Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated September 20, 2017
1,174 reviews

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2.6
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
277 Ratings

1,174 Employee Reviews

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Pros
Cons
  • Good work life balance for all employees (in 33 reviews)

  • As far as upper management is concerned you are just a number (in 74 reviews)

More Pros and Cons

  1. "QuickBooks Online Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QuickBooks Online Coach in Provo, UT
    Former Employee - QuickBooks Online Coach in Provo, UT

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great pay, greater people creating awesome atmosphere.

    Cons

    Lots of change, including pay and responsibilities.


  2. "Regional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    Great people to work alongside

    Cons

    Too many reductions in force.

    Advice to Management

    Improve corporate decisions on acquisitions.

  3. "Consumer relations specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Relations Representative
    Current Employee - Consumer Relations Representative
    Recommends
    Positive Outlook

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Great company culture, potlucks aplenty, and great wages for the area. Potential for growth.

    Cons

    Training does not fully prepare one for a majority of the calls that will be received.

    Advice to Management

    Refine the initial training to bit more dynamic in its approach.


  4. Helpful (2)

    "Fiber Customer Support Analyst/Network Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fiber Customer Support Analyst in Everett, WA
    Former Employee - Fiber Customer Support Analyst in Everett, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Great place to work for. Excellent team culture.

    Cons

    High turnover. Low pay grade for contract work.


  5. "Instability"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Co-workers, Efforts of the worker bees

    Cons

    System issues, RIFs with no notice

    Advice to Management

    Recognize the inaccuracy of the system data and work towards correcting it


  6. "Amazing yet very unstable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Deland, FL
    Former Employee - Sales in Deland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    We created a family and engaged with many, pay is great and based on performance. Launched from day 1.

    Cons

    Fired because management /HR ?? Coaching and developing for 15 years in same building. One person claims/retaliates against me and FIRED after more then 10 years without a single blemish of character.

    Advice to Management

    Where are your ethics and morals going?? A person claims I said "black people don't shower" I would never say anything even close to that. I complimented her hair. Everyone knows that except the person cutting management. No truth. Do your research before creating life changes.

     When doing a 9 day investigation on someone reach out to people who really know all individuals involved.


  7. Helpful (2)

    "Used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    Union benefits with AMAZING health insurance options!!! Pay used to be awesome but for new employees you would earn about 1/2 of what current employees are earning.

    Cons

    Management is TERRIBLE and completely running the company into the ground. Full time is your only option, no work life balance and they move your hours and days worked whenever they feel "needs of the business".

    Advice to Management

    Two ears and one mouth for a reason.

  8. Helpful (1)

    "Great place to work rewarding"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    Pay benefits people fun work. Always busy

    Cons

    Job security is sketchy but hopefully will get better


  9. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Good pay if you work hard

    Cons

    Executive management makes poor business decisions


  10. "Burn and Churn is their motto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Deland, FL
    Former Employee - Customer Service Specialist in Deland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Tried to make it fun at first. Was not so bad first year Until Intuit, whk they partnered with started calling all the shots.

    Cons

    Too many metrics, terrible sick policy. You still get written up even when you use your vacation time, proof that you were actually sick means nothing. Treat employees like children, giving out balloons and cookies for job well done. Even though you were hired for technical support you are forced to sell products to meet metrics.

    Advice to Management

    Focus on good customer service instead of pushing product.


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