Frontier Communications Reviews | Glassdoor

Frontier Communications Reviews

Updated May 24, 2017
1,088 reviews

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1,088 Employee Reviews

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Pros
  • the pay and benefits were great but I was better off finishing school (in 57 reviews)

  • Good work environment, good benefits, good pay if you can sell (in 66 reviews)

Cons
  • Good work life balance for all employees (in 32 reviews)

  • Upper management is very disconnected to the actual work being done (in 69 reviews)

More Pros and Cons

  1. Helpful (6)

    "Poor service good people inept leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Analyst in Allen, TX
    Former Employee - Senior Operations Analyst in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 5 years)

    Pros

    The people that work there are awsome. Good training very lax attendance policy for a call center. You can come and go as you please.

    Cons

    Low pay for existing Frontier employees, middle management is great if not a bit inexperienced they get what they pay for. Some cronyism so kiss butt right away. Medical insurance is poor but better before the Verizon sale. There will be pay cuts or layoffs in April after all X-Verizon people are off the Verizon payroll.

    Advice to Management

    Follow your own rules and treat all people the same. You're management not friends.


  2. Helpful (2)

    "Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Frontier used to be an exceptional company to work for when it was Rochester Telephone. Now I cannot give you one Pro

    Cons

    Everything. The lack of communication(go figure) is unreal. Your manager is most likely to be in a whole other state and not even familiar with the department it's overseeing. Need I go on!!

    Advice to Management

    Listen to your employees!! Respectfully communication is everything.Show them they are valued.


  3. Helpful (1)

    "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in San Angelo, TX
    Former Employee - Collections Representative in San Angelo, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Frontier does offer/have good benefits

    Cons

    The objectives are not reasonable and makes it difficult to provide good customer service.

    Advice to Management

    Need to make a more accurate assessment of the needs of our customers and allow the representatives more leeway in assisting customers.


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  5. "Big Mistake Working for Frontier Should be a 0 star (especially in Provo and Lindon)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Provo, UT
    Former Employee - Associate in Provo, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time

    Pros

    Pros?????? Insurance, PTO, CoWorkers (I could of gotten better elsewhere for all of these)

    Cons

    EVERYTHING- Unhappy customers, broken promises (x5), lies to hired people telling them there is upward mobility. They couldn't make things work smoothly if they wanted to. RESTRICTIONS RESTRICTIONS RESTRICTIONS. Management needs completely overhauled.

    Advice to Management

    UPPER management should find new people to take over in locations. Don't break promises to employees keep doing it to so many and you won't have employees in that area.


  6. "frontier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seniorn Sales Consultant in Saint Louis, MO
    Current Employee - Seniorn Sales Consultant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    good pay for now, commission structures are changing

    Cons

    poor work environment, poor senior management, poor systems, poor communication, poor implementation poor customer follow through

    Advice to Management

    care for your customers and employees


  7. Helpful (1)

    "Blame game."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll in Rochester, NY
    Former Employee - Payroll in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications (More than 10 years)

    Pros

    Union employees are protected for the most part from (mis)Management.

    Cons

    Frontier has a earned reputation of playing the blame game. If and when anything goes wrong the first course of business is to lay blame, cover it up or fire someone, don't fix the problem. Upper management rules by fear alone and not respect. Anyone is a position of leadership is waiting for the hammer to fall. Second rate service and second rate product. Not anywhere near speeds advertised for internet and all issues are band-aided not healed.

    Advice to Management

    Fire Cecilia McKinney and other managers who rule by bullying and blaming everyone else for their incompetence. HR is useless. This company is a joke, do not accept the offer...run! Unless you are union then take the job because the bullies are intimidated by the unions.


  8. Helpful (2)

    "Great startup job for a new employee to put on resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Assigner in Sherburne, NY
    Current Employee - Facilities Assigner in Sherburne, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    good salary, experience and training

    Cons

    treated like we are in high school

    Advice to Management

    respect earns respect


  9. Helpful (2)

    "Horribly bad management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in Hartford, CT
    Current Employee - Network Technician in Hartford, CT
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    It used to be a good company to work for. After they started acquiring other states it was clear to everyone that they bit off more than they can chew

    Cons

    Frontier no longer has the resources to manage such a large communications company. They don't even have enough money to buy the copper cabling and fiber optic cable going to keep the communications plant running smoothly

    Advice to Management

    You have milked this company dry. Get new management that actually knows how to run a communication company.


  10. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Network Field Technician in Rancho Cucamonga, CA
    Current Employee - Fiber Network Field Technician in Rancho Cucamonga, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Great pay good place to work

    Cons

    No, None at this time


  11. Helpful (1)

    "Terrible place stay far away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fiber Tech Support in Henrietta, NY
    Former Employee - Fiber Tech Support in Henrietta, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    The time off you get 4 weeks of pto after being there 6 months

    Cons

    To few management that know what they're doing and they get rid of the ones that are good at their job. They pitched it as a tech support job in reality you could be the most useless person in tech support all they care about is sales. Can't trust 90 percent of the supervisors they look to fire anyone. Always telling you one thing and doing another

    Advice to Management

    Get back to top company roots get back to what matters help the customer first and careless about offering


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