Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated February 2, 2017
312 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
79 Ratings

312 Employee Reviews

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Pros
Cons
  • long hours, No time with manger coming on shift (in 12 reviews)

  • Low pay, unless you get good tips (in 11 reviews)

More Pros and Cons

  1. "Great legal department"

    Star Star Star Star Star
    Former Employee - Legal Intern
    Former Employee - Legal Intern

    I worked at Friendly's Ice Cream (Less than a year)

    Pros

    The work environment was great. There's a friendly corporate culture.

    Cons

    There are no cons to this company


  2. "A good learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager in Fairport, NY
    Former Employee - Kitchen Manager in Fairport, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    Learned a lot from my years here. Good place to use as a stepping stone for career advancement. Foods half way decent but the ice cream is the key.

    Cons

    Low pay. More work for the money than it should be. Lots of turn over. Franchises or corporate will define how you are treated by managers.

    Advice to Management

    As I was a manager here for years my only real advice is to treat your employees fairly.


  3. "Good resume builder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream full-time

    Pros

    Family friendly environment, great learning experience.

    Cons

    Not the most helpful upper management.


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  5. Helpful (1)

    "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Elizabeth, NJ
    Current Employee - Anonymous Employee in Elizabeth, NJ
    Doesn't Recommend

    I have been working at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    good food, I can't find any thing good, maybe the franchisee I was working for.

    Cons

    Hours, weekend, employees, owners, no advancement, no benefits


  6. "It's decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Waiting Staff in Scranton, PA
    Current Employee - Waiting Staff in Scranton, PA

    I have been working at Friendly's Ice Cream full-time (More than 3 years)

    Pros

    Menu is easy to learn
    Great coworkers
    Managers are helpful
    Food is pretty decent

    Cons

    always understaffed
    hard to get time off when needed
    hard to maintain full time hours


  7. "Not worth your time"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time (More than 3 years)

    Pros

    My regular customers, a few great co workers, close to home, easy momey

    Cons

    There was always an issue with management, always running out of product and it would ALWAYS be blamed on the servers. Spent much time off the clock doing side work/ice. Don't waste your time working here, it's just awful take the extra time to apply to another restaurant. I have had milkshakes and food thrown on me by the cooks and management didn't do anything.

    Advice to Management

    Stand up for your employees, should have better training, don't blame servers for your problems


  8. "Poor Management/Great Customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Hockessin, DE
    Former Employee - Server/Waiter in Hockessin, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    I loved the customers! The target market is young families and senior citizens. They have a lot of patience and tip well! They also enjoy a conversation and being personally taken care of. Worked here for 6 months and ended up knowing quite a few regulars that I enjoyed seeing. For the work you're putting out, the pay was exceptional.

    Cons

    Management was terrible. Brought in 6 waiters on the 4th of July instead of 2 fountains because it saved them money. Rarely put out a product (outside of the icecream) that employees could be proud of. Put a sign in customer eye-line of increasing turnover time which is absolutely disrespectful. Overall, was not cerebral in how they handled the workplace, and (like most franchise managers) were overly strict in all of the wrong areas.


  9. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    The people were good and the work environment was good as well. Hours were very reasonable and the management were all very pleasant to deal with.

    Cons

    The restaurant was clearly on the decline in terms of popularity among customers and in terms of the overall reputation of the restaurant chain.

    Advice to Management

    I do not have any advice for the management other than to find a way to make the restaurant as popular and successful as it used to be.


  10. "Retail"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good company to work for....

    Cons

    None that I can think of.


  11. "Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Rochester, NY
    Current Employee - Assistant Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Friendly's Ice Cream full-time

    Pros

    Great company great benifits awesome staff..Fair with decent pay..good training program..they want you to succeed.. All the tool are in place

    Cons

    I haven't seen anything yet...training was pretty was a long drive everyday but worth it in the end

    Advice to Management

    Keep it up...good job



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