Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated March 26, 2017
322 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
79 Ratings

322 Employee Reviews

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Pros
  • The people were good and the work environment was good as well (in 12 reviews)

  • Regular customers, flexible schedule, clean (in 11 reviews)

Cons
  • long hours, No time with manger coming on shift (in 12 reviews)

  • Low pay, unless you get good tips (in 11 reviews)

More Pros and Cons

  1. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Friendly's Ice Cream part-time

    Pros

    Meeting new people
    15% discount on food
    Mostly friendly people

    Cons

    Some rude coworkers and customers
    $9 an hour
    A lot of cleaning, back problems
    People get mad because there's not enough servers

    Advice to Management

    More staff needed at all times
    Needs to be understanding


  2. "Good high-school/mid college job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in New York, NY
    Former Employee - Server in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Get to see a lot of your friends and good environment.

    Cons

    Hours aren't too good. Usually hard to get 40 hours and it's usually a 6-11 shift.

    Advice to Management

    Good environment


  3. "Shift manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time

    Pros

    Exposure and experience
    Cross training
    Ice cream, duh

    Cons

    No room for growth
    Downsizing of the company

    Advice to Management

    Make the best of it


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  5. "Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member/Grill Cook in Worcester, MA
    Current Employee - Crew Member/Grill Cook in Worcester, MA

    I have been working at Friendly's Ice Cream part-time (More than 10 years)

    Pros

    Great socialization skills with 10+ years in a kitchen no write ups...Attentive fast learner highly dependable great work ethic

    Cons

    Not safe certified limited college education

    Advice to Management

    An interview will prove my charasmatic personality to show and prove my expertise and diligence into the position i intend to supply for


  6. "Review for friendly's ice cream scooper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Friendly's Ice Cream part-time

    Pros

    Ideal job for college student because it has late hours available.

    Cons

    You are not allowed to receive any tips or compensation from customers. Late night means at least 1am and then cleaning floors and wiping counters after that.

    Advice to Management

    Do not schedule the same person every single Friday to close.


  7. "Scooper/Server"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Server in Weymouth, MA
    Former Employee - Server in Weymouth, MA

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    Make good tips as server, get to know the industry, good hours

    Cons

    As a server, there are a lot of responsibilities, like hosting, preparing foods and ice cream, bussing, dishwashing, and cleaning


  8. "It was a good first job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    Serving at a Friendly's was my first job ever. It definitely helped me adjust to fast-paced and relatively high-pressure work environments. On a good night, tips could make me more than I would've made hourly. We also got to take home free ice cream at the end of our shift.

    Cons

    Management didn't seem to care about cleanliness and health standards as much as they should have.

    Advice to Management

    Adhere to health standards more stringently.


  9. "Server"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream (More than 3 years)

    Pros

    liked the people I worked with, hours aren't bad

    Cons

    make you work off the clock sometimes and do jobs that you aren't paid to do


  10. "Assitatn General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Rockaway, NJ
    Former Employee - Assistant General Manager in Rockaway, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Friendly's Ice Cream full-time (More than 8 years)

    Pros

    fast paced job, great regulars

    Cons

    terrible management, unable to staff properly due to cuts

    Advice to Management

    appreciate your employees, understand your customer base


  11. "Not The Best, Not The Worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (Less than a year)

    Pros

    At least at my particular restaurant there was a very friendly and relaxed atmosphere. No one really took themselves too seriously. You don't need to split your tips with anyone. You make what you make and it's all yours.

    Cons

    You have to do everything yet you still only make waitstaff wage. At most restaurant, hosts and bussers are paid at least minimum wage. At Friendly's you are the host, server and busser plus you are expected to do some food prep and your side work as well yet you only make a servers wage plus whatever tips you can make.

    Another issue I had was that the relaxed atmosphere could at times be too relaxed. I never felt that enough effort went into properly training me and I didn't really feel like the management cared very much about any part of the restaurant at all really.

    Advice to Management

    Pay your employees a reasonable wage and hire people who actually care.



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