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Freshworks Reviews
Updated Jan 25, 2023
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Found 1,476 of over 2K reviews
86% Recommend to a Friend
94% Approve of CEO
Found 1,471 of over 2K reviews
Highest Rating
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Recommend to a Friend
Approve of CEO
Girish Mathrubootham
781 Ratings
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Ask a QuestionTop Review Highlights by Sentiment
Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Gender
This rating reflects the overall rating of Freshworks and is not affected by filters.
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- Former Employee, more than 1 year★★★★★
Pros
Benefits are great Work life balance
Cons
There are absolutely no cons
- Current Employee, more than 1 year★★★★★
Pros
CEO displays empathy and believes, promotes high quality company culture and customer first attitude
Cons
Work can be challenging due to time zone differences with development based out of Chennai
Continue reading - Current Employee, more than 1 year★★★★★
Pros
* Great new leaders after IPO, including new president * Kudumba! People treat each other like family
Cons
* Software portfolio at wildly different maturity levels * Outdated tools and tactics * Teams across time zones
- Former Employee, more than 1 year★★★★★
Pros
Work-life balance Friendly managers Great work enviornment
Cons
Honestly no cons for this company
- Current Employee★★★★★
Pros
Freshworks has a great culture and great people.
Cons
Salary could be higher or market average.
- Current Employee★★★★★
Pros
The best company for growth
Cons
Can get a hectic at times.
- Current Employee★★★★★
Pros
Overall great company, highly employee focused
Cons
Some start up feel still
- Current Employee, less than 1 year★★★★★
Pros
This is the first time in my career I can truly say I love the company I work for. The culture is great, the people are kind and I feel valued for my work.
Cons
I cannot think of any at this time.
Continue reading - Current Employee★★★★★
Very good company to work
Aug 17, 2022 - S S E(Senior Software Engineer)RecommendCEO ApprovalBusiness OutlookPros
Great work culture. Free food.
Cons
Nothing I can think of now.
- Current Employee, more than 1 year★★★★★
Best place to work
Aug 3, 2022 - Senior Software Engineer in San Mateo, CARecommendCEO ApprovalBusiness OutlookPros
Good work culture. Friendly and helpful colleagues.
Cons
Not that I can think of.
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Freshworks Reviews FAQs
Freshworks has an overall rating of 4.3 out of 5, based on over 1,554 reviews left anonymously by employees. 86% of employees would recommend working at Freshworks to a friend and 79% have a positive outlook for the business. This rating has been stable over the past 12 months.
86% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Freshworks 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Freshworks to be benefits, career development, culture and the cons to be senior leadership, management, compensation.
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