GEICO Reviews | Glassdoor

GEICO Reviews

Updated October 17, 2017
506 reviews

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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
266 Ratings

506 Employee Reviews

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Pros
Cons
  • I wished work/life balance was a lot better however once you reach a year of employment there are guidelines in place to help with certain situations (in 130 reviews)

  • Have to love working at a call center (in 136 reviews)

More Pros and Cons

  1. Helpful (1)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    Colleagues and the benefits were good. The companies values were strong and had an ethical base. The company itself has the right mindset. The Indianapolis management team doesn’t align with it.

    Cons

    Micro managed, favoritism, unethical practicing, unprofessional behavior, unrealistic expectations, and unfair treatment by members of management. Also lack of a work life balance.

    Advice to Management

    See all sides of the situation before jumping to conclusions. Listen to your team and associates on the line. They know the actual issues and have solutions/ideas.


  2. Helpful (1)

    "Very stressful but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    The pay is great. You make more with a degree.
    The benefits are great as well: 401k match, health, dental
    If the company does well, you get a bonus based on their numbers. I think you have to work there for 1 whole year first.
    The people you work with are great.. very friendly, caring and helpful. Didn’t have 1 person that I didn’t like or couldn’t stand.
    Upper management works very closely with you to make sure you’re doing okay and everything is handled properly. Got to meet the regional manager within the first month of starting at the company.

    Cons

    Extremely critical: Micromanaging isn’t even the right word. They manage how many times you log off your computer. You have to be on the phone a certain amount of hours a week.
    High turnover rate: just when you get to know some coworkers, they’re gone.
    Stressful environment: you’re constantly hooked up to the phone. When one call ends, another comes in. No time for breaks unless you log off, but you’ll get docked on your hours if you do.
    Scripted: there are scripts of what you HAVE to say. It’s inappropriate in some circumstances.
    All about the customers needs over the employees needs. I had to come in to work during a natural disaster because we had to keep the phone lines open.

    Advice to Management

    Allow for more deviation from the scripts provided.
    Train your employees for more relatable and realistic customer interactions so they’re prepared and able to succeed in the work place.
    Allow more mentoring time with tenured coworkers.
    Make your employees feel more valued than the customers you service.

  3. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Title Clerk in Macon, GA
    Former Employee - Title Clerk in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    -set hours
    -on site lunchroom and gym

    Cons

    -if the dept. you are in is understaffed then you will be denied promotions to keep you there.


  4. "Good company to get your foot in the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Dama
    Former Employee - Auto Dama

    I worked at GEICO full-time (More than 3 years)

    Pros

    Decent training and if you have a good supervisor with time you'll feel you are prepared to handle the day to day tasks.

    Cons

    Different expectations for employees in the same position
    Management doesn't believe in work-life balance.
    Matrix are not controlled by you and how you perform your job 100%
    Lack of opportunity to provide feedback

    Advice to Management

    Being the second largest insurance company you really should value the input of your employees more. Provide benefits that align with the industry. 1.2B in marketing but paying adjusters on average 5K less than most other companies.


  5. Helpful (1)

    "Good early career job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GEICO full-time

    Pros

    Opportunity to gain experience and learn new skills

    Cons

    -Management un-receptive to change.
    -Management lacks a clear strategy and constantly swings from profit to growth focus
    -IT/Systems are a mess and implementing anything new takes a herculean effort


  6. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend

    I have been working at GEICO full-time (More than 10 years)

    Pros

    Shifts, pay, tuition reimbursement, benefits

    Cons

    Shady management, reports and computers that don’t work frequently, lack of a caring support system

    Advice to Management

    GEICO needs to work on having a personable management team that is understanding and caring. Everything is just about numbers and ignores any other facts leading to unfair treatment


  7. "good place to learn, success requires luck to get a good shift, and skill to move numbers in management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Sales Supervisor in Fredericksburg, VA
    Current Employee - Auto Sales Supervisor in Fredericksburg, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    great benefits, many opportunities to move within the company, but rarely are there any good shifts

    Cons

    no one ever leaves a good shift so in 5 years in management you may still be waiting for a family friendly shift to open up.

    Advice to Management

    Push the top supervisors to spread skills by helping 4th quartile agents get certified.

  8. Helpful (1)

    "Well paid and severely overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Damage Adjuster in Orlando, FL
    Former Employee - Auto Damage Adjuster in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Pay was pretty good for comfortable living. Good benefits including health insurance and retirement benefits like profit sharing. Some nice people to work with.

    Cons

    The jobs are not what they are described to be. There was very stringent quotas that burn people out in every job that I had while there. Managers cared more about numbers that people.

    Advice to Management

    Screen you managers for people that care about people more than numbers


  9. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Poway, CA
    Current Employee - Customer Service Representative in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    Decent pay and benefits.

    Cons

    Many. Poor management, excessive micromanagement, don't care about their employees.


  10. Helpful (1)

    "I feel like I've wasted 12 years of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor
    Current Employee - Claims Supervisor
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at GEICO full-time (More than 10 years)

    Pros

    Job security, profit share, pretty good benefits, awesome co-workers

    Cons

    Metric based, old-school corporate setting, lack of care or concern for employees.

    Advice to Management

    More like advice for the officers: you need to update your business structure to recognize the humanity of your employees. Up-and-coming young, fresh minds are not going to tolerate your outdated model. Good employees will soon demand good treatment for high-rated talent and you will be left behind.


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