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Frontier Communications Reviews

Updated January 14, 2018
1,245 reviews

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2.6
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
319 Ratings

1,245 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Unstable company leads to declining employee satisfaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Fort Wayne, IN
    Current Employee - Engineering Manager in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Span of control is manageable.
    Benefits are fair, but costs increased abruptly after initial benefits information was provided.
    Opportunity to work on new broadband technologies.

    Cons

    Senior leadership is out of touch with what workers are going through.
    Limited capital means that nearly everything that is important gets put on hold.
    Elimination of bonus plan for manager level basically resulted in pay cut.

    Advice to Management

    Learn how to pick a course of action and stick with it. Constant changes of priorities based on which way the wind blows is no way to run a business.


  2. Helpful (3)

    "A company in over its head"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits
    Decent work/life balance
    Family atmosphere at local levels
    Decent upward mobility (to a point)

    Cons

    Company outlook not good
    Pay is below industry standard
    Management doesn't listen to the rank and file
    Cost-cutting measures hurt the company
    Risky acquisitions too much for company to handle
    Too many upper-level managers (VP)

    Advice to Management

    Frontier was a great company until the CT and CTF acquisitions. Fix aging DSL infrastructure or move more towards fiber before you take on more.

  3. "Manager of door to door sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Frontier Communications full-time

    Pros

    Loved the people and thankfully made a lot of money when new sites opened for internet.

    Cons

    Can’t think of any that come to mind

    Advice to Management

    All management above my level were very awesome and treated the whole company as family.


  4. "Call Center Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Very little. Rough transition from Verizon sale

    Cons

    Restraints on making additional comp


  5. Helpful (1)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee
    Current Employee - Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    In previous years the telecommunication company has been a stable and well compensated place of employment and industry for growth.

    Cons

    With the growth of industry competition, compensation and benefits have eroded and are becoming more unstable. There is still room for growth, but longevity unsure.


  6. "Frontier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Well established in the community and provides well paying jobs compared to other employers in our area. Many do not necessarily require a college degree.

    Cons

    Land line is a tough business and many competitors for the High Speed product. Many jobs require working nights, weekends and may have days off during the week.

    Advice to Management

    It is important to take care of existing customers as well as aggressively seeking new customers. Focus on improving high speed service and pricing to remain competitive.


  7. "QuickBooks Enterprise Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    I absolutely loved working here. It was by far my favorite job. Co-workers were friendly and the supervisors I had were great. Theres also a monthly bonus which suppliments the base pay greatly. When i was still working there they had a paid for performance bonus but I'm not sure if they still do that.

    Cons

    You will absolutely hate working here if you don't make friends or have the wrong supervisor. The customers are not that great and will cuss you out at times but the company will allow you to disconnect with the customer if it gets out of hand.

    Advice to Management

    Honestly I think everything is great with the company. From what I've heard the supervisor that everyone had a problem with is no longer there and I've never had an issue with management.

  8. Helpful (3)

    "Needs to care for employees more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Analyst, Senior/Product Owner in Everett, WA
    Current Employee - Tech Analyst, Senior/Product Owner in Everett, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 8 years)

    Pros

    The office is close to home keeping the commute way down and the start time is very flexible. Plenty of training opportunities available.

    Cons

    Stressful, number of hours expected being salary, benefits, salary no advancements or increased salary options available. Poorly managed company and too many processes within the same teams causing confusion on each project.

    Advice to Management

    Create one process to be used throughout the entire company, care more about your employees and listen to them because the benefits are poor and will not keep people.


  9. "Work and home life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Commission is a great if

    Cons

    No work to home balance

    Advice to Management

    Stop with the 3 months shift bids.. As well as pay rate in some departments get pay less and do the work of all department s


  10. "BusinessAccount Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Good Pay and Benefits
    Co-Workers are awesome
    Technicians are top notch.

    Cons

    Poor Training
    Do not want to give you earned PTO
    Business model based on new business instead of retaining current customers.
    Not competitive in the certain markets.
    Micro-management!

    Advice to Management

    Let the Account managers do their job. Only interfere with constructive criticism. Cut back on the micro-management. Never seen a business model that allowed yelling and cussing towards the sales reps. Lastly, spend the money for current technology and be competitive.


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