Frontier Communications Reviews | Glassdoor

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Frontier Communications Reviews

Updated January 14, 2018
1,245 reviews

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1,245 Employee Reviews

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  1. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Support Technician in Allen, TX
    Former Employee - Online Support Technician in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    Good Pay, Benefits, Friendly co-workers

    Cons

    Micromanaging, management communication issues, interdepartmental communication issues, too much focus on sales in a support role

    Advice to Management

    Don't have coaches writing policies - leave that to HR, listen to your employees, respect the work force, stop with the secrets and be open about what's going on in the business, don't audit agents for things that happened 6 months back


  2. Helpful (1)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Fort Wayne, IN
    Former Employee - Collections Specialist in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Great pay, benefits, hours and schedules, friendly employee's

    Cons

    Management plays favorites, clerkish if on management in the dept. doesn't care for you the rest follows. push unrealistic goals in call center

    Advice to Management

    Listen to your employee's, don't let your employee's quit because of bullying and harassment. pay more attention to your employee's demeanor and not just numbers and turn a blind eye to what is going on in certain dept.
    Make better business decisions so we don't lose all our stock

  3. "Manager Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - Network Engineering in Allen, TX
    Former Employee - Manager - Network Engineering in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    The individual people who make up the company, front line folks up to manager are great contributors to the business who have a concern for the customer.

    Cons

    Lack of information or communication is never disseminated down to people who work, lack of vision, Directors and above do not have the fundamental business concept on how business should be run. Think hard and twice about working for Frontier, it will be great at first, then reality will set in.

    Advice to Management

    Your best employees keep leaving the company as mid-management, Director up to Sr VP, do not understand as to why. It’s my way, verse listening or asking for input, that is demonstrated in their lack of leadership qualities.


  4. Helpful (1)

    "Billing Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Frontier Communications full-time

    Pros

    Flexible work schedules, good pay

    Cons

    limited training, poor internal communication

    Advice to Management

    Reconcile internal conflicts on the direction of the company and get everyone on the same page.


  5. Helpful (3)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Greencastle, IN
    Current Employee - Maintenance Technician in Greencastle, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    good money and benefits.

    Cons

    Gone away from personal customer care to corporate dollars

    Advice to Management

    Why do we not take pride in our work place anymore?


  6. "PM"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Benefits and vacation accrual

    Cons

    Company became to big and employee contributions were unrecognized


  7. "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time

    Pros

    The local teams are great. But, the people in charge of managing the back office process from a distance seem to not care about their co-workers or our customers. I have come to the conclusion this is a top down problem.

    Cons

    The transition has left a lot to be desired. The systems and processes make it extremely difficult to be successful.

    Advice to Management

    If you want your sales teams to be successful. Set them up for success. There's no one blocking and tackling; your quarterbacks are being sacked from every direction.

  8. Helpful (1)

    "Run Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Provo, UT
    Former Employee - Technical Support in Provo, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    You get a paycheck.

    Cons

    Insurance they offer is complete garbage. Shift bids make it impossible for parents to balance work and Home. It completely messes up your family’s routine and leaves your kids hung out to dry. Don’t ever get sick! Their attendance policy is beyond ridiculous. Even for those of us who are responsible, hardworking adults you are again penalized for being a human being and not a robot.

    Advice to Management

    Insurance you offer is insulting. Shift bids create chaos and encourage you to leave and find a stable shift elsewhere. Your attendance policy is made for robots, not human beings with immune systems and children.


  9. "Feild Service Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    It is fun and professional

    Cons

    It is cold and hot sometimes


  10. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    Great benefits, certifications and vendor training encouraged

    Cons

    upper mgmt can be somewhat laid back


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