have 1000 accounts in New York City while another rep carrying the same quota has 1000 accounts in Iowa -Closing reps (AE's) are expected to participate in high volume cold call blitzes because the BDR organization isn't effective enough -Lower pay and quota attainment compared to competitors
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Our CEO sets the tone for an amazing culture via his transparency and authenticity. Truly inspirational and motivational leadership.
Cons
Typical growing pains for an organization at this stage
Continue reading - Current Employee, more than 1 year★★★★★
Pros
- great team who loves working at the company - dynamic, patient, humble and smart CEO ( hard to imagine in Silicon Valley but it’s true!)
Cons
None so far. Company meeting expectations.
Continue reading - Former Employee★★★★★
Pros
When in San Mateo office they provided catered lunch 2x week
Cons
Products not competitive against the big boys Too much friction with the team in India A lot of time spent on billing issues Very transactional, not a strategic sale
Continue reading - Current Employee, less than 1 year★★★★★
Company is growing fast but also in the middle of an identity crisis
RecommendCEO ApprovalBusiness OutlookPros
Freshworks has Great People and good Work Life Balance. The benefits and compensation are solid as well.
Cons
Company feels disorganized and unfocused. Products feel patched together and most time with customers is spent fighting fires. Leadership does not listen to the teams that are actually speaking with customers.
Continue reading - Former Employee★★★★★
Pros
Good Culture at the company
Cons
Not much to complain about
- Former Employee, more than 1 year★★★★★
Pros
Good products that can provide Salesforce's Customer 360 vision for way less money. Possible IPO in the next 3 years
Cons
Poor product market fit in the US. Freshworks isn't a serious competitor to replace Zendesk and Salesforce. The marketing and sales development teams are based in Chennai and they do not speak English well enough to work with US customers. Unlimited PTO (read: race to take as little as possible) I could go on, but the other reviews from former US-based AEs have already done that.
Continue readingWe appreciate your feedback. At Freshworks, we are proud of our global organization and the nature of our relationships with our global counterparts. That said, while we strive to grow Freshworks' footprint in North America, we are building a robust sales development team in Denver to help continue the growth we are achieving. Thank you for acknowledging the outstanding suite of products Freshworks offers. We wish you only the best in your future endeavors.
- Current Employee, less than 1 year★★★★★
Pros
Great culture. Great product vision. Great team. Great work life balance. Great leadership.
Cons
Internal growing pains and noise - but it’s workable. Product issues - but that’s everywhere.
Freshworks Reviews FAQs
Freshworks has an overall rating of 4.3 out of 5, based on over 1,030 reviews left anonymously by employees. 88% of employees would recommend working at Freshworks to a friend and 84% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
88% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Freshworks 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Freshworks to be benefits, career development, culture and the cons to be senior leadership, management, compensation.
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