GAME Digital "rota" Reviews | Glassdoor

GAME Digital Employee Reviews about "rota"

Updated Nov 4, 2019

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3.2
59%
Recommend to a Friend
51%
Approve of CEO
GAME Digital CEO Martyn Gibbs
Martyn Gibbs
100 Ratings
Pros
  • "Majority of the team are great people who love the brand(in 13 reviews)

  • "Staff discount is good, and sometimes game developers will give you extra discount on launch days(in 11 reviews)

Cons
  • "Head office make poor decisions regularly(in 26 reviews)

  • "only find out your rota a week in advance(in 13 reviews)

More Pros and Cons

Reviews about "rota"

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  1. "Fun on the Surface, Ultimately Messy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GAME Digital part-time for more than 3 years

    Pros

    Right off the bat, the people you work with will be really fun as a rule. Most every team I've spent time around has good chemistry. Benefits are getting steadily lessened over time, but discounts to staff on products should be a huge benefit to anyone looking to join the company given its focus. Ties to industry teams are great too. With a close partnership with Xbox UK and also teams like Sony and Ubisoft,... you'll get training from respective companies and their reps who visit stores. Microsoft are particularly strong here with in store reps in most locations as well as specialised online training. This is especially helpful in offering a chance to migrate to these other teams down the line should you choose to follow it. There is a growing presence in both PC gaming and eSports, helmed by the Multiplay division. With events like Insomnia and the Arena Clashes growing in strength there is real potential for a strong growth in the eSports community in the UK having a unified league growing in this way. There are chances to help work at Insomnia events too, which are extremely taxing, but also pretty rewarding. Pay remains just ahead of the minimum wage, so you'll actually do alright on pay compared to lower tiers in other retail chains. A chance to engage with other gamers to share your loves with them and vice versa. There is a sense of community with the regulars in stores and they will be a big part in your enjoyment in the role. There will be odd balls, but as a rule most will be good fun to help out.

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    Cons

    This is a tough one, with some personal influences, but still important. The most troubling part is a completely broken chain of command between Head Office, Management, both Regional and Store and then the general store teams. Quite often there will be rapidly conflicting commands, especially during the Christmas period, as this will quickly lose track and create tensions both in store and above. Second to this,... a lot of management is so in with each other that it's mostly impossible to be heard when it matters. The most glaring issue on this is when a Christmas Temp doesn't feel they can bring forward severe issues of sexual harassment against them for fear of it being enough for them to not be kept on after the retail hellscape that is Black Friday and Christmas. Not only that, but after word getting management, there was a refusal to actually tackle the issue properly, and so the staff in question repeated the behaviour with at least 4 other members of staff over the course of a year, until finally being given the option to leave rather than it being put on their record and fired. Store management as well as regional were aware, and the mishandling of this was disgraceful. On a more personal footing, don't ever make your plans public to the company. This may seem a bit obvious, but even potentially moving regions or professions will be enough for you to be kept stagnant regardless of performance. You can outperform the entire store consistently and see no reward for your efforts, either in hours gained or promotions. This then paired with nepotism and sexism being rife in places means that some promotions are given to people who are either not fit or not ready for a role. Also bear in mind that if you challenge this too much you are ultimately easily replaced, each store is consistently inundated with applications. Don't expect to be able to be able to plan much of a life around the job, as often management will be critical of other work you may need to get just to pay the bills given how few hours they provide you. Rotas change weekly and often will only be shared mere hours before the next week begins. There is a frustrating fascination with keeping many staff with small contracts, meaning most of the team will struggle to get by from their pay. This also gets mixed with drop in the hat expectations to fill hours often without consideration for what you can or cannot do, and sometimes not even checked. There is an increase in the forcing of overselling. There should be no surprise that attaching to sales will be a main part of every role on the floor, but this is poorly maintained. Especially given a lack of forward thinking rewards for good performance, there is also no present reward either, seeing no reason to be the best at trying to force people to buy things they didn't want, when you could remain consistently average and stay in. However, they will absolutely lord the performance over you as an excuse to fire you if you don't meet often ridiculous sales targets set by head office. With the introduction of the credit option in stores, this is increasingly difficult to perform well in while being comfortable with business practices, often expected to push trying for credit, even with people who clearly shouldn't be. The company outright refuses to spend money where it doesn't have to, so don't expect any hardware instore to improve during your time there. Till systems are woefully outdated and slow and even machines used for management and team communication suffer the same issues, messing with efficiency further. With supermarket chains jumping on the gaming market too, prepare to constantly be on the firing line during the holiday season. Game can't take the hit as easily to compete with retail chains that easily make the missing revenue up elsewhere, so in the customers eyes, you the Sales Assistant are the villain trying to rip them off and during the heat of the Christmas buildup, that could get messy fast. Prepare to be overruled constantly. The company will insist on a set of practices to follow in store that you have to follow, and yet even if you follow them to the letter, if a customer complains enough they will be given what they want, regardless of whether they should or not. If you are applying to a bigger store, then you will constantly be given unrealistic targets for release sales, and on the flip side, if you apply to a smaller store, then you will be consistently under stocked and under funded, all that good stuff go to the bigger stores, but at least the figures are obtainable. Most people will not do their job properly, and will try to hide their frequent mistakes. In stores this will screw up everything from stock management to floor presentation. Behind the scenes it gets worse with stores sending phones and consoles they shouldn't have taken for a variety of reasons to other stores hoping they won't notice before selling on to customers. This ultimately makes the store and by extension the company as a whole look bad, but it is never challenged or curbed properly, so expect people to coast through the job. Lastly efficiencies are an absolute joke. The store will always be under staffed because regional will want to spend as little as possible on hours. As a result there will never be enough people on premises to both run the store and keep stock in check. Deliveries can arrive whenever and are hard to fit in to the embarrassingly small windows you're given to check through and organise to company standards. You are expected to be active on the floor to discourage theft, and yet due to under staffing there is no way to have floor staff when all hands are needed on tills. Because people don't bother with handling stock correctly, either for lack of care or a lack of spare time, the stock will be a shambles, and unless you have some angel who is prepared to sort stock constantly to keep efficient running of both front and back of house, it will get messy and both stock recalls and sales will be a mess with stock on the system not matching what you can find now everything is so mixed and lost. This then paired with the company often sending out instructions for store rearranging only in the hours where the staff is back to skeleton teams means that both the open and close teams have more to do because there simply isn't enough time or enough staff on hand. As you can imagine therefore, mix that with Black Friday/Christmas madness and the mess is just unbearable and will only heighten the frustrations of the customers.

