Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated January 30, 2019
1,402 reviews

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2.4
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
417 Ratings

1,402 Employee Reviews

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Pros
Cons
  • "Zero respect for a work life balance" (in 38 reviews)

  • "As the title states, upper management is complete garbage" (in 85 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Senior Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    Great people in a great company

    Cons

    Hated to leave the company

    Advice to Management

    Remember the agents are still people


  2. Helpful (2)

    "A sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Everett, WA
    Current Employee - Senior Software Engineer in Everett, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    There is lots to do.

    Cons

    * Poor management and direction.
    * Tons of waste, both financially, and in time spent on things that are not important.

  3. "Saving customers wanting to leave our company as well as to sale TV internet and phone packages to customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Marion, OH
    Current Employee - Sales Representative in Marion, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    The befits as well as the opportunity for finical advances

    Cons

    the company in Marion was closed and there isn't another frontier near where im located


  4. "Great Corporate Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time

    Pros

    Excellent compensation, typical corporate culture, friendly co-workers, standard work week with weekends off, good benefits if you choose to use them. Really isn’t a bad place to work.

    Cons

    The state of the company right now is not too great, and senior management doesn’t seem to be doing anything to turn it around. Improvements need to be made to our technologies so customers actually want to stay with us, or else Frontier may not even exist in a few years.

    Advice to Management

    Listen to your customers and invest in new communication technologies! Nobody wants internet download speeds of 5mbps when you can get 1000mbps from literally any other provider. Cut costs elsewhere in the company, such as eliminating bonuses.


  5. Helpful (1)

    "Lack of structure and processes...no one cares."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sst-1 in Hartford, CT
    Current Employee - Sst-1 in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Good pay and benefits....for now.

    Cons

    Too small to be a big company and too big to be a small company. This company is in over it's head. No one takes ownership or cares about about anything because there is no process or structure whatsoever. It's also next to impossible to get answers from management....though it's not their fault because the farther up the chain you go, the more BS you hear from the top. Each department seems to have it's own issues and an infectious "I don't care" attitude.

    Advice to Management

    A bad system will beat a good person every time and stop pushing loyal employees to the point where they no longer care.


  6. Helpful (1)

    "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications (More than 3 years)

    Pros

    In residential sales and service, you can make good commissions

    Cons

    Your job is always on the line, always scrutinized. And the way your calls are routed changes, but your performance standards don't. For example, you could be put in a collections queue and still be expected to maintain a level of sales as if you had sales queue.

    Advice to Management

    Stick to one thing at a time. Stop trying to screw the employee so you dont look bad on the stockholder call.


  7. Helpful (1)

    "Struggling With Turnaround Story"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Account Manager in New York, NY
    Current Employee - Territory Account Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Employees have great technical knowledge

    Cons

    Company struggling with debt and looking for short term fix

  8. Helpful (2)

    "RUN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician
    Current Employee - Network Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Pay well as long as under union

    Cons

    Horrible place to work for.


  9. Helpful (1)

    "Has such great potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time

    Pros

    The coworkers have been very nice and helpful. The pay is fantastic. No work on sundays which is great.

    Cons

    A Union environment, which can be good and bad.
    Frontier provides very little to go off of to retain it's customers, most of the day is spent arguing with people as to why their bill is/will go up. The systems are very slow and antiquated. Expected to "sell on value" to very angry people. Your job will suffer because technicians didn't show up and other customer service agents lied, which results in disconnects and less money for you. Starting shift hours can be pretty rough. The products you are expected to push in a majority of the territory are inadequate for the needs of most customers, but don't tell them that. In other markets, the product is slightly overpriced.

    Advice to Management

    Work on the approach to retaining customers, or improving your network. There is no other way to survive going forward.


  10. Helpful (1)

    "This position was very micromanaged."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Management Analyst in Irving, TX
    Former Employee - Workforce Management Analyst in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Great environment to work in.

    Cons

    No room to promote or bonus


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