Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated August 17, 2017
1,148 reviews

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1,148 Employee Reviews

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Pros
Cons
  • Good work life balance for all employees (in 31 reviews)

  • Upper management is very disconnected to the actual work being done (in 74 reviews)

More Pros and Cons

  1. Helpful (3)

    "Ma Bell, it ain't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Good pay, good benefits, flexible schedule.

    Cons

    To be a "communications" company, there is a severe lack of communication between departments. Also, the higher ups do not seem to be able to lead the company in a positive direction.


  2. Helpful (1)

    "Senior Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    I worked for a wonderful management team. I had the chance to use my skill set effectively and to actually make a difference.

    Cons

    Not all teams are so lucky to have good management. Overall business model is questionable at best.

    Advice to Management

    Don't bite off more than you can chew. Ignoring the enforcement of consistent standard operating practices caused major issues that will be difficult to recover from. The resulting layoffs has now cost the company many hundreds of years of useful experience.

  3. "Communications Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Technician in Lancaster, PA
    Current Employee - Communications Technician in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    Ability to work with each other without big brother watching every move you make

    Cons

    Pay, organizational skills, no room for advancement, next to no training

    Advice to Management

    Listen to the people who deal with the customer


  4. Helpful (3)

    "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Orlando, FL
    Former Employee - Manager in Orlando, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Did a great job of bringing a family atmosphere to the call center environment. Provided excellent health benefits and a very generous PTO allowance compared to other companies.

    Cons

    The communication of the state of the company is scary. Frontier sold off their business, closed off many sites due to their company not doing well from the Verizon acquisition. Many people in 2016 were laid off. So coming to work unsure if your site is going to be closed is unnerving.

    Advice to Management

    To the people that make the decision at the very top of the company. Be more smart in the way your handling the business. There is a lot of good people like the frontline agents and managers that do an awesome job. However they are low on confidence how long Frontier will be around. The CEO is taking Frontier downwards and not upwards.


  5. Helpful (2)

    "This job killed me inside."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IHD Technician in Rochester, NY
    Former Employee - IHD Technician in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Some co-workers and management shared the misery and actually tried to make it bearable. Not bad pay, but not nearly enough to handle the b.s. all day, every day.

    Cons

    Angry and rude customers, crap quality product that Frontier does not want to invest money into repairing. Scope of technical support too broad. Too many systems to use. Training is lacking. Any career advancement is given to favorites and they promote who they like instead who in qualified. Lots of empty promises. Attendance policy is horrible, especially for someone who needs accommodation for medical issues.

    Advice to Management

    Quit focusing on stats that are unobtainable. The issue isn't about how the customers are being treated when they call in, its about why they are calling to begin with.


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Great benefits for staff and career development

    Cons

    Hours worked, should have more shift bids.

    Advice to Management

    More coaching to staff


  7. "Inside sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Norwalk, CT
    Former Employee - Anonymous Employee in Norwalk, CT

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Great pay and great benefits

    Cons

    None that are worth mentioning

  8. "Was a god place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Good management, benefits and people.

    Cons

    can not think of any


  9. "Changing times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Dallas, TX
    Current Employee - Central Office Technician in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    They allow a good deal of autonomy, and expect you to act like a responsible adult...... if you can do this, then you will have a good work experience ....... in not, then there will be stress

    Cons

    Management is still struggling to get a handle on the business


  10. "No surprises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    You know what to expect during every shift

    Cons

    The job becomes very redundant after a while


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