Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated September 18, 2018
1,358 reviews

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2.5
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
386 Ratings

1,358 Employee Reviews

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Pros
Cons
  • "Zero respect for a work life balance" (in 38 reviews)

  • "Upper management decisions can make the above difficult to do" (in 81 reviews)

More Pros and Cons

  1. "Collections Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Agent
    Current Employee - Collections Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Get your own desk. Co workers are like your family.

    Cons

    Just about everything. Terrible management skills. Union caters to slackers and abusers.

    Advice to Management

    Get your crap together


  2. "My department focuses on fixing customer issues and reporting outages."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Technician in Everett, WA
    Current Employee - Telecommunications Technician in Everett, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    My co-workers are awesome and all want to do right by the customers.

    Cons

    Upper management decisions can make the above difficult to do.

    Advice to Management

    Listen to those who do the actual work - especially field techs and the departments that support them!

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    It was a great company. Many of the people here are very good people

    Cons

    Management overextended the company and the financials are poor. We never should have acquired the four States we acquired. It took too much money away from the rest of the company and it has put us in a situation where we have not kept up our network. We are not competitive.

    Advice to Management

    Build the network and stop paying dividends. If you don't you will simply continue to lose large quantities of customers.


  4. "csr"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    40 hours a week week, bonuses, decent pay.

    Cons

    Ehhhh everything else honestly. Crappy management

    Advice to Management

    Talked suck


  5. "Software Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A flexible place to work.

    Cons

    They still use really old systems.


  6. "Police state management practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Network Technician in Thousand Oaks, CA
    Current Employee - Fiber Network Technician in Thousand Oaks, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Great Pay, Great Benefits.

    Cons

    The local Thousand Oaks Management team treats employees like children.
    They run around hoping to catch you doing something wrong. (no cell phones out, no eating at your desk dumb things like that) but they do it all the time.. Major power trippers.. There are two supervisors here that enjoy disciplining employees.. If they read this, they know who they are..

    Advice to Management

    Treat us with respect. Stop trying to force us to fear you.. This is not the way to make us employees productive.. I give you guys that absolute minimum of whats required. If you treated us like adults I would easily give you more.


  7. "Great place to work with incredible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Tampa, FL
    Former Employee - Central Office Technician in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Great benefits, great pay, steady work flow

    Cons

    You are just a number. Your individual work performance goes unnoticed.

  8. "Territory Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    Some very creative minds developed a compensation plan which is unattainable, providing a large percentage of “free cash flow” for debt repayments. Don’t pay = cost reduction, good job.

    Cons

    Rules of engagement are purposely obtuse. Executive management divorced from reality. As a shareholder, I’m furious with the Board and when the first debt payment is missed, they should answer for their gross incompetence. It’s almost unfathomable that Frontier leadership could make so many poor decisions time and time again. Nothing nefarious implied here only the unbound, reckless egos or proactive indifference by those in charge. How many unrestricted, ”standard” shares have the Board and CXX’s purchased over the past 24 months?

    Advice to Management

    Why? It’s too late. As a silver lining, outstanding textbook fodder on how to lose 6 billion in market capitalization and the importance of due diligence when making a purchase


  9. "Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    There is nothing good about Frontier.

    Cons

    Forced to use PTO for everything including cancer treatments, doctor appointments, and weather. Zero flexibility. Never allowed to make up time. They laid off the call center and moved the work to other employees. No raises. Micromanaged to death! HR department is a joke. I reported being physically threatened 3 times before anything was done about it. Worst job of my life. Told you would be expected to work mandatory OT on the weekend then told Friday at 3 PM they don’t need you. Zero respect for a work life balance.

    Advice to Management

    Quit buying other companies and take care of the customers/employees you already have. Get a real HR department. This company is going downhill faster then Xerox.


  10. "Just say NO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Allen, TX
    Former Employee - Senior Engineer in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Good benefits, decent pay, good co-workers.

    Cons

    Horrible management, completely disorganized, antiquated technology. No respect for their employees or customers.

    Advice to Management

    Too much to list..


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