Frontier Airlines Reviews | Glassdoor

Frontier Airlines Reviews

Updated April 12, 2017
251 reviews

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Full-time Part-time

2.7
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Frontier Airlines President and CEO Barry Biffle
Barry Biffle
22 Ratings

251 Employee Reviews

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Pros
Cons
  • Low pay while on reserve/on-call (in 24 reviews)

  • The Ultra Low Cost Carrier model is nothing more than a buffer to earn profits (in 10 reviews)

More Pros and Cons

  1. "Small company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines (More than a year)

    Pros

    Small airline so it's easy to get to know a lot of people in base

    Cons

    Management doesn't really care much past their own agenda.

    Advice to Management

    ... sell us


  2. "Not What I Thought This Would Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Orlando, FL
    Current Employee - Flight Attendant in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (Less than a year)

    Pros

    Great Co-workers make all the difference at this company as everything else isnt all that great. However, guests can br great to, if everything is flowing smoothly.

    Cons

    Almost everything promised when hired isnt actually reality. The pay is horrible and try at all costs to never call in sick. Everyone is seen as a number at this company. Very disappointed.

    Advice to Management

    Listen to your employees and be more upfront with everyone.


  3. Helpful (3)

    "Good enough for right now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (More than a year)

    Pros

    The travel benefits are great, the overall schedule flexibility is great for Flight Attendants. Fellow FAs and pilots are generally great people to work with.

    Cons

    Passengers are still getting used to the low-cost carrier model, and tend to take their frustration out on us and gate agents. The company is difficult about the usual things - they are being slow on negotiations with the union (our contract is one of the worst in the industry, including low pay and tough reserve hours), strict uniform guidelines, etc.

    Advice to Management

    Work with the union to make things better for FAs, and they will be more likely to help you out when you need it (ie, the December snowstorm fiasco).


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  5. "Tolerable for now."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Planner in Denver, CO
    Current Employee - Maintenance Planner in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Airlines full-time (Less than a year)

    Pros

    Small environment and more personal. Good if you're looking to gain experience on larger aircraft. Slower paced due to smaller fleet.

    Cons

    No opportunity for advancement and not enough employees in the department to do the job so work is doubled. Trying to transfer can be difficult as they choose external candidates.


  6. "Tumultuous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO
    Current Employee - Flight Attendant in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (More than 10 years)

    Pros

    Travel benefits, schedule flexibility, Denver base for flight crews. Once you have accumulated some seniority you have full control over your schedule.

    Cons

    Inept management, lowest paid narrow-body Airbus pilots and flight attendants in the industry, crew schedulers who routinely violate crews contracts, filthy aircraft.

    Advice to Management

    How's that outsourcing working out for you? There will be NO concessions with the pilot/flight attendant contracts. Realize the fact that the pilots WILL go on strike this year.


  7. "Awesome place to work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO
    Current Employee - Flight Attendant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Airlines full-time (Less than a year)

    Pros

    Flight benefits, it's like working with family!

    Cons

    Pay, only a few crew bases, Do not ever miss work even for emergencies!

    Advice to Management

    Better pay, Get rid of the point system


  8. Helpful (1)

    "The company doesn't care of the company employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Denver, CO
    Current Employee - IT Analyst in Denver, CO
    Doesn't Recommend

    I have been working at Frontier Airlines full-time (More than 3 years)

    Pros

    You can get Flight benefits

    Cons

    This is very Low pay


  9. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Airlines full-time (More than 8 years)

    Pros

    The Original branding was done very well. The trainers really care about the flight attendants.

    Cons

    Website not comprehensive, passengers angry as result, gate agents not f9 employees so don't care, passengers during flight not safe.

    Advice to Management

    Take care of your flight crews and flight crews will take care of the company.


  10. "flight attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Airlines full-time (More than 10 years)

    Pros

    great place to work
    wonderful benefits

    Cons

    Have to spend alot of time away from home... but flexibility in schedule is a big plus.

    Advice to Management

    Continue to keep morale high for employees


  11. "Reservations and Ticketing Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Milwaukee, WI
    Former Employee - Reservation Sales Agent in Milwaukee, WI

    I worked at Frontier Airlines full-time (Less than a year)

    Pros

    My co-workers(other reservations and ticketing agents) were very friendly and always seemed to give a helping hand to a person in need.

    Cons

    Management and the higher ups looked at their employees as just a number and not as people. You are given "Your" employee number when you are hired and that is the way that you punched in and out of the time clock and your computer and also the phone system. It is a smart way to run things but when you can't differ from a "Person" to a "number" and you are "letting go" your most experienced, skilled, highest rated employees because of medical issues and having to take a leave of absence and as the employee not able to qualify for FMLA, Frontier has them take a NON-FMLA leave. Once again you go back to numbers and a point system, you get all kinds of penalty points applied to you for missing work, and your entire schedule was already done for the whole quarter. Schedules are based on bids and the more seniority you have the better chance you have to getting something that you like and works for you, doesn't usually happen till your 3rd schedule. 1st is picked for you 2nd this is the first time you will bid so you are new and have low seniority 3rd there is a large turn over for agents so if you are still there you are getting seniority now!!! Frontier Airlines was also in bankruptcy when I was there so there was a lot of stuff going on. Companies talking with Republic Holdings about how much we were in a hole and how much we were bringing in. So Republic Holdings no longer owns Frontier Airlines and alot of people lost their job because of that. If I were you and I was trying to get a job with an airline I'd check and read as much about each airline and tons of employee reviews before I make any decision, God knows I wish I would of never turned down Delta for Frontier Airlines. GOOD LUCK TO YA!!!

    Advice to Management

    Look at your employees on a one to one base when there are certain issues (medical issues) that can't be helped the FMLA and NON-FMLA leave of absence.


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