Friendly's Ice Cream Reviews in Boston, MA | Glassdoor

Friendly's Ice Cream Boston Reviews

Updated March 7, 2017
16 reviews

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Boston, MA Area

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
6 Ratings

16 Employee Reviews

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Pros
  • The people were good and the work environment was good as well (in 12 reviews)

  • Regular customers, flexible schedule, clean (in 11 reviews)

Cons
  • long hours, No time with manger coming on shift (in 12 reviews)

  • Low pay, unless you get good tips (in 11 reviews)

More Pros and Cons

  1. "Scooper/Server"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Server in Weymouth, MA
    Former Employee - Server in Weymouth, MA

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    Make good tips as server, get to know the industry, good hours

    Cons

    As a server, there are a lot of responsibilities, like hosting, preparing foods and ice cream, bussing, dishwashing, and cleaning

    Friendly's Ice Cream Response

    Apr 21, 2017 – Brand Ambassador Specialist

    We appreciate your feedback. Please be assured that we will be passing this along to our Human Resources department.


  2. "Just fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Stoneham, MA
    Former Employee - Employee in Stoneham, MA
    Recommends
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    - experience face-to-face customer interaction
    - got some management training on the job

    Cons

    - long hours on your feet
    - some customers are not easy to work with

    Advice to Management

    - provide lots of training on techniques for managing difficult customers


  3. "This is not a corporate store, it is a franchise . Run by GFAC Management Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Memory Maker in Amesbury, MA
    Former Employee - Memory Maker in Amesbury, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    I cannot think of any positive aspects, perks or benefits of working this position at this time, at this particular location, for these owners.

    Cons

    Always under staffed
    No benefits at all
    Long hours
    Dirty, unmodern environment


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  5. Helpful (1)

    "Great awesome love working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Weymouth, MA
    Current Employee - Server in Weymouth, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a ton of pros to this job i love working here it is the best everyone is so friendly and helpful all the time and

    Cons

    none no cons at all I enjoy the job and the staff is very friendly and helpful to everyone


  6. "disorganized"

    Star Star Star Star Star
    Former Employee - Server in Peabody, MA
    Former Employee - Server in Peabody, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    tips
    lots of tables
    seniority
    flexible schedule

    Cons

    not paid enough for the amount of work done
    poor management
    managers favor certain people
    slow staff

    Advice to Management

    need new and better managers to manage all workers


  7. Helpful (1)

    "Never Again"

    Star Star Star Star Star
    Former Employee - Server in Acton, MA
    Former Employee - Server in Acton, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Free Ice Cream and that's really about it.

    Cons

    Manager was a wicked perv to the women employees.

    Advice to Management

    Be more careful of who you hire manage your stores.


  8. Helpful (1)

    "General manager"

    Star Star Star Star Star
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    Very friendly guest and crew

    Cons

    Work very hard no appreciation at all from upper management

    Advice to Management

    This is friendlys stop trying to be something there we are not learn the basics worst CEO ever


  9. "Lots of change for the better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Pros

    You get to wear jeans to the corporate office, oppt's to volunteer for many events-LOVE THAT!

    Cons

    Long term team members, can be tough to break thru or get them to see other's Point of Views.

    Advice to Management

    walk the office, visit with employees, share more business information

    maybe try a cocktails after work get together, do something on the front lawn-games?


  10. Helpful (1)

    "Great place to work if you don't care about yourself."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time (More than 10 years)

    Pros

    Honestly, none. This is a company that chews up employees at all levels and spits them out just as quick. If you're a loyal and hard worker they'll wear you down.

    Cons

    You have to work a minimum of 50 hours and even though you can write your own schedule you are bound to their "requirements" that essentially means you have one day off a week. You can't carry over vacation or holiday pay and you never get to use either because even if you train your employees to be self sufficient the DMs and RDOs will see to it that you're wrong.

    Advice to Management

    Stop burning people out. Stop treating people like they're robots with no families or feelings.


  11. Helpful (1)

    "I don't enjoy it much but its work and pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dishwasher in Rochester, NH
    Current Employee - Dishwasher in Rochester, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Friendly's Ice Cream part-time (Less than a year)

    Pros

    no good reason to work there unless u enjoy working at restauraunts

    Cons

    nothing realy good about the place not good starting pay with experience disappointed don't recommend to anyone


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