Freshworks Reviews

Updated Jun 20, 2021

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Found 817 of over 865 reviews

4.3
90%
Recommend to a Friend
97%
Approve of CEO
Freshworks CEO Girish Mathrubootham (no image)
Girish Mathrubootham
431 Ratings
Pros
  • "Work culture, Friendly peers and management(in 57 reviews)

  • "Lots to learn , Free food more flexibility(in 50 reviews)

  • Cons
  • "the location which is Chennai for Sales Team(in 12 reviews)

  • "The company is growing so fast that there are requisite growing pains(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Everything going great .

      May 3, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture. Great product vision. Great team. Great work life balance. Great leadership.

      Cons

      Internal growing pains and noise - but it’s workable. Product issues - but that’s everywhere.

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    2. 5.0
      Current Employee, more than 8 years

      Having more fun now than when I started...

      Apr 9, 2021 - Director, Analyst Relations in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and opportunity for growth and impact.

      Cons

      Global team can sometimes be a challenge in terms of time zones.

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    3. 5.0
      Former Employee

      Very good experience

      Mar 19, 2021 - Software Development Engineer In Test (SDET) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent Leadership, perks, culture and opportunities

      Cons

      Nothing that I can think of

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    4. 5.0
      Current Employee, more than 1 year

      Love it

      Mar 19, 2021 - Customer Success Manager in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inspirational CEO who cares about his people.

      Cons

      Typical growing pains for a company of this size. Nothing unusual

      Continue reading
      1 person found this review helpful
    5. 5.0
      Former Employee

      Best Place to work in!

      Feb 26, 2021 - Product Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great management Good salary and benefits Work is amazing

      Cons

      While the organization is growing, there is a good chance that culture might get diluted

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    6. 5.0
      Current Employee, more than 1 year

      Good company

      Feb 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company develops great products and continuously innovates

      Cons

      The compensation/commission structure isn't fair

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    7. 5.0
      Former Employee

      Genuine leadership

      Jan 17, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inspiring CEO, great products, inclusive & empathetic culture

      Cons

      Nothing particular besides what you would expect in a high growth firm

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    8. 5.0
      Current Employee, more than 1 year

      Incredible Company

      Jan 14, 2021 - Solution Engineer in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing leadership, phenomenal culture, I can't imagine working anywhere else.

      Cons

      I cannot think of a single legitimate con.

      Continue reading
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    9. 5.0
      Former Employee, more than 1 year

      Nice Place

      Dec 14, 2020 - Legal Associate in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work at

      Cons

      Not too many cons are there

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    10. 5.0
      Current Employee, less than 1 year

      Great, inclusive company

      Nov 26, 2020 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very honest and open communication, genuine leadership who truly believes in the value of happy employees, really do appreciate constructive feedback, respectful of their diverse workforce

      Cons

      No cons at this time.

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