Frontier Communications Reviews in Rochester, NY | Glassdoor

Frontier Communications Rochester Reviews

Updated April 15, 2017
79 reviews

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Rochester, NY Area

2.6
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
13 Ratings

79 Employee Reviews

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Pros
  • the pay and benefits were great but I was better off finishing school (in 57 reviews)

  • Good work environment, good benefits, good pay if you can sell (in 66 reviews)

Cons
  • Good work life balance for all employees (in 32 reviews)

  • Upper management is very disconnected to the actual work being done (in 69 reviews)

More Pros and Cons

  1. "IHD Tech 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IHD Tech I in Rochester, NY
    Former Employee - IHD Tech I in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Decent Benefits, Easy work, Decent pay

    Cons

    Little upward movement, High pressure to sell

    Advice to Management

    Don't force technicians to sell


  2. Helpful (1)

    "Absolutely horrible company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSSYS IT Administration I in Rochester, NY
    Former Employee - BSSYS IT Administration I in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    The only pro I can think of is, if you're looking for a job you can coast at by doing the bare minimum this might work.

    Cons

    Oh where to start. Senior management is clueless and will throw entire departments under the bus for a bonus. They do not care about your health, your family, your children, or job satisfaction. They claim 100% US based workforce by hiring tens of thousands of offshore "contractors" who don't count as employees. They treat their employees like garbage, pay them like garbage.
    The HR department is a complete joke. If you complain about unfair treatment by a boss, they actually have the boss interview you in the hr complaint against them.
    They actually break FCC laws, steal bandwidth from customers for corporate use, and swindle customers constantly. Their systems constantly break, they don't repair broken customer systems in a timely manner (I've had family members go 3 months with broken TV Internet and Phone, and they continued to bill them despite never sending a technician out to fix).
    Seriously I don't know how this company is still in business.

    Advice to Management

    Advice to new CEO Dan McCarthy - You have some seriously poor VPs in place. You really need a top down purge of upper management if you ever want to change the direction of the company.


  3. Helpful (2)

    "Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Frontier used to be an exceptional company to work for when it was Rochester Telephone. Now I cannot give you one Pro

    Cons

    Everything. The lack of communication(go figure) is unreal. Your manager is most likely to be in a whole other state and not even familiar with the department it's overseeing. Need I go on!!

    Advice to Management

    Listen to your employees!! Respectfully communication is everything.Show them they are valued.


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  5. Helpful (1)

    "Blame game."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll in Rochester, NY
    Former Employee - Payroll in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications (More than 10 years)

    Pros

    Union employees are protected for the most part from (mis)Management.

    Cons

    Frontier has a earned reputation of playing the blame game. If and when anything goes wrong the first course of business is to lay blame, cover it up or fire someone, don't fix the problem. Upper management rules by fear alone and not respect. Anyone is a position of leadership is waiting for the hammer to fall. Second rate service and second rate product. Not anywhere near speeds advertised for internet and all issues are band-aided not healed.

    Advice to Management

    Fire Cecilia McKinney and other managers who rule by bullying and blaming everyone else for their incompetence. HR is useless. This company is a joke, do not accept the offer...run! Unless you are union then take the job because the bullies are intimidated by the unions.


  6. Helpful (1)

    "Terrible place stay far away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fiber Tech Support in Henrietta, NY
    Former Employee - Fiber Tech Support in Henrietta, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    The time off you get 4 weeks of pto after being there 6 months

    Cons

    To few management that know what they're doing and they get rid of the ones that are good at their job. They pitched it as a tech support job in reality you could be the most useless person in tech support all they care about is sales. Can't trust 90 percent of the supervisors they look to fire anyone. Always telling you one thing and doing another

    Advice to Management

    Get back to top company roots get back to what matters help the customer first and careless about offering


  7. Helpful (2)

    "My Prespective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Rochester, NY
    Former Employee - Regional Sales Manager in Rochester, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I worked from an office in New York State. The general work environment was decent, with local management, and senior management being generally approving, and helpful in helping one succeed. The pay was fair, and the benefits good..

    Cons

    Most managers had far too many people reporting to them. One local manager had about 80. The management style is a bit old-school. Strong focus on bringing in new revenue (of course), but the quality of products and service are severely lacking, which causes customer frustration and customer churn, which makes actual revenue growth challenging. Lastly, the company has a serious debt issue, which could be problemeti and suggest continued cost-cutting measures, i.e, workforce reduction.

    Advice to Management

    Reduce management's span of control where possible. Focus not only bringing leading edge products to marke, but ensure the products can be properly supported.


  8. "Frontier Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Specialist in Nunda, NY
    Current Employee - Project Specialist in Nunda, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Frontier Communications (More than 10 years)

    Pros

    Great teamwork and collaboration, family like atmosphere.

    Cons

    Salaries can be on the low side of the spectrum


  9. Helpful (2)

    "good company hurtling downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Henrietta, NY
    Current Employee - Technical Support Representative in Henrietta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than 3 years)

    Pros

    working from home is a very nice thing to be able to have especially in these harsh winters

    Cons

    everything else essentially, bad scheduling, sups only care about sales, used to be enjoyable to work here; now its a hassle

    Advice to Management

    ease up on the sales, and work with your techs on customer satisfaction first


  10. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications (Less than a year)

    Pros

    Fast paced, never boring, lots of customers

    Cons

    Not a lot of supervisory help

    Advice to Management

    Provide more floor walkers


  11. "Good place to work."

    Star Star Star Star Star
    Former Employee - Internet Help Desk III in Henrietta, NY
    Former Employee - Internet Help Desk III in Henrietta, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    money was good if you were willing to work a little harder for sales and PFP

    Cons

    hours changed every 3 months


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