GECU Reviews | Glassdoor

GECU Reviews

Updated March 5, 2019
25 reviews

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2.9
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Crystal Long
10 Ratings

Employee Reviews

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  1. "VOE- General Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at GECU part-time

    Pros

    Good environment, lots of opportunities to grow

    Cons

    The pay is really low, no benefits


  2. "Never good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Smart Call Representative in El Paso, TX
    Former Employee - Smart Call Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GECU full-time (Less than a year)

    Pros

    Banking knowledge you obtain from the job is helpful.

    Cons

    Calls are never good enough as they are looking for ways to bring your scores down.

    Advice to Management

    Provide more encouragement and opportunity for advancement.

  3. "Great place to work however work/life balance can be challenging."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Sales & Service Officer in El Paso, TX
    Former Employee - Member Sales & Service Officer in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GECU full-time (More than a year)

    Pros

    Good compensation and really friendly coworkers.

    Cons

    Relentless goals and some really relentless managers.

    Advice to Management

    Understand we have lives outside of work.


  4. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Paso, TX
    Former Employee - Anonymous Employee in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GECU full-time (More than 3 years)

    Pros

    -Decent pay and benefits for El Paso.
    -Some excellent coworkers.
    -Surface level community-oriented mission.
    -Friendly, small town work culture.

    Cons

    -Lack of opportunities for growth on an organizational and individual level.
    -Company culture prizes conformity and appearances over resolving conflict.
    -Vice Presidents, Managers and Supervisors frequently make problematic statements targeting individuals gender, race, ethnicity, and background, without consequences
    -Rampant favoritism.
    -Company prioritizes passing out free ice cream and having pep rallies over monetary incentives, despite repeated requests from employees.
    -Employees are put under extreme pressure to donate to charities and campaigns on a weekly basis, which can add unneeded stress when you're already paying off student loans, paying on a mortgage, car payments, utility bills, etc.
    -The formal system for addressing and resolving harassment functions as a de facto method for management to locate and retaliate against the aggrieved party.
    -A lack of consistent planning across the credit union means there is an increased focus on aggressively cross-selling to members, even when it is not in their best interest. This is often demoralizing.
    -Lack of SOP's, procedures.
    -Internal guidelines for work were unclear and often fell below industry standards.
    -An overload of work was not a chronic condition, it was the norm.
    -Inconsistent or nonexistent processes created a lot of waste of time, effort and money.
    -Skills acquired here do not necessarily transfer throughout the industry.

    Advice to Management

    -Work on improving incentives in line with employee feedback.
    -Create an atmosphere in which conflicts can be resolved in an open, healthy and productive manner.
    -Build, promote and work towards a plan to grow the credit union that is understandable across the organization and actionable.
    -Adopt new standards and work procedures that conform to industry best practices.
    -Concentrate on improving employee morale beyond superficial displays like events and popsicles.


  5. "Virtual Member Service Representatice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at GECU full-time

    Pros

    Flexibility, plenty of opportunities to move up

    Cons

    Favoritism, sometimes not willing to work with you


  6. Helpful (2)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Sales Service Officer in El Paso, TX
    Former Employee - Member Sales Service Officer in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GECU full-time (More than 3 years)

    Pros

    Employees get along well. Some managers are caring while executives show no regard for employees.

    Cons

    This company makes bad and unwise decisions without reason or evidence.

    Advice to Management

    Treat your employees better. Don't be overly greedy that you forget what a credit union is supposed to be.


  7. "VMSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VMSR in El Paso, TX
    Current Employee - VMSR in El Paso, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GECU full-time (More than a year)

    Pros

    Great opportunities for advancement as long as you put the work in.
    Good starting off pay and can go up depending on how productive you are.

    Cons

    Can be hard to make time to go to school.

  8. Helpful (2)

    "Do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in El Paso, TX
    Former Employee - Call Center Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GECU full-time (Less than a year)

    Pros

    Nice building, free coffee, good snacks

    Cons

    Lack of organization, bad trainers, negative outlook on working there. This place is not a great place to work

    Advice to Management

    The management lacks employees feeling good about the job. Since they already know it, they act like you should as well. They need better Supervisors and trainers!


  9. Helpful (1)

    "Member Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at GECU full-time (More than 3 years)

    Pros

    Great benefits package (Paid Holidays, match up to 6% on 401k, solid health benefits)

    Cons

    Low schedule flexibility
    Probability of working past 6PM most days & working almost every Saturday
    Management has practically no employee empathy
    Training lacks


  10. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Get place to work at

    Cons

    None I can think of.