GEICO Reviews | Glassdoor

GEICO Reviews

Updated December 14, 2017
2,939 reviews

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3.3
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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
1,778 Ratings

2,939 Employee Reviews

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Pros
Cons
  • Work/life balance is non-existent (in 139 reviews)

  • Have to love working at a call center (in 141 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (30)

    "Geico Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    Geico is overall a good company. If you work hard, you will be rewarded in the form of raises, more favorable shifts, and promotions. At the entry level, each supervisor is assigned to about 9 employees, so you can have more individualized attention. With that being said, there are also sup's all over the floor so if yours is busy, another is happy to help. The environment is friendly, often having parties and contests to boost office morale. Pay is good, benefits are excellent

    Cons

    Very micro managed, very strict metrics (but everything is layed out in front of you so its not unexpected) some unfavorable shifts. Not a lot of work/life balance, you clock in and go go go until you clock out, can be stressful.

    GEICO Response

    Aug 28, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! One of the things that we pride ourselves on is that our associates are truly devoted to creating a caring, family-like atmosphere. The job is... More


  2. Helpful (12)

    "Geico is to be avoided at all costs."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TA2 Claims Adjuster in Lakeland, FL
    Former Employee - TA2 Claims Adjuster in Lakeland, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only thing I enjoy about working for Geico is the name recognition when speaking to friends and family about where I worked. They are all like “oh yeah, we know geico, we love their commercials”.

    If they only knew that the commercials were the only highlight of the company.

    Cons

    Geico has a horrible reputation for underpaying and over working its employees. Salaried employees are given 15 hours of work to do in a 7.75 hour day. Unpaid overtime is a unwritten requirement if you want to keep a positive rating.

    There is no respect from management. There is no loyalty from the company when posting jobs to promote to. They would rather bring in someone from the outside who has no insurance experience instead of promoting from within.

    Their attendance policy is ludicrous. You generally get 2 weeks vacation and a week or so of sick time. If you use more than 3 days of your sick time, you better have FMLA or your “dependability” rating will fall below a 97% and you will be written up.

    If you want to use your vacation time, you must ask off literally 4 to 6 months in advance, otherwise the days will be blocked out.

    Geico tries to portray itself as an insurance company…but in reality, you are nothing more than a glorified call center phone rep.

    Geico is the only company I have ever heard of that makes you give back the per diem they give you when they send you on business trips if you don’t spend every single penny. Then they tell you what you can and can’t use it on.

    Oh they will continually tout that they offer profit sharing…. That’s all you will hear all year long… “we have profit sharing, we have profit sharing” “we can’t give you more than a 1 – 2 % raise because we have profit sharing”

    The fact is, profit sharing isn’t guaranteed, and while it has been pretty high the past few years, when added to my normal salary, it barely brings it up to the low end of the pay scale for the same position with other companies.

    Advice to Management

    Learn to respect your employees. Hire competent management staff. Pay decent salaries to ALL employees. Get rid of the “dependability” rating system. Get rid of the “rolling 12 month calendar” and replace it with the Jan – Dec fixed calendar.

    Stop implementing policies and procedures that are designed to keep employees from getting the highest merit raises and promotions possible.

    Stop trying to find new ways to dissect every second of every minute of every hour the employee is clocked in. Quality of work is better than quantity. Geico has yet to learn this.

  3. Helpful (5)

    "If you're here, use it as an opportunity to go somewhere else soon."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Something That Doesn't Reflect What I Do in Chevy Chase, MD
    Current Employee - Something That Doesn't Reflect What I Do in Chevy Chase, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People of average intelligence can be seen as geniuses.

    Cons

    Career opportunities revolve around favoritism, sycophancy, and being slotted for management since you were recruited. Most of the latter though leave for someplace better within a couple of years.

    Advice to Management

    Our customers don't see the world the way you do. Quit assuming that they do.


  4. Helpful (2)

    "Geico is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst II in Chevy Chase, MD
    Current Employee - Systems Analyst II in Chevy Chase, MD
    Doesn't Recommend
    No opinion of CEO

    Pros

    The reason 99.9% work there is the profit sharing, the individuals grand fathered into pension and alternative work schedules

    Cons

    I believe Geico is a profitable company, I don't read the profit/loss documents, but they appear to know how to run there insurance business; however the level of internal politics is amazing, the concept of "internal customers" needs to be abolished along with the boot camp
    The worst hospitality company ever, sodexho, needs to be replaced asap

    Advice to Management

    Call center does not operate like claim adjusters like IT like sales. you can not apply the same operating procedures to all the different departments, i guess it makes managing the groups easier


  5. Helpful (2)

    "HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative 62 in Woodbury, NY
    Former Employee - Customer Service Representative 62 in Woodbury, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Its a job and good training to take elsewhere, The training is insane. You are not allowed ANY days off for 6 months. But it is informative. When other insurance companies see you worked for GEICO they are quick to hire. They know you have good customer service training as well as knowledge of Auto insurance.

