Frontier Airlines Reviews | Glassdoor

Frontier Airlines Reviews

Updated January 15, 2019
378 reviews

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2.8
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Frontier Airlines President and CEO Barry Biffle
Barry Biffle
86 Ratings

Employee Reviews

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Pros
Cons
  • "Low pay to start, unpaid Training" (in 31 reviews)

  • "The Ultra Low Cost Carrier model is nothing more than a buffer to earn profits" (in 13 reviews)

More Pros and Cons

  1. "Flight Attendant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Airlines full-time

    Pros

    Travel benefits, family friendly schedule once off reserve

    Cons

    Lowest pay compared to other low cost carriers


  2. "Okay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Airlines part-time

    Pros

    company culture, accommodating boss, good reputation

    Cons

    compensation is light, difficult experiences with customer service

  3. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Travel benefits and time off.

    Cons

    Poor union representatives. No customer service training so many coworkers lacked in the area.


  4. "flight attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (More than 3 years)

    Pros

    flight benefits, awesome co workers, lots of days off once a line holder

    Cons

    ultra low cost, contract, pay rate

    Advice to Management

    Increase prices, change seats, get us a new and better contract


  5. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Orlando, FL
    Current Employee - Flight Attendant in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Airlines full-time (Less than a year)

    Pros

    Short reserve time. Relatively quick hiring process. Good place to get your foot in the door in the industry.

    Cons

    The first time you step on a plane will be during your IOE most likely.

    The pay is low compared to the mainline legacy carries but you should already know this going into it. The union is a complete joke and epitomizes how antiquated unions are in today’s workforce. You can join them or not but they’re getting their dues from your paychecks over the course of six months. If you don’t pay, cool, they can ask to have you fired.

    You pay for your uniforms is $300 minimum; my advice is only get what you need nothing more. If you leave or change roles, you won’t be invested too much.

    HR, bidding, and scheduling are not covered in initial training until the last two days. Be prepared for a firehose of information in the form of a PowerPoint or Skype call to the class. You’ll need to find a colleague who’s got some experience to help you out.

    DO YOUR RESEARCH.

    Advice to Management

    All of the benefits and costs of the same need to be presented in the first week of training, not the last few days or hours. Get a better training facility.


  6. Helpful (14)

    "Flight Attendant Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Orlando, FL
    Former Employee - Flight Attendant in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Airlines full-time (Less than a year)

    Pros

    You get your own room at training. The trainee classes are usually really nice and everyone wants to help each other out.

    Cons

    Everything else. So they send you home for anything they want, from being 30 seconds late to not picking up your homework when they told you to. They treat you like children the entire time you are there. You have whips of hair slightly out of place? they give you points. Shoes too high? not the right texture of black? points. Dress or skirt doesn't touch the floor when they make you kneel down? points points points. And after so many they send people home. Now lets talk about the unrealistic standards. They have you sit in lecture from 8am-6:30pm pretty much daily. They assign homework on top of studying for tests. And those tests pile up as they weeks go on. It starts out with one test about every 2 days, then its one everyday and sometimes 2 tests every 2 days still with 1 every other day. Then it gets really interesting. They have Different instructors every day, who teach things differently, and the instructors who grade your tests are also different. THEY HAVE NO COORDINATION. So one instructor told you one thing, you write it on the test, and the instructor grades it and says its wrong. you ask why and they say they wouldn't do it that way so its wrong. You tell them an instructor yesterday told you that was correct and you know what they will tell you? "sorry i wasn't here yesterday". Direct quote right there, it didn't even really answer the question. Also if someone questions them even in a polite manner the instructors freak out and yell at the entire trainee class. The worst however i would say is the humiliation. People work so so so hard everyday with completely unrealistic expectations put on them, and the instructor team turns on them and treats them like dirt. If you fail a test and a retake (you get 1) They make everyone wait outside the building and call the people who failed inside. After explaining to them that they failed the program they make them walk back outside, through the rest of the class standing outside waiting. They literally put people through the walk of shame. This wasn't done every time but pretty close to it. My advice to those going through the hiring process, really weigh your options. Personally i had already read reviews and thought i would give it a try regardless. I didn't have a lot of responsibilities back home so it wasn't a huge deal. If you do, i would recommend a different company that treats its employees like People and not numbers. Last bit here, flight attendants recently hired for this company aren't working. Frontier has WAY over hired on FA's and no ones getting trips. So if your still thinking "yeah i'm gonna do this anyway" get a part time job , otherwise you cant pay the rent with just Frontier.

    Advice to Management

    Please be kind, coordinate better, and be mindful of the trainees. When you send someone home for something stupid or act like you don't care when they ask questions, that's their dreams your crushing.


  7. Helpful (1)

    "False information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Crew
    Current Employee - Flight Crew
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (More than a year)

    Pros

    Flight crews pilots and flight attendants are amazing. So friendly and great to work with. Flight benefits 😄✈️

    Cons

    With current contract. Beginning pay is $19.52 x 75hrs a month (unless you work extra on your 11days off a month) So beginning salary is actually just under 18k

    Advice to Management

    Honesty is the best policy

  8. Helpful (1)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Airlines full-time (More than a year)

    Pros

    It's an Airline, but barely that. Frontier Airlines basically parallel to a public city bus.

    Cons

    Very poorly run, unprofessional staff. Essentially the people who work here (including myself) couldn't procure a position with a more reputable company therefore we took what we could in hopes of getting a foot in the door of the airline industry. What I am learning is that this airline is such a joke due to mismanagement of assets and employees that working here actually HURTS ANY chance of working for a better airline in the industry. My suggestion is to avoid.

    Advice to Management

    Place more confidence and assets in your team members. Low cost does not equal quality. Its basic economics 101!


  9. "Flight Attendant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Frontier Airlines full-time

    Pros

    Good to start in the aviation industry

    Cons

    Low pay for be main line


  10. Helpful (1)

    "fa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Airlines full-time

    Pros

    great travel benefits, health dental and 401k

    Cons

    contract has not been renewed so pay rate is not up to industry standards