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Freshworks Employee Reviews about "chennai"

Updated Jan 17, 2021

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Found 12 of over 869 reviews

4.3
90%
Recommend to a Friend
97%
Approve of CEO
Freshworks CEO Girish Mathrubootham (no image)
Girish Mathrubootham
452 Ratings
Pros
  • "Work culture, Friendly peers and management(in 57 reviews)

  • "Lots to learn , Free food more flexibility(in 50 reviews)

  • Cons
  • "the location which is Chennai for Sales Team(in 12 reviews)

  • "The company is growing so fast that there are requisite growing pains(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "chennai"

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    1. 2.0
      Current Employee, more than 1 year

      Bait and Switch

      May 20, 2019 - Sales in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company is scaling very rapidly. There are tons of product innovations and a big push to hire as many people as possible. Company is ready to go IPO soon.

      Cons

      The Glassdoor rating is inflated with reviews from the Chennai office. Do your research, this is a company that is really HQ'ed out of Chennai and great if you are out of that office! The US office is far from what a tech company should be in the US or in the Bay area. Employees only get 10 days of PTO and 3 sick days. The company gives you a hard time for dipping into negative PTO and taking more sick days than what is given. You are expected to be in the office 9-5 and will be scolded for coming late or leaving early. There are a lot of favoritism and politics within leadership as some of the managers do not have any management experiences and senior reps get special treatments. Pay is below market rate. No HR and Operation teams in the US office.

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      10 people found this review helpful
    2. 4.0
      Current Employee

      A Culture of Support, Diversity & Growth

      Aug 2, 2016 - Enterprise Account Executive in San Bruno, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've worked for various tech companies in San Jose and San Francisco, some private, public or late stage. Most were okay, one was horrible and another was epic. I know a good company when I see one, Freshdesk is one of those epic ones. Here's why, Something I picked up quickly when I started at Freshdesk, when things got tough everyone was there to help. Software sales isn't easy, especially in The Valley. There's so much competition. It boils down to how you execute as a team. Freshdesk is globally connected and aligned, the people here are motivated, optimistic, supportive and innovative. If you need help, ask for it and you shall receive. No one is left behind. - Freshdesk beats the competition in innovation - there are 4 SaaS applications that are connected and solve specific needs for our customers. Lots to learn and lots to teach. Great place to make an impact and to out maneuver competitors. - Innovation is key and Freshdesk can out engineer many companies of its size, even larger ones that are public. To add, the engineering team and PMs get it! They build modern web 2.0 software that offers better user experiences for all. - Culture. Freshdesk is an enterprise customer service platform. This means you can expect a culture where you can ask for help from anyone on the team and you'll get it. - You can be creative and there are no limits on how you get there as long as you get there. - No micro management. The leadership team here has created an awesome environment to instill trust. - The leadership team is top notch and experienced. They know what they are doing. That's why we're backed by a few of the Valley's best VC firms, Google Capital and Accel Partners. - The CEO is humble and intelligent. A leader that has galvanized inspiration in all his employees. - - The President is friends with US President Obama - Diversity. we all come from many different backgrounds and we all learn from each other. If you want to work in an environment that is diverse and conducive to sharing knowledge, Freshdesk is it. I've learned a lot here, from skill sets that I will take beyond Freshdesk to improving current ones. But I've also made friends in many different parts of the world. - Freshdesk is top notch, we are on the up and up. A lot is happening and more and more people are joining the team. - Snacks and drinks, fully stocked kitchen - Fooseball - Catered lunches on Friday - Paid cell phone bill - Nice office with plenty of parking (close to youtube and walmart labs) - Bring your dog - Comp plans are good and getting better

      Cons

      There are many great things about Freshdesk and I wouldn't be honest if I didn't say there are some things that need improvement. All good problems to have, - Scaling and losing agility, Freshdesk is becoming a big company which means you will need to have patience when it comes to certain processes. - Most employees are based in Chennai which means operations, engineering, PMs are not easily accessible to talk to, plus the time difference. - Require more experienced PMPs to help build and mature processes - Lack of career path - Lack of team events - Communication with other teams can be difficult

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      2 people found this review helpful
    3. 5.0
      Current Employee

      Great company built with customer and employee in the center

      Jan 17, 2021 - Customer Success Manager in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome team Friendly work environment Great office and amenities for everything Variety of food Great leaders

      Cons

      Only in Chennai, Bangalore and Hyderabad.

