Full Sail University Reviews | Glassdoor

Full Sail University Reviews

Updated May 18, 2017
274 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Full Sail University President Garry Jones
Garry Jones
167 Ratings

274 Employee Reviews

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Pros
  • Flexible hour sometimes, great people to work with, nice environment (in 21 reviews)

  • Great work environment employee culture is exciting (in 20 reviews)

Cons
More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Orlando, FL
    Current Employee - Admissions Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Full Sail University full-time (More than a year)

    Pros

    40hrs a week for sure!

    Cons

    None this is a great company

    Advice to Management

    NONE


  2. "Be clear on expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Admissions Representative in Winter Park, FL
    Current Employee - Online Admissions Representative in Winter Park, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Full Sail University full-time (Less than a year)

    Pros

    I have enjoyed working for Full Sail. The management team is awesome. There have been times that I've had to come in late or leave early and they've always been understanding. Generally all the managers are friendly and will acknowledge you. The health benefits are reasonably priced. The PTO is ok. You get 10 days to use between 6-12 months of employment and then 15 days starting at your 1 years anniversary. During the holidays they usually give employees "gift days" which is 4 extra PTO days to use during the holiday season. Overall it's a good place to work. They generally have a great Christmas party (open bar and lots of food). There are employee events as well but due to budgetary cuts those seem to be disappearing.

    Cons

    There is little room for advancement. Also, the managers tend to show favoritism. There seems to be a lot of gossip on the management level which is very unprofessional. This is a call center environment. There are metrics for calls per day, talk time, breaks, etc. Ever since the budget came out for 2017 the culture has drastically changed. It used to be employee-driven with lots of recognition and employee events but they seem to be cutting a lot of the stuff. It's sad because the culture is why most of the employees stay there. Now because of how far behind the school is they are numbers driven. It's all about the profit.

    Advice to Management

    Focus more on employee development and give opportunities the chance to advance


  3. "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Specialist in Winter Park, FL
    Former Employee - Compliance Specialist in Winter Park, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Full Sail University full-time (More than 5 years)

    Pros

    Not many companies give as much time off as this company did. If you had over 5 years with them you had 3 weeks vacation and they also gave you an additional week off for Christmas. I will miss that.

    Cons

    This is a university that thrives on creativity. Sometimes the creativeness gets in the way of follow through. They changed things so quickly it was sometimes hard to adjust with so many changes. They need train young reps on how to slow down and speak more clearly.

    Advice to Management

    Middle management needs to follow through. As someone who tracked trends, team leads or maybe higher management did not do a good job of following through with correcting issues. Not sure why but to see the same things being repeated over and over again with no evidence of getting better was frustrating.


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  5. Helpful (6)

    "Course Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Course Director in Winter Park, FL
    Former Employee - Course Director in Winter Park, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Full Sail University full-time (More than 5 years)

    Pros

    It's a paycheck.
    It has good vision plan.
    The AC works really well in the offices.

    Cons

    -Toxic work environment
    -Management is a convoluted nightmare of titles. 22 vice presidents. Countless administrative positions.
    -Hard work goes unnoticed
    -Education takes back seat to failure rates. Pressure from management to squeeze students through program.

    Advice to Management

    Get a clue.


  6. Helpful (3)

    "Full Sail is like a relationship that you love/hate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Guide in Winter Park, FL
    Former Employee - Enrollment Guide in Winter Park, FL
    Recommends
    Approves of CEO

    I worked at Full Sail University full-time (More than 3 years)

    Pros

    Great company culture. Always changing and growing.

    Cons

    Unequal salaries between departments with lack of opportunity to advance in certain departments within the organization. Salaries are a big issue for many within the organization as there are individuals within the admissions team that make six figures, while those that support them barely make 30k.

    Advice to Management

    Be open to hearing from those in the trenches.


