Fujitsu Reviews in Lisbon, Portugal | Glassdoor

Fujitsu Lisbon Reviews

Updated August 13, 2017
23 reviews

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Lisbon, Portugal Area (Portugal)

3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Fujitsu Representative Director President Tatsuya Tanaka
Tatsuya Tanaka
5 Ratings

23 Employee Reviews

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Pros
Cons
  • Consulting job was fairly stressful on work-life balance (in 35 reviews)

  • Transparency and honesty of the senior management communication exists only on the paper (in 43 reviews)

More Pros and Cons

  1. "Nice company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Technician in Lisbon (Portugal)
    Former Employee - Helpdesk Technician in Lisbon (Portugal)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fujitsu full-time (More than a year)

    Pros

    good environment, teamwork, and direct management.

    Cons

    difficult to progress in career, HR

    Advice to Management

    manage your talents better so they don't leave.

    Fujitsu Response

    Aug 17, 2017 – HR Country Lead

    Thank you for your review and positive recommendation! We are happy to hear you enjoyed the environment, team and management you got to work with. We will take your notes on career development into... More


  2. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Lisbon (Portugal)
    Former Employee - IT Consultant in Lisbon (Portugal)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An excellent company to work for and I love the location, since the office is attached to a shopping centre and close to a park. They offered me to stay at a hotel for a week until I moved into a Fujitsu owned house (rent costs are above local average however). The company also offers a type of debit card that can be used in grocery shops and restaurants (as a form of lunch allowance) and they offer medical insurance.

    The job itself is typically as you'd expect. You get calls from clients and you have to help them to fix their issues. There's a laid back, yet professional atmostphere around the office and most managers are very nice.

    Cons

    The biggest downside is that the job is not very challenging even though it is a challenge to get your work done in time, since the FJ ticketing system lags very often.

    Advice to Management

    Since the salary is quite low, people keep looking for other jobs and this really hurts your employees motivation to do a good job. I'd say, motivate them to stay by giving them a higher salary. That way, you also save costs on having to hire and train new people all the time. Other than that, I loved my time in Portugal and at Fujitsu.

    Fujitsu Response

    Aug 1, 2017 – HR Country Lead

    Thank you for taking the time to share a review. We are glad to hear that you enjoyed your time working at Fujitsu. However, we are sorry to hear that you feel that the different benefits we offered... More

  3. Helpful (1)

    "Unless you know someone you won't grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Lisbon (Portugal)
    Former Employee - Customer Support Technician in Lisbon (Portugal)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fujitsu full-time (More than 5 years)

    Pros

    Reasonable salaries
    You meet a lot of people from different cultures
    Location
    You get your birthday as a day off
    Health insurance

    Cons

    Management is a joke. People promoted based on relationships (friends or romantic).
    Total disrespect for those working under you
    You only get by doing favors
    Bad work environment

    Advice to Management

    Stop being corrupt and promoting people based on personal relationships

    Fujitsu Response

    Jun 26, 2017 – HR Country Lead

    Thank you for taking the time to leave a review. We are happy to hear that you approve of the various benefits we offer. However, we are sorry to hear that you are not too satisfied with Management... More


  4. Helpful (2)

    "Red tape all over the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fujitsu full-time

    Pros

    Salary is above the average.
    Good work/life balance.

    Cons

    Red tape all over the place.
    They want you to be honest, they value sincerity. When the time comes for you to say what you think, to provide feedback, you are judged based on your opinion. Be prepared to hear a lot of, "talk to your manager", "you can approach HR", etc. When you provide your feedback you will be put aside and viewed as a blocker/problem maker.
    Thanks to this, people talk a lot among themselves about what they think but never reach out to their managers, or any hierarchy about what they think.

    Internal progression based more on your ability to sell yourself, rather than performance, ability to execute, evidences. Problem is, people sell themselves and no questions asked.
    Perception is king!

    No bonus pay for any role above Agent.

    Company grew a lot in the recent years, support structures failed to keep up with it.

    Very hard to park in the area, unless you come in to work real early in the morning.

    Advice to Management

    LISTEN (plain simple listening to what is being said and not what you interpret of what is being said) and ACT upon it.

    Forget the anonymous surveys every year and all the actions and meetings to try to tackle the results from it... The above should clear out those issues. Once and for all.

