Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated November 10, 2018
1,366 reviews

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2.5
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
392 Ratings

1,366 Employee Reviews

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Pros
Cons
  • "Zero respect for a work life balance" (in 38 reviews)

  • "Upper management decisions can make the above difficult to do" (in 82 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Senior Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time

    Pros

    Great people in a great company

    Cons

    Hated to leave the company

    Advice to Management

    Remember the agents are still people


  2. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Research Triangle Park, NC
    Former Employee - Anonymous Employee in Research Triangle Park, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Great work/life balance for working parents

    Cons

    The company moved my department to another state

  3. "Dying industry with excellent pay and benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time

    Pros

    Great pay excellent benifits and vacation

    Cons

    Physically demanding and open to weather

    Advice to Management

    Put yourself in employees shoes daily


  4. Helpful (2)

    "Worst place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Disapproves of CEO

    I worked at Frontier Communications (More than a year)

    Pros

    You get a paycheck and jnsurance

    Cons

    Management changes constantly, so the direction changes regularly. They hire managers who know nothing about telecom, so they can't help you. Just a lot of babble about metrics. Management and staff alike are jumping ship.

    Advice to Management

    Learn your business, stop abusing your customers and the $ will follow.


  5. Helpful (3)

    "If you choose to work here, you're making a huge mistake."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales in Norwalk, CT
    Former Employee - Commercial Sales in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Free water in most offices, uncovered parking, HVAC system works most of the time.

    Cons

    Ivory tower "management," thinks an outside consulting firm is going to fix all of the massive problems company-wide. New "leadership" is all from Cable & Wireless, no appreciation or respect of existing and long-term employees. Unrealistic goals, no support from Sales Operations, Product portfolio is a joke compared to competition

    Advice to Management

    Doesn't matter, they don't listen to anything anyway. No exit survey ever sent. This company does NOT care about its employees at all. Nor what's left of its customers.


  6. Helpful (1)

    "Fiber Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Customer Support Analyst in Irving, TX
    Current Employee - Fiber Customer Support Analyst in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    great hours , great pay, holidays off ,

    Cons

    internal fighting between departments, cost we pay for service are morethanconsumers

    Advice to Management

    listen to your employees


  7. Helpful (3)

    "They don’t care about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    The Pay, benefits, and vacation

    Cons

    Micromanaged, hours, treat you like a number not a person, inability to fix customer issues causing us to be yelled at daily by customers

    Advice to Management

    Fix your ancient systems, listen to your customers

  8. Helpful (1)

    "Good benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    Great insurance and benefits!

    Cons

    They give you a red ink pen that says Frontier on it for your 5 year service anniversary. This should say how much this company appreciates its employees!


  9. Helpful (1)

    "Telecommunications"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pays well and good benefits

    Cons

    Micromanagement including HR harassment with high school mentality

    Advice to Management

    Knock it off


  10. Helpful (5)

    "Worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fiber Network Technician in Thousand Oaks, CA
    Former Employee - Fiber Network Technician in Thousand Oaks, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    The benefits and salary only.

    Cons

    Local management that doesn't know what they are doing. Over micro managing, worst attendance policy I have ever seen, Upper management that doesn't understand the pulse of the industry or the needs of their customers, the stock plan that has been reduced to nothing over the course of 2 years, local management that would violate national policy left and right and try to create local policy instead. Extremely low morale. total lack of communication between departments and other teams. Total lack of ethics within the sales force(only focusing on their commission and not the customer thus leading to several cases of slamming and unapproved services) Management that turns a blind eye to policy violations for their favorites. No room for job growth.

    Advice to Management

    Remove most of the local management. They have no clue what they are doing and they only thing they can do is run a report. Also understand that this is a fiber world. Every training we heard was talking about the copper product. This is the new world. people don't want copper any more, the want fiber. You are spending all your money on a product that is out of date. Oh and don't let local management stop the employee survey anymore. You need to get real feedback from your staff. Ensure that a survey actually gets out there to your staff because in the 2.5 years since the buy out the local management has blocked any feedback we have provided.


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