Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated April 20, 2018
1,299 reviews

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2.5
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
354 Ratings

1,299 Employee Reviews

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Pros
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  1. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Great people to mentor from

    Cons

    The industry is very competitive.

    Advice to Management

    Keep up the good work


  2. "Diverse environment and team from all over country"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time

    Pros

    Flexibility, friendly, diverse, all US work force

    Cons

    Growth, took on too much debt

    Advice to Management

    Get it together

  3. "Zero Accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Great Benefits, 401K, Prizes for top earning agents

    Cons

    Very noisy and unprofessional environment, agents who routinely screw up and cheat customers are not reprimanded, outdated systems

    Advice to Management

    Fire Dan immediately, update the billing systems


  4. Helpful (1)

    "Technical support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Allen, TX
    Former Employee - Anonymous Employee in Allen, TX

    I worked at Frontier Communications full-time

    Pros

    Great starter job for tech support

    Cons

    Need more opportunities to advance within the company


  5. Helpful (2)

    "“Frontier America's 3rd Worst Employer My True Story”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Journeyman Installations and Repair Tech in Bullhead City, AZ
    Former Employee - Journeyman Installations and Repair Tech in Bullhead City, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 8 years)

    Pros

    Overtime they got and head games to go with it too. One false input on time and you go with that time. AC in vans is the best thing in the desert.

    Cons

    Ego of other tech's and the lack of real leadership you'd think was bad enough till you have to deal with Human resource department of idiots. They believe everything they hear not what the tech has to say so you have to note every word on each visit. Then the stupidity of General managers that have never worked a real job since his paper route fired him.

    Advice to Management

    Get real for a change. Hire real tech's with knowledge of the craft. Oh darn I said a bad word calling for a craftsman. We are a dying breed that is not being replaced but marginalized.


  6. Helpful (2)

    "Avoid this group."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Techs and most employees truly do care. They are the glue that holds it together.

    Cons

    "All levels" of management supporting their own, personal agenda. No Collaboration or Symmetry between departments. Too many of the wrong people in management positions.

    Advice to Management

    Get it together. You are supposed to be a industry leader! Your employees are your greatest asset, serve them well.


  7. Helpful (2)

    "Lack of Leadership / Delegation of Authority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Good people, decent benefits, good work/life balance

    Cons

    bureaucratic decision making by only a handful of leaders, no strategy or direction, compensation is below average with bonuses not paid out for two years now, difficult to get anything done with smothering culture of control in place.

    Advice to Management

    New Management (Senior Leadership Team and CEO) desperately needed.

  8. "assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    the experience was good for me

    Cons

    i do not have any cons


  9. "Procard Administrator"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Procard Administrator in Rochester, NY
    Current Employee - Procard Administrator in Rochester, NY

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    They have great benefits.

    Cons

    Upgrade systems and work on people skills.


  10. Helpful (2)

    "Very limited network. Unhappy customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Able to sale network and equipment.

    Cons

    Management destroyed the compensation plan.
    Rules of engagement are constantly changing.
    No clear vision for the companies direction.

    Advice to Management

    Move over and let someone with the skillset to lead a company have your position.


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