GAME Digital "head office" Reviews | Glassdoor

GAME Digital Employee Reviews about "head office"

Updated Nov 4, 2019

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3.2
59%
Recommend to a Friend
51%
Approve of CEO
GAME Digital CEO Martyn Gibbs
Martyn Gibbs
100 Ratings
Pros
  • "Majority of the team are great people who love the brand(in 13 reviews)

  • "Staff discount is good, and sometimes game developers will give you extra discount on launch days(in 11 reviews)

Cons
  • "Head office make poor decisions regularly(in 26 reviews)

  • "only find out your rota a week in advance(in 13 reviews)

More Pros and Cons

Reviews about "head office"

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  1. "Fun on the Surface, Ultimately Messy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GAME Digital part-time for more than 3 years

    Pros

    Right off the bat, the people you work with will be really fun as a rule. Most every team I've spent time around has good chemistry. Benefits are getting steadily lessened over time, but discounts to staff on products should be a huge benefit to anyone looking to join the company given its focus. Ties to industry teams are great too. With a close partnership with Xbox UK and also teams like Sony and Ubisoft,... you'll get training from respective companies and their reps who visit stores. Microsoft are particularly strong here with in store reps in most locations as well as specialised online training. This is especially helpful in offering a chance to migrate to these other teams down the line should you choose to follow it. There is a growing presence in both PC gaming and eSports, helmed by the Multiplay division. With events like Insomnia and the Arena Clashes growing in strength there is real potential for a strong growth in the eSports community in the UK having a unified league growing in this way. There are chances to help work at Insomnia events too, which are extremely taxing, but also pretty rewarding. Pay remains just ahead of the minimum wage, so you'll actually do alright on pay compared to lower tiers in other retail chains. A chance to engage with other gamers to share your loves with them and vice versa. There is a sense of community with the regulars in stores and they will be a big part in your enjoyment in the role. There will be odd balls, but as a rule most will be good fun to help out.

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    Cons

    This is a tough one, with some personal influences, but still important. The most troubling part is a completely broken chain of command between Head Office, Management, both Regional and Store and then the general store teams. Quite often there will be rapidly conflicting commands, especially during the Christmas period, as this will quickly lose track and create tensions both in store and above. Second to this,... a lot of management is so in with each other that it's mostly impossible to be heard when it matters. The most glaring issue on this is when a Christmas Temp doesn't feel they can bring forward severe issues of sexual harassment against them for fear of it being enough for them to not be kept on after the retail hellscape that is Black Friday and Christmas. Not only that, but after word getting management, there was a refusal to actually tackle the issue properly, and so the staff in question repeated the behaviour with at least 4 other members of staff over the course of a year, until finally being given the option to leave rather than it being put on their record and fired. Store management as well as regional were aware, and the mishandling of this was disgraceful. On a more personal footing, don't ever make your plans public to the company. This may seem a bit obvious, but even potentially moving regions or professions will be enough for you to be kept stagnant regardless of performance. You can outperform the entire store consistently and see no reward for your efforts, either in hours gained or promotions. This then paired with nepotism and sexism being rife in places means that some promotions are given to people who are either not fit or not ready for a role. Also bear in mind that if you challenge this too much you are ultimately easily replaced, each store is consistently inundated with applications. Don't expect to be able to be able to plan much of a life around the job, as often management will be critical of other work you may need to get just to pay the bills given how few hours they provide you. Rotas change weekly and often will only be shared mere hours before the next week begins. There is a frustrating fascination with keeping many staff with small contracts, meaning most of the team will struggle to get by from their pay. This also gets mixed with drop in the hat expectations to fill hours often without consideration for what you can or cannot do, and sometimes not even checked. There is an increase in the forcing of overselling. There should be no surprise that attaching to sales will be a main part of every role on the floor, but this is poorly maintained. Especially given a lack of forward thinking rewards for good performance, there is also no present reward either, seeing no reason to be the best at trying to force people to buy things they didn't want, when you could remain consistently average and stay in. However, they will absolutely lord the performance over you as an excuse to fire you if you don't meet often ridiculous sales targets set by head office. With the introduction of the credit option in stores, this is increasingly difficult to perform well in while being comfortable with business practices, often expected to push trying for credit, even with people who clearly shouldn't be. The company outright refuses to spend money where it doesn't have to, so don't expect any hardware instore to improve during your time there. Till systems are woefully outdated and slow and even machines used for management and team communication suffer the same issues, messing with efficiency further. With supermarket chains jumping on the gaming market too, prepare to constantly be on the firing line during the holiday season. Game can't take the hit as easily to compete with retail chains that easily make the missing revenue up elsewhere, so in the customers eyes, you the Sales Assistant are the villain trying to rip them off and during the heat of the Christmas buildup, that could get messy fast. Prepare to be overruled constantly. The company will insist on a set of practices to follow in store that you have to follow, and yet even if you follow them to the letter, if a customer complains enough they will be given what they want, regardless of whether they should or not. If you are applying to a bigger store, then you will constantly be given unrealistic targets for release sales, and on the flip side, if you apply to a smaller store, then you will be consistently under stocked and under funded, all that good stuff go to the bigger stores, but at least the figures are obtainable. Most people will not do their job properly, and will try to hide their frequent mistakes. In stores this will screw up everything from stock management to floor presentation. Behind the scenes it gets worse with stores sending phones and consoles they shouldn't have taken for a variety of reasons to other stores hoping they won't notice before selling on to customers. This ultimately makes the store and by extension the company as a whole look bad, but it is never challenged or curbed properly, so expect people to coast through the job. Lastly efficiencies are an absolute joke. The store will always be under staffed because regional will want to spend as little as possible on hours. As a result there will never be enough people on premises to both run the store and keep stock in check. Deliveries can arrive whenever and are hard to fit in to the embarrassingly small windows you're given to check through and organise to company standards. You are expected to be active on the floor to discourage theft, and yet due to under staffing there is no way to have floor staff when all hands are needed on tills. Because people don't bother with handling stock correctly, either for lack of care or a lack of spare time, the stock will be a shambles, and unless you have some angel who is prepared to sort stock constantly to keep efficient running of both front and back of house, it will get messy and both stock recalls and sales will be a mess with stock on the system not matching what you can find now everything is so mixed and lost. This then paired with the company often sending out instructions for store rearranging only in the hours where the staff is back to skeleton teams means that both the open and close teams have more to do because there simply isn't enough time or enough staff on hand. As you can imagine therefore, mix that with Black Friday/Christmas madness and the mess is just unbearable and will only heighten the frustrations of the customers.

