Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated July 27, 2017
1,127 reviews

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2.7
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
247 Ratings

1,127 Employee Reviews

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Pros
  • team effort, good support management, excellent pay and benefits (in 58 reviews)

  • good pay, good benefits, great coworkers (in 68 reviews)

Cons
  • Good work life balance for all employees (in 32 reviews)

  • As far as upper management is concerned you are just a number (in 74 reviews)

More Pros and Cons

  1. "Ma Bell, it ain't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Good pay, good benefits, flexible schedule.

    Cons

    To be a "communications" company, there is a severe lack of communication between departments. Also, the higher ups do not seem to be able to lead the company in a positive direction.


  2. Helpful (1)

    "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Orlando, FL
    Former Employee - Manager in Orlando, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Did a great job of bringing a family atmosphere to the call center environment. Provided excellent health benefits and a very generous PTO allowance compared to other companies.

    Cons

    The communication of the state of the company is scary. Frontier sold off their business, closed off many sites due to their company not doing well from the Verizon acquisition. Many people in 2016 were laid off. So coming to work unsure if your site is going to be closed is unnerving.

    Advice to Management

    To the people that make the decision at the very top of the company. Be more smart in the way your handling the business. There is a lot of good people like the frontline agents and managers that do an awesome job. However they are low on confidence how long Frontier will be around. The CEO is taking Frontier downwards and not upwards.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Great benefits for staff and career development

    Cons

    Hours worked, should have more shift bids.

    Advice to Management

    More coaching to staff


  4. "Inside sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great pay and great benefits

    Cons

    None that are worth mentioning


  5. "Was a god place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Good management, benefits and people.

    Cons

    can not think of any


  6. "Changing times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Dallas, TX
    Current Employee - Central Office Technician in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    They allow a good deal of autonomy, and expect you to act like a responsible adult...... if you can do this, then you will have a good work experience ....... in not, then there will be stress

    Cons

    Management is still struggling to get a handle on the business


  7. "No surprises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    You know what to expect during every shift

    Cons

    The job becomes very redundant after a while

  8. "If you can handle rude people in person in a professional manner you will be fine on the phone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Service Associate in Charleston, WV
    Former Employee - Sales Service Associate in Charleston, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Benefits, Incentives , and lots of money to be made.

    Cons

    Relatively to management gets more commissioned income than non-related colleagues. Unfair advantage, but you are expected to make the same amount as the ones that do make their goals.

    Advice to Management

    Allow all to have the same opportunities as related employee to make better stress free work environment.


  9. "IHD Helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Great Places to work great leaders

    Cons

    I am in texas to hot can't golf

    Advice to Management

    Keep Pushing


  10. "Run..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Field Technician
    Current Employee - Special Services Field Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    I can pay the bills... This question is tough... Used to be a great company. That was Verizon. Frontier bought this area from VZ and its been a steep decline since.

    Cons

    Working for Frontier. Pay/benefits are actually going DOWN with every contract. This is the only employer Ive ever heard of that actually cuts pay/benefits the longer you stay with them.

    Advice to Management

    Dont fire 1000 of the best management employees arbitrarily with no justification as to who stays and who leaves, leaving front line employees with no leadership. Maybe think about not paying a former CEO who lost the company billions 65m/yr just to "serve" on a dysfunctional board of directors. Maybe think about putting that money in employees pockets so they can afford to live.


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