GEICO Reviews in Dallas-Fort Worth, TX | Glassdoor

GEICO Dallas Reviews

Updated March 10, 2017
94 reviews

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Dallas-Fort Worth, TX Area

3.4
Star Star Star Star Star
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Approve of CEO
GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
62 Ratings

94 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    Benefits, stability, fast paced work environments. Helps improve skills

    Cons

    I really don't have any


  2. Helpful (1)

    "Good Company but Stressful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TA I Claims Adjuster in Sachse, TX
    Former Employee - TA I Claims Adjuster in Sachse, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Good benefits and the employees are great people. Management really tries to help you succeed. A lot of opportunity to move up within the company.

    Cons

    I found the job to be very stressful because of the workload and the monitoring expectations on each phone call.


  3. Helpful (3)

    "Customer service phone Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Dallas, TX
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    The pay and insurance is very good. Made a lot of friends. Profit sharing is nice. Can't think of anything else.

    Cons

    Extreme stress. Very difficult call metrics. Rude supervisors. Unrealistic AHT. Did I say rude supervisors? Very rude. Questionable coverage practices.

    Advice to Management

    Value your employees. Get better management. 6 minutes of bathroom time a day is cruel.


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  5. Helpful (2)

    "This place is horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Agent in Richardson, TX
    Current Employee - Phone Agent in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 8 years)

    Pros

    None, the salary is not worth what they put you through.

    Cons

    There is no life work balance. They expect you to ne robots and just over all ridiculous. You also get punished for using the restroom. Oh yeah and if you are very sick you better come to work anyway. If yoi have a death in your family you will have to miss thier funeral to work your weekend shift.

    Advice to Management

    Revamp everything its all horrible!


  6. Helpful (1)

    "Not an Ideal place"

    Star Star Star Star Star
    Former Employee - Claims Service Representative in Dallas, TX
    Former Employee - Claims Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at GEICO full-time (Less than a year)

    Pros

    The pay is good and the people are generally friendly

    Cons

    The workload ; management ; numbers

    Advice to Management

    Be more employee focused


  7. "Great Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    Management is transparent and always lets us know how the company is performing

    Cons

    Things change all the time, but it makes sense because we have to adapt to our customers

    Advice to Management

    Keep doing what you're doing


  8. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and benefits

    Cons

    Long interview process , testing is hard


  9. "Very Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Supervisor in Richardson, TX
    Former Employee - Customer Service Representative Supervisor in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    -not terrible benefits
    -profit sharing
    -tuition reimbursement

    Cons

    -intense micromanagement
    -overtime is always expected
    -emotionally controlling culture


  10. "Auto Damage Adjuster Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Provides great training program to get you the most prepared with little to no experience previous

    Cons

    Program is pass/fail and tends to be inconsistent with its grading practices and material

    Advice to Management

    Make a few exceptions on the grading or have a better system set up.


  11. "Bodily injury examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable company, no lay offs
    Good opportunity for advancement
    Good health insurance

    Cons

    Applies a call center approach or rules to upper level claims handling.
    Low pay high work load



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