  7. Helpful (14)

    "Textbook Example of a Toxic Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teacher in Winter Park, FL
    Former Employee - Teacher in Winter Park, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Full Sail University full-time (More than 8 years)

    Pros

    The only positive experience with this company was working with students on a daily basis and seeing them actually learning something.

    Cons

    This company is a textbook example of a "toxic workplace". Narcissism, nepotism, shady business practices, questionable education techniques, low morale and a creepy, cult-like devotion to senior managers define the corporate culture here. If you come here thinking you are actually going to be a teacher you will soon find yourself frustrated. The fact that admissions counselors make 3 times as much money as instructors should be an immediate red flag. Many instructors don't make it past the first few months. Most of the people at the top of this company graduated from the school and immediately went to work there without any real experience in the real world. Almost all of the staff are under-qualified and it shows in the quality of their classes. The company literature touts the staff as "industry professionals" but most have little practical experience in their industry. 12 hour days and overnight shifts are common. The hours leave little time for any outside social activities and internal social activities are required with attendance being taken. Seriously, what kind of company actually does that? The senior management only speaks to underlings condescendingly if at all. Communication is one way. Management does not respond to e-mails or phone calls but if you don't respond to their requests immediately....even if you are in the middle of a class...you will be in big trouble. The senor management doesn't seem to socialize with anyone outside the company and a large number of them are married to other senior managers which makes the atmosphere very strange. Morale is low and you always feel like someone is watching you ready to pounce at the first mistake. Student numbers are down and management's solution was to freeze pay raises, cut off bonuses and reduce hours. They will still spend millions of dollars on parties and celebrations...events that requires staff to do all of the manual labor but they claim they are unable to pay a living wage. Lower level management is abusive and petty and the entire atmosphere seems like an out-of-control grade school playground with the bullies at the top of the food chain. Much of the instruction that students pay in excess of $80,000 consists of being being told to watch YouTube and Lynda videos. For the last four years several of my classes were taught using broken and out-of-date gear. If you are an educator or an industry professional older than 25 years old you will not last here. If you see your job as running faceless dollar signs through the program to make room for more faceless dollar signs you might actually survive. Never forget that this is a business first and a school last. You are there to serve the owners and not the students. If you really care about education do yourself a favor run away from this place. Your mental and physical health will suffer and when you burn out you will be swept out the door like so much garbage.

    Advice to Management

    You love things and use people. It should be the other way around. The wealth you've obtained from this venture has not made you better human beings. People are not pawns and it's time for you to start understanding that.


  8. "Admissions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winter Park, FL
    Current Employee - Anonymous Employee in Winter Park, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Full Sail University full-time (More than 5 years)

    Pros

    Great people, fun environment,

    Cons

    Little room for growth, poor 401k,

    Advice to Management

    Love management-


  9. "Full-time undergrad student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EB Student in Orlando, FL
    Current Employee - EB Student in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Full Sail University full-time (More than a year)

    Pros

    Great teachers. Relevant coursework. Fast paced, simulates the industry.

    Cons

    Hard, starts out basic, some instructors are mediocre.

    Advice to Management

    Too many policies and rules!


  10. Helpful (1)

    "International Liaison"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Student Advisor in Winter Park, FL
    Current Employee - International Student Advisor in Winter Park, FL
    Approves of CEO

    I have been working at Full Sail University full-time (More than 5 years)

    Pros

    Full Sail University knows how to treat its employees; benefits are good enough, but what makes it a plus is the extra vacation week that you get during the holidays. The environment is great, relaxed, and compensation is ok for what you do.

    Cons

    You need to have very good connections in order to scale within the company; otherwise, it does not matter if you studied there, you won't simply be considered for any opportunity.


  11. "Instructor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer Intern in Winter Park, FL
    Current Employee - Software Developer Intern in Winter Park, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Full Sail University full-time (Less than a year)

    Pros

    Flexible working time and good training.

    Cons

    Noisy and crowded environment in studio.


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