Friendly's Ice Cream Reviews | Glassdoor

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Friendly's Ice Cream Reviews

Updated February 15, 2018
382 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
100 Ratings

382 Employee Reviews

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Pros
Cons
  • long hours, No time with manger coming on shift (in 13 reviews)

  • Low pay, unless you get good tips (in 13 reviews)

More Pros and Cons

  1. "Great old Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream full-time

    Pros

    Family Environment, clean and safe, busy and engaging

    Cons

    None that I can think of

    Advice to Management

    None


  2. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Friendly's Ice Cream part-time

    Pros

    Atmosphere, high pace job, constantly moving

    Cons

    Some customers can be very particular with their food (anywhere in food though)

  3. "Server, Fountain"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    Easy to understand, employee perks

    Cons

    Poor training, poor pay, rude management


  4. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Stony Brook, NY
    Former Employee - Food Server in Stony Brook, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream full-time (More than a year)

    Pros

    Quickly moved up from hostess to server. Great opportunities for growth and promotion

    Cons

    Should offer more training

    Advice to Management

    To be more present on the floor


  5. "Okay Place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I liked scooping ice cream

    Cons

    There were a lot of long hours.


  6. "Former server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    Fun environment, and friendly coworkers,

    Cons

    The hours can be very long


  7. "Okay for first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Friendly's Ice Cream part-time

    Pros

    Discount on food, it's a job

    Cons

    No direct deposit, very unorganized

  8. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    Good experience but very stressful. Good way to learn restaurant management and working in a fast pace environment.

    Cons

    Stressful at times. Mainly due to understaffing.


  9. "Great place to work with some minor flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Hershey, PA
    Former Employee - Server/Waiter in Hershey, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Friendly environment amongst fellow workers. Some of the managers are excellent when help is needed however one of them could be better.

    Cons

    Extremely low pay that may not offset the tips. Fast work pace that can be delayed due to various things outside of servers control that may reflect upon the guests experience


  10. "Decent 1st job...not much after that"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Fountain
    Current Employee - Server/Fountain
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    -Decent 1st job (Server, Cook, Dish, Greeter, Fountain)
    -Simple enough to learn the store and menu, depending on the store size
    -Got me through college, was easy to come back and pick up hours

    Cons

    -POOR training of employees
    -Many unmotivated and improperly trained managers
    -Not a good relationship between corporate and the store
    -High employee turnover rate
    -Too focused on labor costs and not on customer and/or employee satisfaction
    *This all depends on your Managers and General Manager...but in my experience it's pretty consistent

    Advice to Management

    Most of your problems focus around training. It is not done correctly, consistently, or to the degree it should be. Managers and GM's should be more involved and educated on training of new employees.


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