    Fujitsu Response

    Mar 8, 2017 – HR Country Lead

    Thank you for your positive feedback on our work life balance. We value the fact that you took the time to share your opinion with us, also on the things that you are less happy about at the moment... More


  5. "Wonderful people always trying to do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Agent in Lisbon (Portugal)
    Former Employee - Service Desk Agent in Lisbon (Portugal)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fujitsu full-time (Less than a year)

    Pros

    You will work with wonderful people in a fast paced environment. Everyone will be happy to help you and teach you if you are willing to learn.
    The company knows how to reward you and promote you if you have the right attitude.

    Cons

    Some people doing the same thing for a long time are not so positive and motivated as they could be, and that impacts their well being and their performance.

    Advice to Management

    Happy and motivated workers will make happy and grateful customers. I believe something can be done from top management to help workers to keep on dreaming. I believe a survey in order to now what may make people unhappy about their job could give valuable information, and guide in what actions to take.

    Fujitsu Response

    Dec 6, 2016 – HR Country Lead

    Thank you for your recommendation! We are happy to hear that you appreciate the environment we offer our employees and the possibilities we give them to grow. We know that together we can achieve... More


  6. "Service desk agents"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Agent in Lisbon (Portugal)
    Current Employee - Service Desk Agent in Lisbon (Portugal)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fujitsu full-time (More than a year)

    Pros

    Great work environment
    Corporate culture of internal promotions
    Very fair salary

    Cons

    Human resources department could do better and faster recruitment
    Managers too busy to understand some things which could be improved
    Integration process sometimes chaotic, because of everyone "too busy"

    Advice to Management

    Stop and rethink things, you have all it takes

    Fujitsu Response

    Oct 31, 2016 – HR Country Lead

    Thank you for recommending us to others and for taking the time to leave this positive review! At Fujitsu we strive to offer the best environment possible to our employees and therefore value your... More


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Problem Manager in Lisbon (Portugal)
    Current Employee - Problem Manager in Lisbon (Portugal)
    Recommends
    Positive Outlook

    I have been working at Fujitsu full-time (More than 5 years)

    Pros

    Laid back, fair, responsible, values employees. We feel like we belong, it's a multicultural working place where you will connect with a lot of different people.
    If Fujitsu Portugal GDC you'll be valued by your work and not by your looks. If you are a valued member career progression will be available.

    Cons

    Sometimes you can have a hard time finding the required information for some burocratical work and you sometimes feel a lack of organisation depending your area.

    Advice to Management

    Some more organisation skills and some people managers would need more training

    Fujitsu Response

    Oct 20, 2016 – HR Country Lead

    Thank you for taking the time to leave a review and for recommending us to others! We are happy to hear that you feel valued, working at Fujitsu. We will take your advice regarding the accessibility... More

  8. "IT Service Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Service Desk Agent in Lisbon (Portugal)
    Former Contractor - Service Desk Agent in Lisbon (Portugal)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fujitsu as a contractor (More than 3 years)

    Pros

    Multicultural environment, good conditions of work and really good place to develop technical and customer services skills, good department of HR, good benefits, it's a good place to work but it depends the contract that you are in

    Cons

    Poor management along with bad selection of professionals regarding assessments and career opportunities, attention this depends allot from the service contract that you belong to. In other words there was no common thread, between the different teams.

    Advice to Management

    To many good professionals leaving the company because of the mentioned cons on my review.


  9. "I love Fujitsu :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fujitsu full-time (More than 10 years)

    Pros

    Fujitsu encouraged us to make things diferently in order to be more effective.

    Cons

    I work at Fujitsu about 30 years and sincerely I dont have nothing to say here! Fujitsu always care for all needs

    Advice to Management

    Keep always with Fujitsu mission & values in mind and passed to all for a real team!

    Fujitsu Response

    Jul 11, 2016 – HR Country Lead

    And we love you back :-) Thank you very much for your great recommendation and we look forward to having you on board for many more years to come.


  10. "Fujitsu is a strong Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Current Employee - Anonymous Employee in Lisbon (Portugal)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Global Company, with a long track record in the market
    Good Carreer opportunities
    Solid
    Strong ethical standards

    Cons

    Too many processes (bureaucracy)
    Tools for internal work not innovative
    Not much training actions for non-technical areas

    Advice to Management

    Be consistent on the decisions you take
    Listen people feedback and take actions more often
    Invest in training for everyone

    Fujitsu Response

    Jul 7, 2016 – HR Country Lead

    Thank you very much for your feedback and positive recommendation! Your feedback helps us to pro-actively engage with our employees and respond better to their needs. This year with the introduction... More


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