    Cons

    Lack of room for advancement, pigeon hole you as far as salary, the management is crap. They apply policies when and to whom they please. Having time off is impossible. If you are sick you better have a DR note and make sure its notarized.

    Advice to Management

    My advice to Woodbury Service management would be to quit. You are horrible at your job and your employees have no faith in you and pretty much hate you.


  6. Helpful (6)

    "Sad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Professional in Washington, DC
    Former Employee - Human Resources Professional in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    decent benefits package, steady working environment, friendly people

    Cons

    low salaries, discrimination, bad interviewing process, poor management

    Advice to Management

    please get a clue, speak to all your associates candidly and figure out what is actually happening in your departments


  7. Helpful (5)

    "GEICO- Even a caveman wouldn't want to work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Employment Specialist in Woodbury, NY
    Current Employee - Senior Employment Specialist in Woodbury, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits are good and what future employer hasn't heard of GEICO? My coworkers were friendly and helpful. I can't thank them enough for making the experience bearable.

    Cons

    Favoritism, incompetence of upper management, zero respect, no way to advance to anything meaningful.

    Advice to Management

    Actually listen to the feedback from the employee surveys. You may have noticed how horribly the company did on the last one.

  8. Helpful (5)

    "Think twice before applying -- must be willing to put GEICO before your family"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Analyst in Stafford, VA
    Current Employee - Senior Systems Analyst in Stafford, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits are great, however it's not enough to compensate for the stress and pressure workers are put under day to day. Delivery dates are aggressive often requiring 10 hours days to complete and reach set goals.

    Cons

    GEICO is known as the "low cost provider" for a reason. Workers suffer the most with low pay increases and limited parking options. GEICO also expects workers to show for work regardless of weather and illnesses.

    Advice to Management

    Management should be mentors and set an example for others.


  9. Helpful (7)

    "Don't Ever Apply To Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Poway, CA
    Current Employee - Customer Service Representative in Poway, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They will pay for you to get your license. Once you get it, run like hell to another insurance company.
    The only legal sweatshop in America.

    Cons

    New employees no longer get a pension because the company is so cheap and greedy. The average raise is 75 cents per hour each year, provided you are not on a warning. It is an "at will" employment with GEICO, which means you can be fired for any reason at any time. They like to instill fear and intimidation with employees. Turnover is really high due to how they treat their employees. The goals they set are difficult to achieve so they don't have to pay you a raise. They like to hire new employees who make less to replace employees who have been there a while who make more money.

    Advice to Management

    Clean house and get rid of all the poor managers and supevisors.


  10. Helpful (6)

    "RUN - Do not walk As Fast As You Can Away From The Application For Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Service Representative in Virginia Beach, VA
    Current Employee - Claims Service Representative in Virginia Beach, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    GEICO, or more appropriately called by those of us who work here, "SLAVECo" has to be the worst employer and job that I have ever dealt with in my life. SLAVECo will interview you and smile, pat you on the back, shake your hand and love you all the way to training. Once training begins, it's like they've pushed you down a very high slide. You enjoy the ride until you hit bottom, face first into the dirt ... the actual job itself. Once you're on the floor you are expected to be an autonomous robot claims drone - read everything you say from a script that changes weekly, be careful how you conjugate your verbs! And dread the feared "A Call" when you get scored down for the pick of the week in mark downs. Wait until your Manager talks to you about why you arent meeting your goals - and you tell her that its because you dont know exactly what your goals are because they change every week. She'll look at you with her eyes bulged out of her head and tell you you should have got in in your email. Along with the 400 other pieces of garbage that pop up every day telling about free this or come and get something but that's only for the people who arent tied down to a phone and aren't even allowed a potty break without it counting against theire rating. SLAVECo is a horrible company. They treat their employees worse that dirt. Of course that is my opinion and my experience. RUN , do not walk away from applying for a job here!

    Cons

    Management ... Zero Respect for employees
    Management ... Unrealistic goals and expectations

    Advice to Management

    Clean house with management. Promote people who have actually done the job and know what they are talking about and can do more than read stats on spreadsheets showing how many seconds someone was in the bathroom in a week.


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