Frontier Communications Supervisor Reviews | Glassdoor

Frontier Communications Supervisor Reviews

Updated August 3, 2017
44 reviews

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Supervisor

2.3
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
21 Ratings

Employee Reviews

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Pros
Cons
  • Good work life balance for all employees (in 34 reviews)

  • As far as upper management is concerned you are just a number (in 75 reviews)

More Pros and Cons

  1. Helpful (3)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Wayne, IN
    Former Employee - Supervisor in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Experienced professionals at lower management levels

    Cons

    Not sure the company will survive the current situation.

    Advice to Management

    Review current strategy for moving off the (public switched telephone network).


  2. Helpful (6)

    "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Bridgeport, CT
    Former Employee - Operations Supervisor in Bridgeport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications (Less than a year)

    Pros

    Some flexibility to perform the job to satisfy customer needs.

    Cons

    Upper management clueless. No plan. CEO blames all problems on lower level management.

    Advice to Management

    Stop buying up landline territories that you can't afford.

  3. Helpful (3)

    "Poor company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Supervisor in Bullhead City, AZ
    Former Employee - Technical Supervisor in Bullhead City, AZ
    Doesn't Recommend
    Disapproves of CEO

    I worked at Frontier Communications full-time

    Pros

    None to think of, this place worked you to death, 24 by 7 with no regards for family life

    Cons

    Upper management does have the company values and the customer suffers greatly. Ever night calls, outages. They laid off the experienced managers to keep there friends

    Advice to Management

    Hire technical professionals, stop hiring friends and non technical managers. Review the division managers and clean house.


  4. Helpful (1)

    "Escalation Support Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Escaltion Support Supervisor in Allen, TX
    Former Employee - Escaltion Support Supervisor in Allen, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    There we opened 24 hours

    Cons

    Frontier did not offer pay raises nor did they have much job opportunities The job was mostly sales which was not revealed in the interview - so in the future please advise your new hires

    Advice to Management

    Learn to work with your workers/employees let them know they do matter


  5. Helpful (6)

    "Great job, poor communication between organizations and upper management and front line employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 5 years)

    Pros

    Decent pay, good benefits, relatively laid back.

    Cons

    Always expected to do more with less. Communication between upper management and front line does not exist. Upper management builds processes they know nothing about without asking for input from those that actually have to use the process or system they decide to put in place. Upper management also makes promises they cannot keep and then expect those who have to deal with the customer but does not communicate that the employees that have to deal with the customer.

    Advice to Management

    Upper Management needs to involve those that actually do the work on the front line and deal with the customers when they build processes or put systems in place before they actually enact them. Respect those that help make you successful on a daily basis and let them help you create better more efficient processes and systems because they are the ones that use them each and every day.


  6. Helpful (4)

    "Responsible for attending to statistics, discipline, attendance, and training of a team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Sun Prairie, WI
    Current Employee - Supervisor in Sun Prairie, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    A really great atmosphere with wonderful benefits.

    Cons

    Terrible communication throughout the company.

    Advice to Management

    Frontier has a bad habit of letting people go unexpectedly.


  7. Helpful (3)

    "Iceberg, right ahead!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Coworkers
    Decent pay and benefits at entry level
    Very active in communities
    Supportive of Veterans (used to be at least)

    Cons

    Totally inept upper management. Barely scraped by the Connecticut merger and took on 3 huge Verizon states (FL/CA/TX). Former and current CEOs made ballpark of $30M (combined) in last 2 years. While leading the company to ruin. They should be investigated, because either they're crooked, or just that moronic.

    But that's ok, we'll all forego OUR bonuses because you screwed up.

    Why spend BILLIONS on new territory when the infrastructure you have is in such poor condition?

    Legacy employees get a slap in face by whiny new former Verizon employees. Most are only employed because it was a union gig. They move over and only ask about money and promotions. Be happy you have a job.

    Total mismanagement of money. Spend much more than should on goods/services from PREFERRED vendors rather than most economical choice. Collusion, anyone?

    It's such a shame because there are so many that give so much of themselves, but management doesn't care or listen.

    Company might not go belly up, but they'll likely be shipping every job they can overseas, soon.

    Advice to Management

    Why bother? If they'd listened before, this wouldn't be happening.

  8. Helpful (2)

    "Switching Services MAnager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Switching Maintenance Supervisor
    Former Employee - Switching Maintenance Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 10 years)

    Pros

    Ability to lead my team in a way that worked best with the talent I was able to asemble

    Cons

    Zero vision and support in the upper level of management! Always behind the curve of technology. Support programs are 15 years behind current technology and record keeping is a total mess

    Advice to Management

    Let the dust settle with current customer base and try to improve support programs


  9. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    Excellent people, excellent support team. Excellent company to work with. Would return in a heartbeat if asked.

    Cons

    Only con is being laid off after a short time.

    Advice to Management

    Would be nice if ratings were more of a factor when deciding who is to be laid off.


  10. Helpful (3)

    "The absolute worst company ive ever worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    The benefits we carried over in the Verizon west merger

    Cons

    Company is comfortable with not showing up for installs and repairs... antiquated systems which allow mismatched promotions to be put on customers accounts which they're promised but will never see... no order confirmation sent to customers...
    It is not uncommon to have customers missed multiple times for installs...
    We sell dsl which often isnt available wasting customers time
    No interest department cooperation or sense of urgency
    Too many offline non customer facing representatives who could care less because they don't deal with customers....

    Advice to Management

    A complete overhaul... top to bottom of processes
    Listen to your employees...they're not whining
    They care

    Understand you're no longer the rural carrier and compete before it's too late