Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated February 19, 2017
980 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
161 Ratings

980 Employee Reviews

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Pros
  • Easy work with great pay and benefits (in 52 reviews)

  • Solid company with good benefits (in 61 reviews)

Cons
  • Good work life balance for all employees (in 31 reviews)

  • The companies upper management is completely detached from the actual reason this company is failing (in 60 reviews)

More Pros and Cons

  1. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Network Field Technician in Rancho Cucamonga, CA
    Current Employee - Fiber Network Field Technician in Rancho Cucamonga, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Great pay good place to work

    Cons

    No, None at this time


  2. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Technician in Columbus, OH
    Former Employee - Internet Technician in Columbus, OH

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great pay and great place to work

    Cons

    none at this time


  3. "Flexible but stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medium Account Executive in Charleston, WV
    Former Employee - Medium Account Executive in Charleston, WV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    I had great benefits and could work remotely with no issues.

    Cons

    Management operates reactively in fear mode. Processes we terrible but slowly were improving.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Provo, UT
    Former Employee - Customer Service Representative in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Frontier does a great job at training you to talk on the phone to customers. You feel very prepared to do your job after training.

    Cons

    Because of my anxiety, it was difficult to talk on the phone at times. But the management was very understanding and worked with me.

    Advice to Management

    NA


  6. "Strategic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time

    Pros

    Always trying to help their reps accomplish their goals

    Cons

    Nothing bad can be said


  7. "Quickbooks ProAdvisor Assistant Manager and Senior Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Friendly and family environment with opportunities to learn different skills.

    Cons

    Frontier is very unstable with policy changes and finances at the moment. There have been may layoffs and cuts to budgets and pay for everyone.

    Advice to Management

    Find a way to keep morale even during the different time that Frontier is going through. Also, make consistency more common than a rarity.


  8. Helpful (3)

    "Really used to love this place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Best people you will ever work with. They truly hire the best people to work at Frontier. You will feel like you're at home with family.

    Cons

    They offer promotions and then take them back, they are consistently changing policies and asking you to remain "Frontier Flexible" so that they can continue to change up the work environment with little to no advance warning. They don't offer room for growth (even if the same people have been above you forever- and now know nothing about the product they support) and they recently cut bonuses and took away pay for performance. So even if you work there for close to two years, you get paid as much as a new agent. This place used to be the dream, and now it's a nightmare.


  9. "Good Company, hard work decent pay"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    Great bosses to work for

    Cons

    Job security lots of layoffs


  10. "This used to be a great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Retention in Everett, WA
    Former Employee - Customer Service and Retention in Everett, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    The people you work directly with you really get close to. They are some of the funnest people you'll ever know.

    Cons

    Changes to pay all the time with no warning. They'll put it in place and a week later you will get the notification. Not a lot of support from management as most of them have not been on the phone in 10+ years. They don't know the systems or the products and prices.

    Advice to Management

    Know your people and care about them. Be accountable and inform them off upcoming changes before they happen. And pay them what they are worth.


  11. "Forecasting, Budgeting, Financial analysis, regional operations spt and monthly financial package"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Allen, TX
    Former Employee - Finance Manager in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Salary and bonus, vacation time off, position was enjoyable based on groups supported. Many people were seasoned employees so could always touch base on ideas when required. The systems were the best ever and not labor intensive like other companies as this co had essbase

    Cons

    Worked long hours and then position was eliminated due to CONSTANT downsizing and restructure after the Verizon acquisition. Constant turnover related to the CFO position because the company was doing so poorly

    Advice to Management

    Treat people fairly



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