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    Advice to Management

    Listen to your staff. No member of the team should feel scared to bring issues, especially harassment to light, and letting someone like that continue unchecked and allowed to leave without it being on file for future employers to at least be warned about is a disgrace. Actually provide hours to stores, especially during the busier seasons. The work load is obscene enough without lack of hands on deck adding to the... problems. Promote because of worth, breasts or a shared fondness for wrestling shouldn't qualify as a reason to get ahead. If you want management to keep things afloat, they should be capable of actually doing so. Keep your Arenas in check. There is a growing unrest with pre-existing gaming lounges and the like as to how Arenas are treating and or dismissing them. If you want the respect of the active community who go out to game, then it probably would be best not to ostracise the people who gave them a place for that before you joined that market.

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    GAME Digital2017-12-07
  2. "GAME & BELONG: Great Banter, But That's About It."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GAME Digital full-time for more than 5 years

    Pros

    If you're passionate about gaming, this is a great opportunity to meet other people with similar interests. Colleagues and customers can be some of the best people you'll ever meet! Great job satisfaction when you get that customer who is so grateful for the time and effort you put into your customer service. Working for Belong is amazing as you get to grow gaming communities.

    Cons

    Low pay; lots of KPIs to hit with little to no benefit for giving 110%. A "well done" is the most you're likely to get for going above and beyond. Working hours; inconsistent and little notice given of the next week's ROTA. Can sometimes be given as little as 24 hours before your next shift if you're unlucky. If you get a rude customer, that's your day ruined. Management and customer services will rarely have your... back, and you may be humiliated for the sake of the company saving face. Customer service is one thing, and sometimes rules need to be bent to prevent conflict but throwing your staff under the bus is not ok. Management Structure; arena and store managers can be great to work with ifnyou develop a good personal relationship. Sadly you're unlikely to find anybody in a higher position who cares about store employees. Interested in progression? Good luck! You'll end up doing the job of the person above you for years with no guarantee of getting the position of and when it comes up. Becoming harder and harder to progress and area/cluster management positions make store and arena management positions redundant. Belong is a fantastic idea with poor implementation. It can't quite figure out what it wants to be and it can be difficult working on the ground dealing with disatisfied customers. Head office will not respond to the customer feedback you get on a daily basis fast enough to keep the community happy. You can do your best and it still may not be good enough. If you're lucky, you'll keep at it and get somewhere. But more often than not you'll face rejection constantly and it'll wear you down. Remember, you are always worth more than any colleague or customer makes you feel on your worst day.