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    4. 5.0
      Current Employee

      nil

      Mar 21, 2020 - SDR in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good food and ambience

      Cons

      the location which is Chennai for Sales Team

      1 person found this review helpful
    5. 4.0
      Current Employee, more than 1 year

      One of the best companies in India to work for

      Aug 18, 2019 - Software Engineer in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Ample amount of learning especially at the junior level. * Work-life balance * Taste of both world i.e. startup and big companies * Balanced compensation * People are from very strong technical backgrounds(IITs, NITs, BITS Pilani, Google, Amazon, MS, etc.) on higher positions * People have moved TO and FROM some of the finest companies like Google, Amazon, Uber, Flipkart, PayPal, etc. * Excellent Hikes * Tech stack: mostly open-source (ROR, JAVA, GO, KAFKA, RMQ, AWS, NoSQL, RDBMS, Docker, Kubernetes, etc) * Flexible timings * Free breakfast, lunch, dinner

      Cons

      * Still figuring out * Ok.. Chennai, if people are not used to humidity (although now they have offices in Banglore and Hyd as well)

      3 people found this review helpful
    6. 2.0
      Former Employee, more than 1 year

      Very rigid localised culture, Not welcoming for non-tamil speaker

      Sep 17, 2015 - Product Developer in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1) A lot to learn and gain valuable experience 2) Flexi timing, no restriction of any kind, ideal for self motivated folks

      Cons

      1) 90% communication, even work related is in tamil, and seems impossible to change, this issue is not related to Freshdesk, its a Chennai issue, local people wont speak other language. Even management, CEO, HR people talk in tamil all the time, so u cant expect any thing from employees. 2) Moderate salaries, not so great for exceptional talents. You ll be measured less, unless u explicitly ask for more. 3) Free food is good perk, if you are okay with sambhar rice.

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      25 people found this review helpful
    7. 5.0
      Former Employee

      Best company to work

      Jul 2, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Get to learn and try out all the new stuff 2. Great learning curve

      Cons

      1. The only Con of this company is the location Chennai and less cultural diversity. I think to be a global product company they should invest more on establishing more development center across India. This will also help in developing a better process and communication across the teams.

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    8. 2.0
      Current Employee, less than 1 year

      Too many people and very less work to do

      Jul 30, 2016 - Marketing Analyst in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Facilities provided are world-class. There is free breakfast, lunch and dinner with round the clock snacks and beverages. 2. Amazing office and nice people

      Cons

      1. The company expanded rapidly and hence there is very little work for each work. 2. People working are mostly locals (have family based in Chennai) which have made them a bit sluggish and lazy at work. 3. The top management and managers aren't very strict with the work. (This might be a pro for some people :D) 4. Work isn't challenging enough and not worth staying away from family to work @Freshdesk.

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      10 people found this review helpful
    9. 5.0
      Former Employee, more than 1 year

      Great company to work for in India

      Sep 10, 2018 - Channel Manager in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team. Great people all round. Collaborative environment. Great office. Basically a great company all round

      Cons

      Chennai is the location. I loved it. Some people have rigid ides of the city.

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      2 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Good work place, great minds, awesome work culture

      Jul 12, 2017 - Product Design Engineer in Chennai
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work ethics, flexible timings, work life, good balance, No Politics, a lot to learn and experiment, Challenging work.

      Cons

      Very less, especially if you are in Chennai you won't find many companies with such good & passionate people. To say cons the company is growing rapidly so it may take a toll on its original culture.

      Continue reading
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