Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated September 18, 2018
1,359 reviews

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2.5
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
386 Ratings

1,359 Employee Reviews

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Pros
Cons
  • "Zero respect for a work life balance" (in 38 reviews)

  • "Upper management decisions can make the above difficult to do" (in 81 reviews)

More Pros and Cons

  1. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    Great money, stable, area to move up

    Cons

    Fast pace, noisey, nothing else

    Advice to Management

    Keep up the good work


  2. "My department focuses on fixing customer issues and reporting outages."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Technician in Everett, WA
    Current Employee - Telecommunications Technician in Everett, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    My co-workers are awesome and all want to do right by the customers.

    Cons

    Upper management decisions can make the above difficult to do.

    Advice to Management

    Listen to those who do the actual work - especially field techs and the departments that support them!

  3. "csr"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    40 hours a week week, bonuses, decent pay.

    Cons

    Ehhhh everything else honestly. Crappy management

    Advice to Management

    Talked suck


  4. "Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A flexible place to work.

    Cons

    They still use really old systems.


  5. "Great place to work with incredible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Tampa, FL
    Former Employee - Central Office Technician in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Great benefits, great pay, steady work flow

    Cons

    You are just a number. Your individual work performance goes unnoticed.


  6. Helpful (1)

    "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Union position, good pay, great benefits, opportunity to increase pay via sales.

    Cons

    Call center environment meaning strict attendance management, typical supervisors, company is has a tarnished image resulting in very unhappy customers that can wear on many people and finally work software has annoying quirks.

    Advice to Management

    The company needs to focus on correcting software the most.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    It was a great company. Many of the people here are very good people

    Cons

    Management overextended the company and the financials are poor. We never should have acquired the four States we acquired. It took too much money away from the rest of the company and it has put us in a situation where we have not kept up our network. We are not competitive.

    Advice to Management

    Build the network and stop paying dividends. If you don't you will simply continue to lose large quantities of customers.

  8. "....."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    people, environment, holiday, pay, health plan

    Cons

    sales, I am not a big seller


  9. "marketing manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Co-workers, and ever-changing responsibilities allowing you to gain additional experience and opportunities to work cross-functionally.

    Cons

    Continual state of reorganization , which does not provide a sense of security.


  10. "Collections Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent
    Current Employee - Collections Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Get your own desk. Co workers are like your family.

    Cons

    Just about everything. Terrible management skills. Union caters to slackers and abusers.

    Advice to Management

    Get your crap together


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