GEICO Reviews in Chevy Chase, MD | Glassdoor

GEICO Chevy Chase Reviews

Updated January 19, 2017
28 reviews

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Chevy Chase, MD

3.0
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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
15 Ratings

28 Employee Reviews

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Pros
Cons
  • No work life balance not competitive salary (in 116 reviews)

  • Have to love working at a call center (in 126 reviews)

More Pros and Cons

  1. "Decent Place to Start A Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Chevy Chase, MD
    Current Employee - Actuarial Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Very stable, as long as you show up on time, and do non-zero work, you will keep your job.
    Turnover is high, which gives you a lot of opportunities to do meaningful work while you're still brand new.

    Cons

    Things move slowly. It can take years to go from a completed project to actually putting the product into the business.
    Upper management is solid, but a lot of middle management lacks experience.
    Due to high turnover many are promoted due to need rather than being ready for leadership.
    Salary is OK, it's enough to live on, but it pays less than the rest of industry. That is the main reason for the turnover.

    Advice to Management

    Increase pay, modernise policies, and improve speed of innovation. Keep up the ethical standards. The corporate ethics is one of the strongest in Corporate America.


  2. "Very strong company."

    Star Star Star Star Star
    Current Employee - Business Analyst in Chevy Chase, MD
    Current Employee - Business Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Stability will be there for a while. Committed to improving customer experience. Good entry level pay. Ability to move around company.

    Cons

    Salary could be better. It's very easy to get stuck in a particular group. Have to move around to elevate one's standing.

    Advice to Management

    More competitive salaries.


  3. "analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Chevy Chase, MD
    Former Employee - Analyst in Chevy Chase, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    The benefits are good, and there is annual profit sharing. The staff is good at training and getting you up to speed quickly. If you show that you are capable, you can acquire more responsibility in a short amount of time. The work-life balance is decent.

    Cons

    Despite being able to acquire more responsibility, actual promotions and pay raises are hard to come by. The management favors insurance industry "lifers" and those with an actuarial background over employees that have more diverse experience. Management is reluctant to spend money on new technology even when there are obvious needs for upgrades in the office.

    Advice to Management

    Be open about how employees can advance their careers. Spend less money on marketing and advertising and invest more in improving facilities and workplace technology.


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  5. Helpful (2)

    "Sr. Systems Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer (Contractor) in Chevy Chase, MD
    Former Employee - Senior Systems Engineer (Contractor) in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly work environment. Large heterogeneous IT Infrastructure, (Win32/Linux), allows for horizontal learning in many aspects of technology. Good managers. Solid contract $ hourly rate.

    Cons

    A lot of stovepipe systems make it hard to integrate. Not a lot of engineering processes in place. No reasonable parking available. Had to use Metro from Annapolis, MD.

    Advice to Management

    Keep working to integrate and eliminate stovepipe systems. Leverage Cloud opportunities where possible. Introduce more engineering processes to overall approach.


  6. "It's all about who you know"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chevy Chase, MD
    Former Employee - Business Analyst in Chevy Chase, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Full time gets benefits, as long as you kiss butt you can get ahead quickly, you can make a lot of friends, there is a lot of food days, salary is alright... better than most jobs starting out...

    Cons

    You won't get promoted unless you are liked by management; again it's all about who you know, regardless if your numbers are the highest on the floor or not. Because there is always a food around, you get fat really quick and there is a saying of the gaining the "geico 40" within your first year..... people, especially upper management team are really catty and petty.
    Also there is very little work/life balance. Geico is a horrible place to work if you have a family.

    Advice to Management

    Get it together, treat people right. Promote those who deserve it and not your friends. It's not proper and everyone knows what you are doing.


  7. Helpful (3)

    "Average job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Systems Analyst II in Chevy Chase, MD
    Current Employee - Applications Systems Analyst II in Chevy Chase, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    Stable, profit sharing, good work life balance are the positives of working at GEICO. Not many other things to say

    Cons

    Old building, old management, no telecommuting, be prepared to come into work no matter what. City and Metro shut down because of snow? Come in or use a vacation day.


  8. Helpful (1)

    "Good but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook

    I have been working at GEICO full-time (More than 8 years)

    Pros

    Good stability. Good strong company. Good philanthropic contributions. Good co-workers.

    Cons

    Change is slow coming. Work/Life balance is not the best. Salaries are not the most competitive.

    Advice to Management

    Allow more flexibility in regular hour scheduling and work from home options.


  9. "Review as an IT Service Desk Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Systems Technician in Chevy Chase, MD
    Current Employee - Associate Systems Technician in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    GEICO is a great company to start with, I've have grown a lot since I've been with the company.
    The company has great benefits.
    Profit sharing is a nice bonus each year as long as the company is meeting goals.
    They offer hotels to their associates when the weather is bad.
    Pay is reasonable.

    Cons

    This applies to my current department only:
    Poor training.
    Poor management.
    Poor communication among the different Tiers of IT departments in regards to tickets and documentation.
    Average number of calls per day 50-70, leaving you feeling overworked at the end of each shift.
    The way they queue the department isn't most effective, a more senior tech will take 14-30 calls a day while you have others that are taking 50-70 calls everyday.
    Promotions in that particular department are stagnant, no one ever gets the title of Senior Technician, no matter how many additional project they work on.
    Supervisors in the department don't have a technical background, therefore it becomes an environment where you must seek answers from your peers in a call center that takes 1200-1500 calls per day. This makes the department not as effective as it can and should be.

    Advice to Management

    Train each new person on all materials they should know for the department.
    Train all associates on everything they should be handling as an Tier 1 associate, so that way the queuing among all associates is equal and fair.
    To lower the call volume, the communication between Tier 2 and 3 and the customer they are assigned to needs to be better.
    Status on tickets should be updated from the higher Tiers, that way when a internal customer calls in checking in on their ticket, they can actually be updated with a status other than "it's assigned to someone."
    Department needs supervisors with a technical background.
    The designated trainer in the department should be available at all times, not in manager meetings when things aren't changing that frequently.


  10. Helpful (1)

    "Cool company, just really cheap."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Budget Analyst in Chevy Chase, MD
    Current Employee - Budget Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook

    Pros

    It is easy to switch to different departments. Profit sharing is great.

    Cons

    The pay is not very competitive, in my opinion, and factually. This insurance company has the lowest average salary compared to the other leading insurance companies.

    Advice to Management

    Come up with a better system our policy for employees at the headquarters during bad weather instead of giving us the option to risk our lives, or risk receiving a penalty in dependability.


  11. Helpful (5)

    "Good place to start, but many management pitfalls."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chevy Chase, MD
    Former Employee - Business Analyst in Chevy Chase, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    This was a great place to jump start my career and I was lucky to have a manager who really cared about helping me work towards my goals. I knew what skills I wanted to work on and asked for those opportunities to develop them.

    Cons

    There are not enough resources to cover the amount of work they want to get done. Regardless if you're on the business front or on IT, there is an obvious shortage of human capital. In my experience, you don't get compensated for overtime- you're expected to just do it. Because of this, everyone is stretched very thin, become irritated, and hence, teamwork and camaraderie suffers. This is frustrating yet understandable; why would you want to help someone out when you're neck deep in your own mountain of work?

    The office also needs a serious facelift. It still feels like a 1960s office, without the wide open space. I'd be embarrassed to show outsiders what this office looks like.

    Advice to Management

    Offer more competitive salaries to retain good human capital. Add some more perks to the office- why isn't at least free coffee available?

    Hire enough people to meet your plan needs. Overworking your employees without adequate compensation is the quickest way to lose your talent.


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