Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated July 17, 2018
1,333 reviews

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2.6
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
371 Ratings

1,333 Employee Reviews

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Pros
Cons
  • "little work life balance, weekends and nights are usually logged in" (in 37 reviews)

  • "Company upper management was all about their bonuses" (in 79 reviews)

More Pros and Cons

  1. "Occupational therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Occupational Therapist in Boston, MA
    Former Employee - Occupational Therapist in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Frontier Communications part-time (More than a year)

    Pros

    autonomy
    good documentation system ,flexible hours

    Cons

    lack of business
    disorganized with schedules


  2. "Escalation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time

    Pros

    If you want to advance in the company, there are tons of opportunities.

    Cons

    Management positions are often given to people who come from outside of the company and no nothing of the inner workings of frontier.

    Advice to Management

    Start hiring people from within. Seriously, current employees respect those that rise from within the company.

  3. "#2 worst company to work for (USA Today)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Stamford, CT
    Former Employee - Senior Financial Analyst in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    There use to be a few pros

    Cons

    CFO is jumping ship before they hit an iceberg.. no bonus, no work life balance, and no support from managers.. the company is on the verge of bankruptcy.. layoffs are coming

    Advice to Management

    You took away the bonus and replaced it with nothing.. give something back like more time off or work from home..


  4. "Stuck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Allen, TX
    Former Employee - Senior Network Engineer in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    You will learn how to configure many devices as you learn the network. My co-workers were very helpful in understanding new technologies. The supervisors and directors were very knowledgeable .

    Cons

    There is no room for advancement within the company unless you move to Florida. The Sr. management team made most decisions without consulting the employees who performed the work everyday. there was a disconnect once you got beyond director level.

    Advice to Management

    You have talented engineers. Please give their ideas more consideration, it would save the company more money and help repair the nation wide brand hit the company took after the VZ acquisition.


  5. "Dwindling company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay, benefits, location, 401k, pension

    Cons

    On the verge of bankruptcy


  6. "Activation's specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Frontier Communications full-time

    Pros

    Great pay, great benifits, diverse

    Cons

    poor managment, company layoff, unstructured


  7. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    Great money, stable, area to move up

    Cons

    Fast pace, noisey, nothing else

    Advice to Management

    Keep up the good work

  8. "AMERICAS 3rd Worst Employer My True Story"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Fort Mohave, AZ
    Former Employee - Senior Customer Service Representative in Fort Mohave, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 8 years)

    Pros

    Ac in vans, Lots of work if you want the over time. Don't have to join the Union!

    Cons

    Poor Management still to this day. Tech's don't know Installation as well as they should as to no Training and off the street hires have way too much access to subs information, Bullying employees and supervisors

    Advice to Management

    Hire and Train people for a change would be a start.


  9. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Allen, TX
    Former Employee - Texas in Allen, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Previously a primarily rural Telecom company. It was a charming place to work. The customer base was mostly older country style people and were pleasant to deal with and very appreciative to get the assistance they needed. We were not scripted on the phone so the customer would get a personal experience and we were free to do what was needed to get them cared for.

    Cons

    HR is rude during hiring process for external on-boarding and for interviewing for internal positions. Company is draining itself from the inside due to it's current debt/stock situation. Outsourced vendor support is horrible. Internal support is overworked and understaffed. Opening a trouble ticket for dispatch now can negatively impact agent's pay so they don't want to dispatch even when it is necessary. Calls are now partially scripted. High percentage of customer callers are furious and deservedly so. Field support has also suffered severe quality down turn due to company cut backs. Out of pocket benefit costs to the employee have spiked upward to be almost unaffordable. Senior management exits are announced on a regular basis in the last 2 years.

    Advice to Management

    Ditch Dan McCarthy and moral will immediately improve. Reduce the use of vendors for customer service/support/dispatch. Offer the customer quality service instead of rate increases and indifference. Offer benefits to employees for out of pocket based on their salary so that low level employees can have the coverage they need and still be able to contribute to a 401k.


  10. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Good benefits Good pay good compensation

    Cons

    Bad hours terrible uniforms


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