GEICO Reviews in Chevy Chase, MD | Glassdoor

GEICO Chevy Chase Reviews

Updated April 23, 2017
108 reviews

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Chevy Chase, MD

108 Employee Reviews

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Pros
Cons
  • No work life balance not competitive salary (in 115 reviews)

  • Have to love working at a call center (in 123 reviews)

More Pros and Cons

  1. Helpful (3)

    "Clueless, Ineffective Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chevy Chase, MD
    Current Employee - Anonymous Employee in Chevy Chase, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    The people are very nice. It can be a good environment if you're on the right team/in the right department. This is probably a good place to start a career out of school.

    Cons

    GEICO has an "Emerging Leader" program, meaning that they will hire kids out of college and fast track them to management. So you basically have a bunch of young managers who know the GEICO way but not how things work the real world. They also seem to not want to hire people with actual real world experience in case, you know, they may know more than the managers do. This is not a great recipe for staying competitive in the marketplace or hiring and keeping good talent.

    Advice to Management

    Start hiring experienced employees and listening to employees who know what they're doing. Stop being cheap with your resources.


  2. Helpful (3)

    "Great opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Chevy Chase, MD
    Current Employee - Senior Business Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Endless opportunities all over the country, in nearly every area or specialty you could possibly think of. Great culture. Competitive compensation. Profit sharing. Job security - owned by Berkshire Hathaway. Great work/life balance, particularly at the headquarters in DC however this will vary based on the department you work in (regional office, field, etc.).

    Cons

    Vacation accrual on a per-paycheck basis... takes time to build up when you first start. I previously worked in claims and it was a stressful position, with processes changing at a fast pace.

    Advice to Management

    Keep making us profitable so we continue to get fat profit-sharing checks!


  3. Helpful (1)

    "Process Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Analyst in Chevy Chase, MD
    Former Employee - Process Analyst in Chevy Chase, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GEICO (More than a year)

    Pros

    Solid company that is stable, provides good in-house training, and innovative as far as Insurance companys go

    Cons

    People are either lifers here or current employees on the way out for better things, classic huge company problem


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  5. Helpful (1)

    "Good but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook

    I have been working at GEICO full-time (More than 8 years)

    Pros

    Good stability. Good strong company. Good philanthropic contributions. Good co-workers.

    Cons

    Change is slow coming. Work/Life balance is not the best. Salaries are not the most competitive.

    Advice to Management

    Allow more flexibility in regular hour scheduling and work from home options.


  6. Helpful (1)

    ".good company, so-so management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Chevy Chase, MD
    Current Employee - Programmer Analyst in Chevy Chase, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at GEICO (More than 5 years)

    Pros

    Great benefits and job security.

    Cons

    level of enjoyment with the job is entirely dependent on management.

    Advice to Management

    Trust your employees to do the job they were hired to do - they're subject matter experts and you are not!


  7. "Great place to kick off your career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chevy Chase, MD
    Current Employee - Anonymous Employee in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Want to make a difference? Come to GEICO! Highly recommend if you are looking for work life balance and a place not just to work but build your career.

    Cons

    fortunate not to have any cons!


  8. "GEICO Actuarial Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Actuarial Associate in Chevy Chase, MD
    Current Employee - Senior Actuarial Associate in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    They value your study time.
    Work can be interesting if you're willing to find things to do (provided those things can improve the company in any way). if you're just trying to do what you're assigned to do, they can be quite mundane in the long run.

    Cons

    Lower pay than other actuarial firms. They don't appreciate your work enough. Only those who speak up often get recognized.

    Advice to Management

    Need to value the talent of the associates!! Human capital is so under-appreciated here.


  9. Helpful (4)

    "First Impressions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management Analyst in Chevy Chase, MD
    Current Employee - Product Management Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    GEICO's work culture, particularly in the PPR department, has been an extremely supportive environment with the freedom to learn many of the internal applications as well as develop technical skills like SAS and R without any prior experience. This freedom is developed through project assignments that encourage independent experimentation and interpretation as well as team support to answer the multitude of company and industry specific questions that are impossible to know when coming straight out of college.

    Cons

    In the PPR department, there appears to be a lack of ethnic diversity, which makes it feel like a stereotypical office environment where there is one or two African American workers, a few internationals that went to college locally, and the rest being Caucasian. GEICO prides itself on being a "low cost provider" in insurance, which is obvious in the office aesthetics and reactive approach to building maintenance. Also, during travel, there is an extremely limited amount of money allocated for daily meals, which apparently assumes you'll eat fast food every day and not tip your waiters/waitresses.

    Advice to Management

    Let's work on that diversity. It'll drastically improve work culture and educate associates beyond the daily work tasks. If we're representing the company on trips, we should not be concerned with our food budget to the point we have to make poor health decisions just to avoid taking money out of our own pocket.


  10. "Review as an IT Service Desk Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Systems Technician in Chevy Chase, MD
    Current Employee - Associate Systems Technician in Chevy Chase, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    GEICO is a great company to start with, I've have grown a lot since I've been with the company.
    The company has great benefits.
    Profit sharing is a nice bonus each year as long as the company is meeting goals.
    They offer hotels to their associates when the weather is bad.
    Pay is reasonable.

    Cons

    This applies to my current department only:
    Poor training.
    Poor management.
    Poor communication among the different Tiers of IT departments in regards to tickets and documentation.
    Average number of calls per day 50-70, leaving you feeling overworked at the end of each shift.
    The way they queue the department isn't most effective, a more senior tech will take 14-30 calls a day while you have others that are taking 50-70 calls everyday.
    Promotions in that particular department are stagnant, no one ever gets the title of Senior Technician, no matter how many additional project they work on.
    Supervisors in the department don't have a technical background, therefore it becomes an environment where you must seek answers from your peers in a call center that takes 1200-1500 calls per day. This makes the department not as effective as it can and should be.

    Advice to Management

    Train each new person on all materials they should know for the department.
    Train all associates on everything they should be handling as an Tier 1 associate, so that way the queuing among all associates is equal and fair.
    To lower the call volume, the communication between Tier 2 and 3 and the customer they are assigned to needs to be better.
    Status on tickets should be updated from the higher Tiers, that way when a internal customer calls in checking in on their ticket, they can actually be updated with a status other than "it's assigned to someone."
    Department needs supervisors with a technical background.
    The designated trainer in the department should be available at all times, not in manager meetings when things aren't changing that frequently.


  11. Helpful (1)

    "Good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Current Employee - Senior Applications Systems Analyst in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In the IT department employees are treated fair. It's stressful when the work calls for it but not as stressful as other IT companies I've worked for. It's also a very stable company that's conservative in the risks it takes.

    Cons

    The company doesn't provide flexible work schedule or work from home unless it's for a scheduled off hour event or if an individual is on production support and gets paged or call. Also the pay is a little lower than average.

    Advice to Management

    Flexible work schedules or work from home will be needed in order to attract and retain young bright IT talent. All ready the salaries offered are slightly below market, though profit sharing makes up for some of it.


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