Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated December 29, 2018
421 reviews

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3.1
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Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
114 Ratings

Employee Reviews

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Pros
  • "Flexible Schedule, Colleagues in the same demo, good money" (in 15 reviews)

  • "Great opportunity to practice customer service experience" (in 10 reviews)

Cons
  • "Long hours, poor salary , short staffed" (in 17 reviews)

  • "Low pay, unless you get good tips" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Fountain Server in Fairhaven, MA
    Current Employee - Cashier/Fountain Server in Fairhaven, MA

    I have been working at Friendly's Ice Cream part-time (Less than a year)

    Pros

    I am a fast worker. I love to work... Id rather be at work doing something then to be at home doing absolutely nothing... I am always on time.. .and worming at friendlys is fun. I love kids so seeing kids coming in is always fun.

    Cons

    When is gets busy.. Its gets very hectic. But it is managable.... Especially when we are short staffed. But i am a fast worker and a constant mover so it works for me


  2. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time

    Pros

    Great place to work at

    Cons

    None. I love my job.

  3. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    nice co workers, fun group

    Cons

    long hours on your feet


  4. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Springfield, PA
    Former Employee - Server in Springfield, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Good money during holiday season

    Cons

    clientele are cheap, management is awful, coworkers don't do their job

    Advice to Management

    Be more strict


  5. "Directors and senior directors need to get their stuff together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Pros

    Not much to say for this

    Cons

    Chaos , restaurants are gross. Hourly managers hired are awful. Compensation is awful. No employee match in 401k. Outdated concept. And the corporate people drive around and trash talk the restaurants and staff. Then the director trashes the GMs Meanwhile the upper management has not been able to move Friendly’s to the next level.

    Advice to Management

    Build the company through competitive wages and bonuses and incentives instead of sitting in restaurants ordering food then complaining its all wrong and leaving.


  6. "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream (Less than a year)

    Pros

    Competitive salary
    Solid ice cream.
    Room to grow, but unfortunately it is due to upper management turnover

    Cons

    Multiple shifts in upper management.
    Dated concept.


  7. "Friendly's Job Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream full-time (More than a year)

    Pros

    Excellent first job for high school students

    Cons

    Bosses treated staff like kids (because they mostly are)

  8. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream part-time

    Pros

    Fast money, they work with your availability

    Cons

    Need to work long hours to make money


  9. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    Learn how to work as part of a team
    Gain experience with customer service and working with the elderly and children

    Cons

    Didn't have too many hours


  10. "Fountain"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Pros

    Trained me well for future restaurant jobs.

    Cons

    Customers, corporate, Excessive work for one position