Friendly's Ice Cream Reviews in Boston, MA | Glassdoor

Friendly's Ice Cream Boston Reviews

Updated July 10, 2017
18 reviews

Filter

Filter

Boston, MA Area

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
6 Ratings

18 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • long hours, No time with manger coming on shift (in 12 reviews)

  • Low pay, unless you get good tips (in 12 reviews)

More Pros and Cons

  1. "Ok first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foutain in Sudbury, MA
    Former Employee - Foutain in Sudbury, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream (More than 3 years)

    Pros

    management wasn't strict about phone use and it's easy to take breaks

    Cons

    very busy place and usually very under employed , hard to get raises


  2. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Framingham, MA
    Former Employee - Waiter in Framingham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Typical corporate training, which places emphasis on the customer is always right.

    Cons

    Always understaffed, level of other staff members wasn't clear. People didn't always get along.

    Advice to Management

    Hire better-- more people and people wth more experience. This will make sure all clients have a better experience. And staff too.

  3. "Scooper/Server"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Server in Weymouth, MA
    Former Employee - Server in Weymouth, MA

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    Make good tips as server, get to know the industry, good hours

    Cons

    As a server, there are a lot of responsibilities, like hosting, preparing foods and ice cream, bussing, dishwashing, and cleaning

    Friendly's Ice Cream Response

    Apr 21, 2017 – Brand Ambassador Specialist

    We appreciate your feedback. Please be assured that we will be passing this along to our Human Resources department.


  4. "Just fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Stoneham, MA
    Former Employee - Employee in Stoneham, MA
    Recommends
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    - experience face-to-face customer interaction
    - got some management training on the job

    Cons

    - long hours on your feet
    - some customers are not easy to work with

    Advice to Management

    - provide lots of training on techniques for managing difficult customers


  5. "This is not a corporate store, it is a franchise . Run by GFAC Management Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Memory Maker in Amesbury, MA
    Former Employee - Memory Maker in Amesbury, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    I cannot think of any positive aspects, perks or benefits of working this position at this time, at this particular location, for these owners.

    Cons

    Always under staffed
    No benefits at all
    Long hours
    Dirty, unmodern environment


  6. Helpful (1)

    "Great awesome love working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Weymouth, MA
    Current Employee - Server in Weymouth, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a ton of pros to this job i love working here it is the best everyone is so friendly and helpful all the time and

    Cons

    none no cons at all I enjoy the job and the staff is very friendly and helpful to everyone


  7. "disorganized"

    StarStarStarStarStar
    Former Employee - Server in Peabody, MA
    Former Employee - Server in Peabody, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    tips
    lots of tables
    seniority
    flexible schedule

    Cons

    not paid enough for the amount of work done
    poor management
    managers favor certain people
    slow staff

    Advice to Management

    need new and better managers to manage all workers

  8. Helpful (1)

    "Never Again"

    StarStarStarStarStar
    Former Employee - Server in Acton, MA
    Former Employee - Server in Acton, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Free Ice Cream and that's really about it.

    Cons

    Manager was a wicked perv to the women employees.

    Advice to Management

    Be more careful of who you hire manage your stores.


  9. Helpful (1)

    "General manager"

    StarStarStarStarStar
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    Very friendly guest and crew

    Cons

    Work very hard no appreciation at all from upper management

    Advice to Management

    This is friendlys stop trying to be something there we are not learn the basics worst CEO ever


  10. "Lots of change for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Pros

    You get to wear jeans to the corporate office, oppt's to volunteer for many events-LOVE THAT!

    Cons

    Long term team members, can be tough to break thru or get them to see other's Point of Views.

    Advice to Management

    walk the office, visit with employees, share more business information

    maybe try a cocktails after work get together, do something on the front lawn-games?


Showing 18 of 373 reviews
Reset Filters