Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated April 17, 2019
1,420 reviews

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2.4
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
425 Ratings

Employee Reviews

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Pros
Cons
  • "No work life balance, hard to even take breaks" (in 39 reviews)

  • "As the title states, upper management is complete garbage" (in 87 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Hartford, CT
    Current Employee - Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very Challenging, yet rewarding work environment.

    Cons

    Because of the size of the organization, there are communication gaps, and some disconnected business groups that can create challenges/road blocks when trying to accomplish goals. Opportunity for better real time reporting, and IT infrastructure.

    Advice to Management

    Invest in technology to create better synergies with disconnected working groups, with better data to manage the day to day.


  2. Helpful (1)

    "Base pay should be higher for all you're asked to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in New Haven, CT
    Former Employee - Retention Representative in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Commission, peers, employee discount, diverse work environment and training are all very good.

    Cons

    Base pay/salary should be higher at the entry level. $12.50/hr to take 25+ calls per day from irate customers dealing with promos falling off (this should be a call for promotions department), billing screwups (this should be call for billing dept), techs contradicting reps when they visit a customer's house, etc on top of the normal customer service/retention duties. You're expedited to be play the calls where they land and help every single customer even when it's not in your job description. You're basically doing someone else's job and yours for $12.50/hr to start. It should be higher.

    Advice to Management

    Filter retention calls.

  3. Helpful (3)

    "Frontier is a mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Account Manager in Everett, WA
    Current Employee - Territory Account Manager in Everett, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Frontier has a large portfolio of solutions that can be sold. It is possible to do well and get paid for it.

    Cons

    Don't expect to receive any direction. There's almost no consistent communication in this communications company. There is a tremendous about of fear about the future of the company.

    Advice to Management

    Work to increase selling time by eliminating the paperwork. The operations team needs to be aligned with sales to ensure customers are supported.


  4. Helpful (5)

    "People are just numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Everett, WA
    Current Employee - Anonymous Employee in Everett, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Steady work and good benefits.

    Cons

    An employee who has had several strokes at work and was taken to the hospital by Emergency Medical was told by management that if it happened one more time, they would be terminated.

    Advice to Management

    New management is needed who understand that business is people and not spreadsheets.


  5. Helpful (2)

    "Intuit Quickbooks Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Deland, FL
    Former Employee - Technical Support Representative in Deland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great training, health insurance, PTO and overtime

    Cons

    Management favors their friends. If you aren't in the in crowd you won't move up. Taking time off to attend to family emergencies is very difficult.

    Advice to Management

    Promote people based on merit and achievements, not on popularity.


  6. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Analyst
    Current Employee - Client Service Analyst

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Good Company to work for.

    Cons

    Not enough bonuses given over the years


  7. "Great place"

    StarStarStarStarStar
    Current Employee - Engineering
    Current Employee - Engineering

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Pay / time off / benefits

    Cons

    Amount of work on a daily basis

  8. Helpful (2)

    "Frontier is Broken"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Account Manager in Medina, OH
    Current Employee - Territory Account Manager in Medina, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    The people I have met are great people.

    Cons

    Poor network, antiquated sales model, no corporate direction, mediocre product mix, no a good sales process...etc


  9. "Company is hurting"

    StarStarStarStarStar
    Former Employee - Territory Account Executive
    Former Employee - Territory Account Executive
    Doesn't Recommend
    No opinion of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    I enjoyed my time at Frontier, unfortunately the company is in bad shape and I don't think they will last much longer.

    Cons

    Struggling Company that will not survive.


  10. Helpful (1)

    "Good Benefits, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Hartford, CT
    Former Employee - Technician in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Good health benefits and compensations

    Cons

    Internal issues with upper management causes poor customer satisfaction and disgruntled employees.

    Advice to Management

    Take care of the people that service your customers first to improve customer satisfaction.