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    Advice to Management

    Get into your stores, meet your workers, listen to them and respond. You have a lot of people willing to give you 110% and all you need to do is give them a chance and some acknowledgment. Remember who keeps the company afloat, and where the future of this company is.

    GAME Digital2019-11-05
  3. Helpful (2)

    "good but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GAME Digital part-time

    Pros

    great colleagues, good environment to work in for the most part supportive management when you want to move on good discount on most things

    Cons

    inconsistent hours, driven by constant overtime cuts cutting senior members of staffs contracts only find out your rota a week in advance

    GAME Digital2018-03-19
  4. Helpful (5)

    "The best company you'll ever work for... for a year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GAME Digital part-time

    Pros

    You'll meet some lifelong friends with similar interests. Fairly decent discounts. Some cool off site opportunities to promote the brand.

    Cons

    EVERYTHING else. After a year the cracks will start to show and reveal that: GAME is not based around performance. Everything you're told will say otherwise, but everything you see and experience will dispel that myth. Favouritism. Constantly working thanklessly. Backstabbing. Brown nosing. Cliques. Casualised bullying by management. Flagrant disregard towards legal working practices.... Encouragement of a "Gestapo" atmosphere. Allowance of UNPUNISHED and UNINVESTIGATED SEXUAL HARASSMENT. Institutionalised expectations that you'll work beyond agreed hours FOR NOTHING. You WILL be penalised for things that others in the work place have been allowed to get away with freely. You WILL lose hours to the pretty girl in the store. You will be EXPECTED to turn up to cover others ON A WHIM. Failure to do so will lead to a loss of future working hours due to “inflexibility”. You will NEVER be able to plan your life around your ever diminishing hours because of this and the fact that Rota is posted weekly - days before shifts begin, despite a supposed requirement of 2 weeks. The possibility of personal development and career progression will regularly be dangled before you and never realised, no matter how hard you work or how well you perform. You will NEVER be treated with respect unless your face fits. Your manager will always claim to be on your side, but will never act in a way that demonstrates this. In some cases your manager may encourage certain staff members to consume alcohol ON SHIFT, provide them with the means to do so and then offer no consequence to those staff members when they call in sick with a hangover.

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    Advice to Management

    STOP all of the above.

    GAME Digital2018-03-01
  5. "Good Teams - bad rota system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Telford, England
    Neutral Outlook
    No opinion of CEO

    I have been working at GAME Digital part-time for more than 3 years

    Pros

    Good to work for and talk about some of the best games to play, as well as if you get a good team the atmosphere can be amazing in store good for any sales person who likes hitting targets and KPIs and talking about the passion of gaming

    Cons

    - Rotas are given a week by week every Saturday so you don't know what your working and what hours you will have until the rota is finalized which I'm sure is not legal sometimes 19 hours before your next Sunday shift? - no hours are set unless on a contract which there is none

    Advice to Management

    give your staff more of a rota system a month so they can book their time in advance and look after them better as teams

    GAME Digital2017-05-22
  6. "Fun job but has its downsides"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Seasonal Sales Assistant 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GAME Digital for less than a year

    Pros

    - salary was decent for my age (18-21), was getting a basic hourly rate of £6.75 and any hours I worked over my contract went up to £7.25. - the majority of the staff were really friendly; easy to get along with and have some friendly banter and a bit of fun especially when the store was empty (we'd break it the VR or Guitar Hero and have some fun). - the generous discount and free stuff! I got so many free t... shirts I've practically filled my wardrobe. - my manager was awesome! From the get go I considered him more of a friend, lovely guy although he there were some issues I'll get into.. - the job was fun and pretty easy all things considered, got to know the regular customers and for the most part most customers were friendly. Overall I did enjoy my time working at GAME and will be going back this Christmas (hopefully there'll be contract going and I'll get kept on!)

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    Cons

    - I got very very little training, I understand it was a busy period but my training was appalling, I would have happily stayed behind after the store closed to grt since extra help but was never taken up on this so had to make do. - the tills! Those things are older than me! They're also so so complicated and difficult to learn, I wasn't very confident on them even at the end of my employment. - the "this game is... cheaper at tesco" customers... Go buy it there instead of having a go at me? - the "this game is cheaper on your website" customers... Buy it on the website then? - my manager was a lovely guy but a terrible manager, I was always on my base hours until the last few weeks and it turns out he could of been given extra hours to give out if he'd just simply called head office. He also was terrible with rotas and remembering when people could work and when they couldn't, this led to days where we'd be really understaffed and that's never fun. - the annoying customers that are really impatient, blame everything on you, etc.

