Friendly's Ice Cream Server Reviews | Glassdoor

Friendly's Ice Cream Server Reviews

Updated April 2, 2019
109 reviews

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3.5
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Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
36 Ratings

Employee Reviews

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Pros
  • "Flexible Schedule, Colleagues in the same demo, good money" (in 15 reviews)

  • "Great opportunity to practice customer service experience" (in 10 reviews)

Cons
  • "Long hours, poor salary , short staffed" (in 17 reviews)

  • "Low pay, unless you get good tips" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Fountain Server in Fairhaven, MA
    Current Employee - Cashier/Fountain Server in Fairhaven, MA

    I have been working at Friendly's Ice Cream part-time (Less than a year)

    Pros

    I am a fast worker. I love to work... Id rather be at work doing something then to be at home doing absolutely nothing... I am always on time.. .and worming at friendlys is fun. I love kids so seeing kids coming in is always fun.

    Cons

    When is gets busy.. Its gets very hectic. But it is managable.... Especially when we are short staffed. But i am a fast worker and a constant mover so it works for me


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (More than 5 years)

    Pros

    Great place to work good tips, fun

    Cons

    management can be shakey at times and not the best.

  3. "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Johnstown, NY
    Former Employee - Server in Johnstown, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    I made decent money, they worked w my schedule. Got along great w almost everyone

    Cons

    Wayy too much sidework. Food too cheap.. Tiny bills =tiny tips


  4. "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Watertown, MA
    Former Employee - Server in Watertown, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at Friendly's Ice Cream full-time (More than a year)

    Pros

    You can make decent money as a beginner server however that's only when you're decently staffed. Being pushed to my limit also helped me see what I'm capable of so that's something.

    Cons

    It was always understaffed. I had to be the server, the busboy, and dishwasher constantly just to get things going. We've had employees walk out mid shift and we've gone through 4 managers in the two years I've worked there. Employees would constantly fight and even threaten each other.


  5. "Poorly Managed"

    StarStarStarStarStar
    Former Employee - Server, Fountain
    Former Employee - Server, Fountain

    I worked at Friendly's Ice Cream full-time (More than 3 years)

    Pros

    Relatively easy work, but usually do way more than job description calls for

    Cons

    Cheap prices and coupon deals draw respective clientele, poorly managed


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Springfield, PA
    Former Employee - Server in Springfield, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than a year)

    Pros

    Good money during holiday season

    Cons

    clientele are cheap, management is awful, coworkers don't do their job

    Advice to Management

    Be more strict


  7. "Comapny Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Miller Place, NY
    Former Employee - Server in Miller Place, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream (More than 5 years)

    Pros

    the employees I worked with became my family, the money I made serving was great

    Cons

    you have to do so much extra cleaning, you usually do not get off until an hour or two after your shift is suppose to end.

  8. "Overall okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Allentown, PA
    Former Employee - Server in Allentown, PA
    Recommends
    Neutral Outlook

    I worked at Friendly's Ice Cream full-time (More than 5 years)

    Pros

    Flexible, easy, good management, good employees

    Cons

    Tips, customers, not organized, have to do all jobs

    Advice to Management

    Be more organized


  9. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Philadelphia, PA
    Former Employee - Server in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Friendly's Ice Cream part-time (More than 3 years)

    Pros

    Flexible schedule.
    Great opportunity to practice customer service experience.
    Opportunity to train.
    Opportunity to manage.
    Leave with cash.

    Cons

    Relying on tips when meals are pretty cheap.
    Very stressful environment.
    Shift lasts longer than you're scheduled for because of side work.
    Unreliable source of income.
    Almost $0 paycheck

    Advice to Management

    Be kind to your employees


  10. "The worst job I’ve ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Glassboro, NJ
    Former Employee - Server in Glassboro, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Friendly's Ice Cream full-time (More than 10 years)

    Pros

    There are no pros here

    Cons

    They will kill your soul

    Advice to Management

    Get a new job somewhere else