GEICO Insurance Service Agent Reviews | Glassdoor

GEICO Insurance Service Agent Reviews

Updated August 16, 2017
13 reviews

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Insurance Service Agent

3.3
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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
10 Ratings

Employee Reviews

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Pros
Cons
  • I wished work/life balance was a lot better however once you reach a year of employment there are guidelines in place to help with certain situations (in 129 reviews)

  • Have to love working at a call center (in 136 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Agent in Lakeland, FL
    Former Employee - Insurance Service Agent in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Very customer and employee oriented.

    Cons

    Long hours and sometimes very difficult customers and not enough managers around on night shift to assist with them.


  2. Helpful (7)

    "Customer service phone Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Dallas, TX
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    The pay and insurance is very good. Made a lot of friends. Profit sharing is nice. Can't think of anything else.

    Cons

    Extreme stress. Very difficult call metrics. Rude supervisors. Unrealistic AHT. Did I say rude supervisors? Very rude. Questionable coverage practices.

    Advice to Management

    Value your employees. Get better management. 6 minutes of bathroom time a day is cruel.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Byron, GA
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Byron, GA
    Recommends
    Approves of CEO

    I worked at GEICO (Less than a year)

    Pros

    Pay and benefits were good. Supervisors and team atmosphere while training was supportive. They make you feel apart of the big picture.

    Cons

    For some it can be stressful meeting the daily goals, and also dealing with rude or difficult customers on the phone all day. Tight schedule you have to stick to.


  4. Helpful (3)

    "Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Agent in San Diego, CA
    Current Employee - Insurance Service Agent in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    The people who work there are fantastic. Pay is good too for a customer service job.
    I think this one of the best customer service jobs. Like anything customer service people call when there is a problem or a need.

    Cons

    Management, are slow at getting things done. They disregard what are issues floor agents have and stick to there own world. Once you are out of training they expect more and more of you. It is really a sink or swim job. Make sense in the end of the day its about handling as many calls as possible.

    Advice to Management

    Manage something other than call volumes, like moral and Hire more agents!


  5. "I don't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Agent in Virginia Beach, VA
    Former Employee - Insurance Service Agent in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Profit sharing, management were easy and nice to work with, pay is decent for the area, ever year you may get a raise dependent on how you did in the previous year.

    Cons

    Hard to get a good working schedule. It is the most micro-managed environment I have worked at. At certain points in the year, we were not allowed to do any non-GEICO related activities such as reading, even during the down time. If you have a lot of vacation hours saved up, it is difficult to be granted the time off. On days missed due to severe illness, prepare to come back to the first thing as, "here is your updated dependability for the year" as you must maintain a strict 97% dependability per the year.

    Advice to Management

    Recognize not just errors but also successes more.


  6. "Current employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Insurance Agent Customer Service in Tucson, AZ
    Current Employee - Licensed Insurance Agent Customer Service in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great employees. Honest, hard working people. Co workers who care about each other and like to have fun while still being competitive and driven.

    Cons

    Very much a "meat in the seats game". Management is very disconnected from their agents who speak to customers everyday. Changes are sporadic and unorganized. Not a lot of follow up when changes are implemented to make sure agents are prepaI red on how to handle them. Because the company is growing very fast and the nature of the work, on top of them not having very many perks for their front lines they have a very high turn over rate

    Advice to Management

    Try connecting with your agents more. Listen to them. Be more empathetic and inspiring to them. Don't treat them like a number.


  7. "Overall Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent/Customer Service Representative in Macon, GA
    Current Employee - Insurance Agent/Customer Service Representative in Macon, GA
    Recommends
    Positive Outlook

    I have been working at GEICO full-time (More than 10 years)

    Pros

    Competitive salary, benefits, 401k, Profit Sharing

    Cons

    high stress due to high expectations, no work life balance

    Advice to Management

    company needs to learn to pick the right people for the right job, and not just base positions strictly on numbers.

  8. "Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Agent in San Diego, CA
    Former Employee - Insurance Service Agent in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Good company to work for with good benefits. Starting pay is not bad $16 per hours back in 2011 with no degree. $17 per hour with bachelors.

    Cons

    Split days off. Only one weekend day off. Corporate environment, which you may or may not like.


  9. Helpful (1)

    "Pay is what made the job worth keeping. Not a bad company to work for, but very stressful meeting numbers and goals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Agent in Indianapolis, IN
    Former Employee - Insurance Service Agent in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, hours, length of lunch break, and youthful environment with the ability to grow.

    Cons

    Unrealistic dependability, nothing stays the same. Changes are frequent. Difficult meeting some goals, conflicting information and being micromanaged 24/7.

    Advice to Management

    Be more approachable, be more understanding with dependability and be consistent.


  10. Helpful (1)

    "Good pay, good benefits, provides all tools necessary for success."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Agent in Virginia Beach, VA
    Current Employee - Insurance Service Agent in Virginia Beach, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    They start you off at a good amount and help you select a benefits package right from the first day. They cover all expenses to help you get your licenses in your state for insurance, and even pay for all your on the job training. They are with you every step of the way.

    Cons

    The dependability requirements require you to be healthy and at work essentially all year with only a couple days worth of bumps in between. And once you get past that percentage, it limits all chances of moving departments, or even getting promoted.

    Advice to Management

    When it comes to your employees that work 12hr days, you should give them either a longer lunch or an additional break to help offset the time. It is very difficult to maintain morale when our breaks are limited to the exact same time frames as 9-5 employees...