Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated January 23, 2018
1,246 reviews

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  1. "Feild Service Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time

    Pros

    It is fun and professional

    Cons

    It is cold and hot sometimes


  2. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    Great benefits, certifications and vendor training encouraged

    Cons

    upper mgmt can be somewhat laid back

  3. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    You get 4 weeks of paid time off you can use anytime during the year. If you hit your metrics, you get an hourly pay for performance bonus.

    Cons

    Constant process changes with little to no advanced notice. Sales and revenue matter more than anything else.

    Advice to Management

    Put your customers and employees first. Don't just focus on sales and revenue.


  4. "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Offline Representative in Myrtle Beach, SC
    Former Employee - Offline Representative in Myrtle Beach, SC
    Doesn't Recommend

    I worked at Frontier Communications full-time (More than a year)

    Pros

    People I worked with, Office Manager

    Cons

    No room for advancement; Lack of communication between management and employees; Low pay

    Advice to Management

    Stop treating employees like children, create clear progression path


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Customer Service in Powell, TN
    Current Employee - Universal Customer Service in Powell, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    Get to Work Form home

    Cons

    no room for Advancement, Management does not work together. NO clear path for the business


  6. Helpful (2)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    Higher pay and good benefits

    Cons

    Too much mid level management. Always laying people off and very unstable.


  7. Helpful (2)

    "I used to be thankful but now I’m scared"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    In 2015 I would have a lot to add here but since the company has taken a nose dive I can only think of employee discounts and they do have health insurance even though it’s expensive

    Cons

    I was so happy 2 years ago when I started at this company. I was making good money, had great benefits and liked my boss. Now since the last acquisition and going further into debt the company has completely changed. There are no more bonuses or yearly merit increases. Health insurance is too expensive and they are laying people off constantly. Everyone is scared to lose their jobs and we all know it’s coming. A union job might be safe but any management employees will be gone before 2020 and we know it. They are even taking away free coffee and employee engagement activities to save money. They don’t care about us. When the money is gone they show their true colors.

    Advice to Management

    I don’t think their is anything they can do. The company is too far gone. They will go bankrupt in a couple of years and be bought up by someone else. But for the employees who have stayed, we deserve better. If only for a couple of years you can treat us with respect and Be honest about what’s going to happen to us.

  8. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Los Angeles, CA
    Current Employee - Sales in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (Less than a year)

    Pros

    good pay local to home

    Cons

    installations take a long time

    Advice to Management

    review the order process and mechanization process


  9. Helpful (1)

    "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Frontier Communications full-time

    Pros

    Great people to work with.

    Cons

    Decisions made without much thought.

    Advice to Management

    Focus on fixing the Call Center quality.


  10. Helpful (5)

    "Disappointed"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Pay for education expenses to improve my skills in the marketplace. This is a nice benefit regarding the shaky situation we face as a company.

    Cons

    Upper level leadership doesn't seem to have it together at all. Currently we face a unimproving situation and there is no communication from the top down any more

    Advice to Management

    Trust the frontline reps more than you have to help you navigate the course rather than archaic strategies that should have been replaced by all corporations by now. It's 2017, update already.


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