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    Advice to Management

    Conduct store reviews more often to see where store management are going wrong and offer guidance.

    GAME Digital2017-04-25
  7. Helpful (1)

    "Depends which store you are in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Deputy Store Manager in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GAME Digital full-time for more than a year

    Pros

    - If you love videogames you will get to share that passion with customers and fellow staff alike - Great retail experience, e.g. objection handling, meeting sales targets, dynamic work environment - The staff usually act as a family unit and would be very close - if I hadn't been surrounded by such a brilliant team at Christmas I would surely have quit! - The staff discount is quite generous - Some of the... Managers are brilliant and really can make the store a successful and enjoyable place to work - Incentives for the Managers are fantastic - GAME can be a really great place to work - as long as you only see it as a temporary thing

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    Cons

    Company Wide: - A LOT of time and effort goes into the main COD and FIFA type games which I feel alienates your core customers with very little pre-orders or special editions coming in for other titles. - Customers will often yell at you for things which are out of your control, e.g. pre-orders not coming in, online prices differing from store prices, which can be very frustrating & stressful - Do not expect... to get lunch breaks during peak times - Some offers advertised before the infrastructure was even live in store, causing serious issues for staff dealing with customers - Obligated to push add-on offers to customers, often multiple times in one sale - You are expected to work A LOT of unpaid overtime hours. Leaving the store at 11 p.m. when the shift was due to finish at 9 p.m. - There is a large chain of Management and it is very difficult to get through to anyone to sort issues out from stock faults to codes not scanning through properly - Favouritism unfortunately rife within the company & things go unnoticed when there are so many layers of management - There is no clear career path. You will be promised a promotion by store management (you will more than likely already be doing the role), which is then changed by regional management and even if you do as they ask and do well - they will still hire from outside - Communication structure could use some work, most floor staff were unaware of what is actually going on company wide Specific to My Store: - Rotas were never done in advance - meaning you had to dedicate your life to game's schedule. - We were also not allowed any annual leave between September and February which is literally half of the year. - Attitudes towards female staff were atrocious - Staff incentives were offered but very rarely received in the end. Vouchers, games, merchandise etc were kept by the Store Manager. - The pay is nothing special, especially when you are "promoted" with more responsibility and more hours but no salary increase - Very little training provided or hours provided to enable you to train staff - Store Manager often rewarded for meeting sales targets etc on midnight launches even though they weren't even there and the launches were run by the Deputies or Senior Sales staff, who received no recognition whatsoever

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    Advice to Management

    - Keep a closer eye on your store managers, especially in the stores which have a high staff turnover. - If a certain staff member wins an incentive, contact them directly instead of relying on management as many of the guys were unaware they had even won something. - Don't make promises that you have no intention of keeping. - When senior management come to a store actually speak with the floor staff and not... just management as certain managers do not know which issues are affecting the store as they are hardly there! - Stop carrying out stock audits during trading hours! This should be done at night when the stock is not moving - rather than on a busy bank holiday!

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    GAME Digital2016-12-01
  8. Helpful (4)

    "Fun for a while. Awful and exploitative employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GAME Digital part-time for more than 3 years

    Pros

    - Like-minded Colleagues - Fun talking about something you're passionate about for a living - Hours can suit a student - Low staff retention means plenty of opportunities for promotion - No expectations of 'years worked' before promotions - Great springboard into higher paying jobs at other retailers - Different to other retail jobs and more engaging

    Cons

    - Low staff retention - 4-8 hours contracts, so not much better than 0-hour contracts - No work-life balance, rota is normally not given until the day before the new week so planning social occasions is impossible - Uncompetitive salary; Senior Sales Assistants can expect up to around £13-14k to do a Deputy Manager's job without the title in Central London. Full-time deputies in London can expect £16-18k for... disproportionate workloads - Lots of unpaid work required, not in official policy but systematic and widespread - If unpaid work is factored in, you are working for less than minimum wage - Holidays are paid according to your minimum contracted hours regardless of how much you actually work, exploiting a legal loophole involving listing 'enhanced hours' separately on your payslip which ultimately punishes you for taking time off - Aggressive KPI's which are constantly being introduced - Training is delivered via an admittedly great online learning platform, however you are expected to put in lots of your own time into this and are not financially compensated at all for something that is literally a part of your job - You are 'kept in line' due to the fact that most of the hours you work will not be contracted hours; in other words, you must always bend over backwards for your managers or be financially punished, meaning you cannot exercise your rights and for example refuse to do unpaid work - A lot of gossip and backstabbing within management across stores because of the dog-eat-dog culture