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    Advice to Management

    Listen to your staff. No member of the team should feel scared to bring issues, especially harassment to light, and letting someone like that continue unchecked and allowed to leave without it being on file for future employers to at least be warned about is a disgrace. Actually provide hours to stores, especially during the busier seasons. The work load is obscene enough without lack of hands on deck adding to the... problems. Promote because of worth, breasts or a shared fondness for wrestling shouldn't qualify as a reason to get ahead. If you want management to keep things afloat, they should be capable of actually doing so. Keep your Arenas in check. There is a growing unrest with pre-existing gaming lounges and the like as to how Arenas are treating and or dismissing them. If you want the respect of the active community who go out to game, then it probably would be best not to ostracise the people who gave them a place for that before you joined that market.

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    GAME Digital2017-12-07
  2. "GAME & BELONG: Great Banter, But That's About It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GAME Digital full-time for more than 5 years

    Pros

    If you're passionate about gaming, this is a great opportunity to meet other people with similar interests. Colleagues and customers can be some of the best people you'll ever meet! Great job satisfaction when you get that customer who is so grateful for the time and effort you put into your customer service. Working for Belong is amazing as you get to grow gaming communities.

    Cons

    Low pay; lots of KPIs to hit with little to no benefit for giving 110%. A "well done" is the most you're likely to get for going above and beyond. Working hours; inconsistent and little notice given of the next week's ROTA. Can sometimes be given as little as 24 hours before your next shift if you're unlucky. If you get a rude customer, that's your day ruined. Management and customer services will rarely have your... back, and you may be humiliated for the sake of the company saving face. Customer service is one thing, and sometimes rules need to be bent to prevent conflict but throwing your staff under the bus is not ok. Management Structure; arena and store managers can be great to work with ifnyou develop a good personal relationship. Sadly you're unlikely to find anybody in a higher position who cares about store employees. Interested in progression? Good luck! You'll end up doing the job of the person above you for years with no guarantee of getting the position of and when it comes up. Becoming harder and harder to progress and area/cluster management positions make store and arena management positions redundant. Belong is a fantastic idea with poor implementation. It can't quite figure out what it wants to be and it can be difficult working on the ground dealing with disatisfied customers. Head office will not respond to the customer feedback you get on a daily basis fast enough to keep the community happy. You can do your best and it still may not be good enough. If you're lucky, you'll keep at it and get somewhere. But more often than not you'll face rejection constantly and it'll wear you down. Remember, you are always worth more than any colleague or customer makes you feel on your worst day.

