Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated May 26, 2017
1,089 reviews

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1,089 Employee Reviews

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Pros
  • the pay and benefits were great but I was better off finishing school (in 57 reviews)

  • Good work environment, good benefits, good pay if you can sell (in 66 reviews)

Cons
  • Good work life balance for all employees (in 32 reviews)

  • Upper management is very disconnected to the actual work being done (in 69 reviews)

More Pros and Cons

  1. "CONSUMER SALES"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Saint Louis, MO
    Current Employee - Sales in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Great benefits and work office.

    Cons

    The office is kind of far for commute.

    Advice to Management

    keep the employees engaged when there is change.


  2. Helpful (1)

    "Absolutely horrible company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSSYS IT Administration I in Rochester, NY
    Former Employee - BSSYS IT Administration I in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    The only pro I can think of is, if you're looking for a job you can coast at by doing the bare minimum this might work.

    Cons

    Oh where to start. Senior management is clueless and will throw entire departments under the bus for a bonus. They do not care about your health, your family, your children, or job satisfaction. They claim 100% US based workforce by hiring tens of thousands of offshore "contractors" who don't count as employees. They treat their employees like garbage, pay them like garbage.
    The HR department is a complete joke. If you complain about unfair treatment by a boss, they actually have the boss interview you in the hr complaint against them.
    They actually break FCC laws, steal bandwidth from customers for corporate use, and swindle customers constantly. Their systems constantly break, they don't repair broken customer systems in a timely manner (I've had family members go 3 months with broken TV Internet and Phone, and they continued to bill them despite never sending a technician out to fix).
    Seriously I don't know how this company is still in business.

    Advice to Management

    Advice to new CEO Dan McCarthy - You have some seriously poor VPs in place. You really need a top down purge of upper management if you ever want to change the direction of the company.


  3. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (More than 8 years)

    Pros

    Good Place to work. Exposure to many new emerging technologies

    Cons

    Staffing Levels are not sufficient

    Advice to Management

    Hire More People


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  5. "Excellent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Deland, FL
    Former Employee - Anonymous Employee in Deland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Excellent benefits & fun, friendly atmosphere

    Cons

    Constantly changing teams due to schedule realignments


  6. Helpful (1)

    "Not so much anymore...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Allen, TX
    Current Employee - Systems Engineer in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Chain of command, benefits, co-workers

    Cons

    Senior Leadership Team, Work Environment, honesty, transparency

    Advice to Management

    Listen to the people doing the work


  7. "Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    Technology is up to date. The team I work with is great

    Cons

    We need to continue improving and developing new products so as not to be left behind

    Advice to Management

    Communicate more vertically and horizontally


  8. "Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Hillsboro, OR
    Current Employee - Dispatcher in Hillsboro, OR

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Great work environment. Great people.

    Cons

    Upper management's vision is not the best based on where the company is going.


  9. "Horrible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 8 years)

    Pros

    The 2 pros wroking at Frontier is the the pay and the benefits for the employees that transitioned from Verizon, and our union! I can't speak for the employees hired after the transition. Thanks Verizon!

    Cons

    The many cons, work stress, lack of communication, company moral. No work life balance, if you have children don't expect this company to care! The Ceo blaming employees for loss of revenue!

    Advice to Management

    Take care of your front line employees! Make coming into work exciting and not dreadful.


  10. Helpful (3)

    "Communications Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Union, decent pay, mostly competent support

    Cons

    Hugely micro managed, they treat their first line management like crap, so it is filtering down to the first line managers treating us like crap.

    Advice to Management

    Figure out if you want to be primarily a rural carrier, or if you want to compete in large urban markets. You can't do both on a limited budget


  11. Helpful (2)

    "600,000 customer lost in one year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    The people. Decent health care plan and benefits.

    Cons

    Very little focus on the customer and their experience which is a big reason for the lost customers. Employees frustrated working with outdated systems and information has to be entered and re-entered into different system a multiple of times allowing for errors. Outdated products not relevant to today's market. No training on technology or on the systems. Frontier does not understand fiber neither do they understand the Texas, California and Florida markets they purchased.

    Advice to Management

    Value and focus on your customers and your employees.


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