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    Advice to Management

    GAME has no regard for its employees. It's a cultural problem that isn't going to be resolved anytime soon. Wages need to go up, holiday pay needs to start being paid out legally within the scope of EU law, work-life balance needs to start being respected and employees need to stop being demonised for not giving their heart and soul over to a publicly traded company. They have severe likability issues in the... public eye, and it's not much better internally. They will always have a special place in my heart but it's going to be a long climb up.

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    GAME Digital2016-10-30
  9. Helpful (2)

    "All GAME cares about is money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Assistant 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GAME Digital for more than 3 years

    Pros

    -Discount is decent. -Not the same every shift, working here is interesting. -Sometimes your efforts are recognised and rewarded. -You learn a lot that may be useful towards future job opportunities.

    Cons

    -Regularly get the rota for the next week the night before the next week starts (e.g, having to wait until Saturday night to see if you're working the next day). -Managers and Senior Sales members set their own policies and rules that confict GAMEs own. If they catch you trying to do what the company says you should when they have different views on the matter get ready to be shouted at. However, if you get caught... out by a customer doing what manager has told you to do, it's suddenly all your fault and they won't back you up. -Overall sexist attitude from male members of staff, towards female staff members and customers. The level of service a female customer gets from the manager is dependant on her looks or 'assets'. In the same sense, whether or not a female gets hired or given hours is dependant on this too. I get told constantly to wear more makeup so as to sell more tech from the cabinets. Very much a boys club. -When I first started I was told my job wasn't anything to do with hard sales. Now my job everyday is hard sales. Getting a no from a customer is always your fault. They don't have enough money for the extra controller cover? Your fault. Couldn't sell a customer game care on the console they just bought because they don't speak English? Your fault. All head office cares about is the figures on a spreadsheet, they don't care about their staff or even customers. -Pressure. There's so much pressure on you as the sales assistant to push more, to sell more. Customer satisfaction is secondary, selling more products is what's important. There's at least 5 things I have to ask every transaction regardless of what the customer is purchasing. Do you have a reward card? Do you want a reward card? Do you want to pre-order any games? Are you happy with your internet provider? Are there any items you want a trade in quote on? By this point the customer just wants to leave and are left feeling that GAME just sees them as a profit and not a person.

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    Advice to Management

    Start looking at your customers and staff as people rather than just a means to make money. Stop pressuring staff to sell extra cares on every product - GAME is already above target profit for the year so all the push on all these extra services is just pure greed. The amount of time I've had to reassure new staff members after they've failed to sell a care is ridiculous, it makes them feel like they've really... failed their job.

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    GAME Digital2016-08-23
  10. Helpful (1)

    "Absolutely no training - don't recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Seasonal Sales Assistant 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GAME Digital for less than a year

    Pros

    - Staff discount is okay on some types of product. - If you can survive working at GAME over Christmas then you can survive any job.

    Cons

    - Only training was in how to operate a fire extinguisher - we were told to just get on with it and told off (for want of a better phrase) if we asked a manager/assistant manager what to do in a specific situation. The job application stated no experience was necessary, which is appalling as we are then expected to have prior knowledge. - ABSOLUTELY DO NOT RECOMMEND AS A FIRST JOB. - Shift pattern is awful. As I am... a full time student, during term I was limited to working weekends which somehow meant I only got 5 hours/week, despite some of my colleagues getting 30+ hours. After term finished I asked for more hours and was told there weren't any to give despite the rota saying we were plenty under budget. - All contracts are 4 hour contracts and despite being frequently told "Nobody ever gets just 4 hours" at the interview, I have frequently only worked 4 hour Saturday shifts. - Rota made up a couple of days in advance, rather than the recommended two weeks, meaning staff members might only find out on a Saturday if they are working the next day. - PERSONAL - Treatment from staff members as well as working conditions damaging mental health/self esteem and causing severe breakdown, no accommodations despite having advised my manager I have Aspergers syndrome during the interview stages, frequently made to deal with the most difficult customers while colleagues laughed from behind the desk.

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    Advice to Management

    Train your staff and don't treat them like crap.

    GAME Digital2015-12-26
Found 13 reviews