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Frontier Communications Reviews

Updated January 14, 2018
1,245 reviews

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1,245 Employee Reviews

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  1. Helpful (2)

    "Progressively Getting Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Help Desk I in Allen, TX
    Current Employee - Internet Help Desk I in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Work From Home
    Chance to make extra money via commission.

    Cons

    Pay Based on Performance
    The Performance Requirements that quantify pay changed a few months ago to a system that does not reward the employee for doing their job well, but getting the customer off the phone quicker.
    Low pay rate compared to other Telecom companies for Technical Support
    Always being micromanaged.
    Encouraged to reach out to higher tiers for help, and coaches are often no where to be found and other resources often take over 20 minutes to reach. This is all happening while customer is on the line.
    Company does not care about you as a person. You are an object.
    Was promised advancement opportunities. It been over two years without a single chance being offered, and no one has been hired for almost half a full year.
    Positions have in fact been devolved and downgraded to working on the phones again both eliminating potential advancement opportunities
    Shifts are not static. Can work a totally different shift every 3 months. Shift not determined by seniority but Arbitrary statistic gathered. If asked about which stats are used will either get no answer or various different ones.

    Advice to Management

    Stop with the aggressive strategy.
    You will be losing some of the only non-outsourced workers you have if you do not stop.
    The job is simply not worth the stress for the pay that people are making.


  2. "Technical Support Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Deland, FL
    Former Employee - Tech Support Representative in Deland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Steady paycheck; relaxed dress code

    Cons

    Very rigid when it comes for getting time off; they were rather insensitive when I needed time off to attend my doctor's appointments at the VA. You would think that they had a so called Veteran's Committee that they would at least be somewhat understanding and supportive. That is farthest from the truth. Benefits were good before Sykes took over.

    Advice to Management

    Be more sensitive to people when they need time off for doctor's appointments. Their selection process in regards to promotions are laughable at best. They appoint the certain person who fits in their criteria instead of appointing the right person. The training is rather rushed and somewhat deceptive. They insist that you don't have to know accounting but when you get flooded with accounting related questions and you need help....it takes an act of Congress for at least an inkling of assistance.

  3. Helpful (1)

    "Not a smooth operation by any means"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Decent pay, good co-workers, lots of locations to choose from.

    Cons

    Management out of touch, employees take the hit for bad management decisions, (no bonus, no merit increases, benefits cost has gone through the roof, lay offs, etc.) lack of training budget, remote work is frowned upon by some management and embraced by others, a total mess! No compensation for working heavy off hours if you are salary, you get taken advantage of. Recent land line acquisitions has the company bleeding cash!


  4. "Frontier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    Good pay and benefits. We are awarded an adequate amount of PTO.

    Cons

    There really are not any cons.


  5. Helpful (1)

    "Too much, too fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Frontier is a good regional ISP. At the local level, they typically care about their employees. Decent room for upward mobility, if you're willing to put in the work.

    Cons

    Attempted to grow too much, too fast. Going against key corporate values (offshoring support) led to customer dissatisfaction and turnover. Too much management for such a "small" company. There's a VP for everything.

    Advice to Management

    Listen to your frontline and first-level management. They have the pulse of your customers and see firsthand what is going wrong. Stop blaming said employees for problems that poor management decisions caused. Pay better. You get what you give.


  6. Helpful (1)

    "Sinking ship?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech 1- Central Office in Palm Springs, CA
    Current Employee - Tech 1- Central Office in Palm Springs, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Great Union pay and benefits.

    Cons

    Frontier had no business buying the Verizon properties. We took more than a few steps backwards since April 1, 2016.

    Advice to Management

    Replace all of the executive management team with former VZ execs.


  7. Helpful (1)

    "Watch out.... you could be next..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst Senior
    Former Employee - Systems Analyst Senior
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 8 years)

    Pros

    Some great people and talent doing the work. OK benefits though getting more expensive.

    Cons

    Sinking ship. To little to late. Layoffs, eliminating positions of senior staff. Management heavy. No direction.

    Advice to Management

    Why eliminate dedicated key senior personnel that can support your new key initiatives that you profess will right the business. Not sure how that helps your bottom line.

  8. Helpful (1)

    "Benefits are amazing but horrible environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative
    Former Employee - Residential Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time

    Pros

    I stayed for the health insurance rates.

    Cons

    Company is going down hill and fast. Upper management is trying to keep the company going but they are nickel and diming customers. I was expected to "help" the customer. Sometimes taking me up to 3 hours to fix an acct due to the constant failing systems. Then try to make a sale when half the customers don't even want to be clients and are angry. Extremely stressful. Not easy to change departments.

    Advice to Management

    Find better deals for existing customers and fix the internal system issues so call handle time can actually be obtainable.


  9. Helpful (1)

    "Awful management. No interest in employee training or retention. Poor products."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Rochester, NY
    Former Employee - Director in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Decent pay, good time off (but that kept getting reduced). Great co-workers. Tough so say much more that is good.

    Cons

    Focus on short term revenue rather than long term improvement. Company is failing. Upper management gets huge bonuses no matter the performance of the company.

    Advice to Management

    Customers want better, faster, and more reliable service. The cables companies are beating you with better infrastructure and smarter investments in employees and technology.


  10. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Cohesiveness of the employees regardless of morale or direction of company.

    Cons

    Went too big too fast without the tools and resources let alone funding to ensure success. No stability at any level.


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