Friendly's Ice Cream Reviews | Glassdoor

Friendly's Ice Cream Reviews

Updated November 15, 2017
367 reviews

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3.1
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Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
97 Ratings

367 Employee Reviews

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Pros
Cons
  • long hours, No time with manger coming on shift (in 12 reviews)

  • Low pay, unless you get good tips (in 11 reviews)

More Pros and Cons

  1. "Good for first time job"

    StarStarStarStarStar
    Former Employee - Server/Shift Leader
    Former Employee - Server/Shift Leader

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    The staff you got to work with are personable; they are close and want to see you succeed.

    Cons

    Short staffed and high turnover of employees led to constantly working nights and closing.


  2. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time

    Pros

    Great place to work at

    Cons

    None. I love my job.

  3. "Very friendly and kind. Time appropriate. Caring"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good at work together as a team and figuring out problems when they accure

    Cons

    Trouble forming goals and communicating under pressure and how to solve problems


  4. "I loved working at such a great establishment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Pocomoke City, MD
    Former Employee - Manager in Pocomoke City, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    Meeting new and amazing people. My co workers were awesome teammates! The opportunity to move up to manager came rather quickly. If you work hard, the higher ups notice.

    Cons

    The goal is to continue providing great service despite negative energy from customers and coworkers alike.

    Advice to Management

    Let employees know when they're doing a great job! Don't just acknowledge their faults and mistakes.


  5. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Langhorne, PA
    Former Employee - Server in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    Fast paced environment, table times would generally be faster if you put the work in

    Cons

    No alcohol served which kinda caps the bill, families with kids would generally let them make a giant mess on and under the table, adults would put me in a bad spot of having to be the "bad guy" and agree that it was company policy to require kids to eat <x>% of their food to get ice cream


  6. "Slowly going out of business!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time

    Pros

    The ice cream is good. The people love your service which makes you love to serve.

    Cons

    Since the friendlys are closing, the pay is not too well. In Lutherville Maryland, shift managers only got paid $10.00. Unfortunately that location has now shut down.

    Advice to Management

    .


  7. "Horribly Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Server in Wallingford, CT
    Former Employee - Host/Server in Wallingford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Friendly's Ice Cream part-time (More than 5 years)

    Pros

    Great co-workers, delicious ice cream

    Cons

    Horribly run, never enough staff, lazy managers, terrible clientele

    Advice to Management

    Get off the seat in the office and help out

  8. "Friendlys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Springfield, MA
    Former Employee - Server/Waiter in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    I'm a people person so being a waitress was amazing, i was around people all the time. i'm also a little hipper so going all the time didn't bother me.

    Cons

    when your a waitress and its slow it sucks because your barely getting money.


  9. "Good starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Friendly's Ice Cream part-time

    Pros

    Make good tips and learn to work with people/customers

    Cons

    Unruly customers, dealing with rude people


  10. "Disgusting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time

    Pros

    Easy money, gets busy during back to school time. Large sections and few servers show management has a lot of trust in their employees.

    Cons

    Smoking is allowed in the back room, the trash doesnt get taken out until the end of the day, unprofessional management and terrible customers.

    Advice to Management

    My advice to management would be to close up shop and find another job. I have no idea how this Friendly's is still operating.


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