FilterMountain View, CA
I have been working at Frost & Sullivan full-time (More than 5 years)
Once you have established relationships with key people, it is an easy work culture. The company is the right size (to me); not too big and not too small. The quality of deliverables and brand recognition have improved over the past few years. Once you have established your creds, you are given a great deal of freedom. Great place for a work/life balance.
Compensation is below market outside of San Antonio, TX. Very little upside career opportunities. The companies retained earnings flow to the partners and are not directed into improved infrastructure or methods to encourage employee retention.
Advice to Management
They need to better understand and focus on their core competencies. The company needs to avoid attempting to be something that they are not.
They also need to promote the individual brands of their analysts and consultants. Not doing so only encourages harmful turnover.
I have been working at Frost & Sullivan full-time (More than a year)
Cheap, low cost and you get what you pay for and they cannot execute, their long term strategy changes every six months and the Chairman ssaid in 2010 that Frost will give clients what they need, not what they want.
Their core competency was market research and they have never been a leader, Gartner, IDC, Yankee, and many others are far better. Frost uses sweat shop churn and burn in India so their jr. analysts do not stay more than six months. It takes the President, three VPs and a Director to sign off on a proposal before being sent to a client, the proposals look like a 3rd grader developed the template with screen shots of the Frost website that doesn't even have functionality. 95% of leads will go to Indian sales reps because they discriminate against the American sales reps. The same 4 or 5 reps that have been there for close to 20 years win every contest because they have had the same strategic accounts for over a decade. The sales attrition is 72% annually, their executives have no real world experience in a Fortune listed company or a start up. They claim to be a Growth Consulting Company yet for a 50 year old company they are only at 125M in revenue with a margin of 3%, they cannot invest in infrastructure, marketing. They barter for their software like Eloqua and Hoovers. They simply cannot execute. Directors have zero authority, as most VPs don't have authority either because it's an Indian culture to have a title but the authority doesn't go with it. If you want a company to learn WORST PRACTICES, this is the place to learn how a company hangs on by a thread month to month. Before doing business or taking a job, look at their proposals, pricing, as a sales rep you have ZERO authority to negotiate or develop a solution. You are the mercy of analysts running sales and a chairman and all the executives have been there more than 20 years and have no idea how world class companies are run. They copy Gartner, for example the Gartner Magic Quandrant... well Frost came up with the same look and feel but call it Blue Ocean Strategy. In fact when you talk to these clowns, ask to meet their leadership and ask them what their growth strategy is, they'll tell you it's confidential because they are embarrassed for not having one. To sum it up, look at their website, if a research company will not invest in their website and make it functional that speaks volumes, in addition to that all the web content is written in long paragraph form and has no flow or navigation logic.
Advice to Management
Stop being dishonest to employees and clients about your capabilities, it's all smoke and mirrors. I have to say that Frost has the worst, micromanaged out of touch, indecisive wanna be's with titles and no authority I've ever seen.
Great career opportunities. Intellectual wok, addressing real life client business challenges. Allows for professional growth and increasing knowledge and real life business understanding.
Not many systems and processes in place. Need to leverage new technologies to enhance value to customers. Need to create systems that allow for rapid learning.
Advice to Management
Continue to build on this great brand and reputation the company has on a global basis. Continue to focus on building careers for people. Successful and long term people in the company have had a huge impact on the performance of the company now and in the future.
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