Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated June 21, 2018
403 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
107 Ratings

403 Employee Reviews

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Pros
  • "Regular customers, flexible schedule, clean" (in 13 reviews)

  • "The people were good and the work environment was good as well" (in 12 reviews)

Cons
  • "Long hours, poor salary , short staffed" (in 14 reviews)

  • "Low pay, unless you get good tips" (in 14 reviews)

More Pros and Cons

  1. "Cook"

    StarStarStarStarStar
    Former Employee - Grill Cook in Boston, MA
    Former Employee - Grill Cook in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream full-time

    Pros

    Good pay, good hours , friendly respectable people and environment.

    Cons

    There were no cons at this job.

    Advice to Management

    My goal for this job is to reach any task and complete them as well as show good work ethics.


  2. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Syracuse, NY
    Current Employee - Server in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Friendly's Ice Cream part-time (More than 10 years)

    Pros

    Flexible hours good about working around your schedule

    Cons

    Busy, stressful. Always short staffed

  3. "Good Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fountain Worker in East Meadow, NY
    Former Employee - Fountain Worker in East Meadow, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Co-workers, management, and most customers are nice.

    Cons

    If new to the restaurant business, like I was at the time, the rush-ins can be intimidating, but you can bust through it in the end.

    Advice to Management

    Keep up the good work.


  4. "Fountain Worker/Ice Cream Scooper"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    The workers there are like family. Nice summer job.

    Cons

    Can get a little busy during certain times.


  5. "Terrible"

    StarStarStarStarStar
    Former Employee - Server/Hostess
    Former Employee - Server/Hostess
    Doesn't Recommend

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    You got a discount on food which was cool but it was only when we were working could we use it.

    Cons

    It was in the mall so not many people went there to just eat at Friendly's. Most people were rushing trying to eat a quick bite and leave which was difficult for us servers because they want their food faster than we could make and serve it most of the time. Not only that but not many people tip well at a restaurant like this, especially in the mall.


  6. "Not Bad"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    Work hard and you'll do fine

    Cons

    Low cost of food=lower tips

    Advice to Management

    Spend more time on the floor


  7. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Fountain Server in Fairhaven, MA
    Current Employee - Cashier/Fountain Server in Fairhaven, MA

    I have been working at Friendly's Ice Cream part-time (Less than a year)

    Pros

    I am a fast worker. I love to work... Id rather be at work doing something then to be at home doing absolutely nothing... I am always on time.. .and worming at friendlys is fun. I love kids so seeing kids coming in is always fun.

    Cons

    When is gets busy.. Its gets very hectic. But it is managable.... Especially when we are short staffed. But i am a fast worker and a constant mover so it works for me

  8. "I have been working as a server for a year now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream part-time

    Pros

    Nice co-workers, but poor management

    Cons

    Customers don't treat servers the right way.

    Advice to Management

    More understanding and helping around.


  9. "Pleasant if you like families and kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    Lots of hours available to work

    Cons

    Minimum wage is never fun


  10. "Good part time job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    Tips, inviting environment to work in

    Cons

    Management could be a little more professional

    Advice to Management

    Take care of your employees


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