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    Advice to Management

    Get into your stores, meet your workers, listen to them and respond. You have a lot of people willing to give you 110% and all you need to do is give them a chance and some acknowledgment. Remember who keeps the company afloat, and where the future of this company is.

    GAME Digital2019-11-05
  3. Helpful (1)

    "Floundering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GAME Digital full-time for more than a year

    Pros

    You get to work in a market you like

    Cons

    No -one has any real idea of what they are trying to do. They are using systems that are wildly out of date, in order to sell products that people don't want to purchase in that format. Redundancies come in waves and there is no job security. The politics in the head office is out of control. Marketing won't speak to digital marketing, buyers speak to no-one and everyone treats everyone else with contempt. While I... was working there, on 2 occasions I saw a colleague have there contract cancelled so they could employ women in his place at a lower wage.

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    GAME Digital2019-08-20
  4. "Great people, head office a bit dim."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Aberdeen, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GAME Digital part-time for more than 3 years

    Pros

    People are fun to work with. Manager was great.

    Cons

    Head office make poor decisions regularly.

    Advice to Management

    Keep your team happy.

    GAME Digital2019-07-14
  5. Helpful (1)

    "Awful. Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GAME Digital full-time for more than 3 years

    Pros

    Staff discount. Cool freebies.

    Cons

    Zero work life balance . Overworked and underpaid. Head office completely out of touch with what goes on in stores.

    GAME Digital2019-04-14
  6. "Not great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at GAME Digital full-time

    Pros

    Fun people on team, decent staff discount

    Cons

    Poor area management and head office do not care about staff

    GAME Digital2018-10-16
  7. "Colleagues were good, company poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Basingstoke, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GAME Digital part-time for more than 3 years

    Pros

    Colleagues, dynamic environment, free stuff.

    Cons

    Hours, head office, company management

    Advice to Management

    Prices were different in separate departments often angered the customer who vented at store staff.

    GAME Digital2018-09-05
  8. "Not the worst but not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GAME Digital for more than 3 years

    Pros

    discount, like minded collogues, fun environment, family feel

    Cons

    too many daily task not enough staff, too many targets (never a good sign) , head office are clueless at times, Pay is not the best for the amount of stress you get.

    GAME Digital2018-05-04
  9. Helpful (6)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GAME Digital full-time for more than a year

    Pros

    It's not stacking shelves at Tesco. Although you'll probably end up wishing you were stacking shelves at Tesco. Also, if you are unfortunate enough to end up working there, you can always look at the share price for a giggle.

    Cons

    The regional management have an engrained boys club culture complete with their own Game-brand flavour of sexism and homophobia. Add in some willing ignorance to clear and reported sexual harassment, and you have yourself a job at most game stores. The culture is very clearly top down. And it's just as potent on the shop floor as it is in head office. When filing a grievance you have to accept that one person will... be taking the blame for all of your complaints. Also be aware that the one who hears and "judges" whether they uphold your grievance or not will be a friend in some way to the very management you have had a problem with. Unless you feel your grievance is bulletproof, involve a union or get railroaded. In short, working for this company was one of the most depressing and crushing experiences of my life, and many other unfortunates I worked with. Leaving was the best thing I ever did.

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    Advice to Management

    Don't change anything. By the looks of your share prices you're heading exactly where you deserve to be, administration and (preferably) liquidation.

    GAME Digital2018-04-01
  10. "Great, if your manager is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I have been working at GAME Digital part-time

    Pros

    Staff discounts Fun social element with customers Builds your knowledge of games

    Cons

    Old systems Kind of feels like an US V them attitude regarding staff to head office

    Advice to Management

    Make sure you give your employees the benefits such as renting out games, we get bad money so this does a world of good!

    GAME Digital2017-06-15
Found 27 reviews