Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated September 13, 2018
413 reviews

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3.0
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Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
111 Ratings

413 Employee Reviews

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Pros
  • "Flexible Schedule, Colleagues in the same demo, good money" (in 15 reviews)

  • "It definitely helped me adjust to fast-paced and relatively high-pressure work environments" (in 10 reviews)

Cons
  • "Long hours, poor salary , short staffed" (in 15 reviews)

  • "Low pay, unless you get good tips" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Fountain Server in Fairhaven, MA
    Current Employee - Cashier/Fountain Server in Fairhaven, MA

    I have been working at Friendly's Ice Cream part-time (Less than a year)

    Pros

    I am a fast worker. I love to work... Id rather be at work doing something then to be at home doing absolutely nothing... I am always on time.. .and worming at friendlys is fun. I love kids so seeing kids coming in is always fun.

    Cons

    When is gets busy.. Its gets very hectic. But it is managable.... Especially when we are short staffed. But i am a fast worker and a constant mover so it works for me


  2. "Server"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    Flexible schedule, kept busy

    Cons

    long hours, on your feet all day

  3. "Comapny Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Miller Place, NY
    Former Employee - Server in Miller Place, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream (More than 5 years)

    Pros

    the employees I worked with became my family, the money I made serving was great

    Cons

    you have to do so much extra cleaning, you usually do not get off until an hour or two after your shift is suppose to end.


  4. "Worst Job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Attleboro, MA
    Former Employee - Shift Manager in Attleboro, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Friendly's Ice Cream full-time (Less than a year)

    Pros

    The employees I worked with were great but management and corporate are awful

    Cons

    You get abused as an employee, if managers don't like you they'll cut your hours. If You give any complaints to corporate or HR they will most likely be ignored. Friendly's literally defines corporate greed I've never worked for a company where they treat their employees like garbage but still expect you to kill yourselves for them its just a terrible job no matter how you look at it

    Advice to Management

    Care about your employees stop abusing people and appreciate the work they do


  5. "Overall okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Allentown, PA
    Former Employee - Server in Allentown, PA
    Recommends
    Neutral Outlook

    I worked at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    Flexible, easy, good management, good employees

    Cons

    Tips, customers, not organized, have to do all jobs

    Advice to Management

    Be more organized


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Philadelphia, PA
    Former Employee - Server in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    Flexible schedule.
    Great opportunity to practice customer service experience.
    Opportunity to train.
    Opportunity to manage.
    Leave with cash.

    Cons

    Relying on tips when meals are pretty cheap.
    Very stressful environment.
    Shift lasts longer than you're scheduled for because of side work.
    Unreliable source of income.
    Almost $0 paycheck

    Advice to Management

    Be kind to your employees


  7. "Scoopologist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Friendly's Ice Cream part-time

    Pros

    You get to make beautiful sundaes, and the ice-cream is delicious.

    Cons

    The branch that I worked at didn't seem to care very much about their employees, and the culture was very toxic.
    The management was inconsistent and didn't always follow the rules.
    When they trained people on new recipes, they weren't all exact, which made it harder when you made them again.

    Advice to Management

    Listen to your employees, and have a better screening process for management.

  8. "Definitely needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Clifton Park, NY
    Current Employee - Manager in Clifton Park, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Pros

    Diverse workforce of people from all walks of life

    Cons

    upper management does not care about their employees

    Advice to Management

    Listen to what your employees say


  9. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Pros

    Many possibilities to move up

    Cons

    Lots of turnover depending on location


  10. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Syracuse, NY
    Current Employee - Server in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Friendly's Ice Cream part-time (More than 10 years)

    Pros

    Flexible hours good about working around your schedule

    Cons

    Busy, stressful. Always short staffed


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