Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated May 4, 2017
173 reviews

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5.0
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
39 Ratings

173 Employee Reviews

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Pros
  • the pay and benefits were great but I was better off finishing school (in 57 reviews)

  • Good work environment, good benefits, good pay if you can sell (in 66 reviews)

Cons
  • Good work life balance for all employees (in 32 reviews)

  • Upper management is very disconnected to the actual work being done (in 69 reviews)

More Pros and Cons

  1. "Excellent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Deland, FL
    Former Employee - Anonymous Employee in Deland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Excellent benefits & fun, friendly atmosphere

    Cons

    Constantly changing teams due to schedule realignments


  2. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Technician in Columbus, OH
    Former Employee - Internet Technician in Columbus, OH

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great pay and great place to work

    Cons

    none at this time


  3. "Excellent work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Program Manager in Richardson, TX
    Current Employee - Senior Technical Program Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    Relaxed, friendly environment, minimal stress

    Cons

    not so competitive salary, vacations, or 401K

    Advice to Management

    Need to put some effort on T & D


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  5. "supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing and Sales Representative in Saint Louis, MO
    Current Employee - Billing and Sales Representative in Saint Louis, MO
    Recommends
    Approves of CEO

    I have been working at Frontier Communications (More than 3 years)

    Pros

    hourly salary money money money

    Cons

    hours hours hours hours hours

    Advice to Management

    awesome


  6. "Test Analyst Senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Test Analyst in Allen, TX
    Former Employee - Senior Software Test Analyst in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Good place to work for all employees

    Cons

    Good work life balance for all employees

    Advice to Management

    Please don't loose experienced employees


  7. "Frontier Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IHD Technician in Phoenix, AZ
    Current Employee - IHD Technician in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    Being able to assist customers in resolving internet and some technological issues with a 'First Call Resolution' mindset.

    Cons

    Inconsistent hours and locations for work. Not delivering when bonuses requirements have been met.

    Advice to Management

    Show more positive enforcement to techs that build rapport with customers.


  8. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Supervisor in De Land, FL
    Former Employee - Technical Supervisor in De Land, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, dynamic place to work

    Cons

    Sometimes there are long work hours.


  9. "I love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in De Land, FL
    Current Employee - Technical Support Representative in De Land, FL
    Recommends
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    The atmosphere is great, and there are always new things to learn. It is very fast paced which makes the time go by quickly.

    Cons

    There's so much to learn that you can't learn it all in a classroom. You learn mostly as you go on the floor which can be overwhelming in the moment.

    Advice to Management

    Keep up the great work! Please look into more opportunities for your SMEs as well.


  10. "Just Started"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Dallas, TX
    Current Employee - Senior Developer in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Culture is excellent and exhibited and practiced from all coworkers around. Benefits is good and cost reasonable, 401K match, enough PTO.

    Cons

    Company is trying to transform into better, bigger, but struggling with middle level executive team delayed response. Big re-organization happened in the last month.

    Advice to Management

    Employee Performance Management is very important to help big company improve creative, innovation and so on.


  11. "Great Place to work"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Senior Data Quality/QA Analyst in Norwalk, CT
    Former Employee - Senior Data Quality/QA Analyst in Norwalk, CT

    I worked at Frontier Communications (Less than a year)

    Pros

    fantastic work environment ; great team structure. enjoyed working here.

    Cons

    no cons. only pros. just that they should review their deadlines ; sometimes too short deadlines.


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