GEICO Reviews | Glassdoor

GEICO Reviews

Updated July 20, 2017
2,679 reviews

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2,679 Employee Reviews

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Pros
Cons
  • No work life balance not competitive salary (in 120 reviews)

  • Have to love working at a call center (in 131 reviews)

More Pros and Cons

  1. "pre-planning advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO part-time (More than 3 years)

    Pros

    Because I know that is a good company and I like to work customer service

    Cons

    I seller of cemetery and funerals pre-planning


  2. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Underwriting Analyst in Chevy Chase, MD
    Former Employee - Lead Underwriting Analyst in Chevy Chase, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    Challenging work, there was lots of room to grow and learn. I liked that there are opportunities to explore different departments and jobs internally

    Cons

    In my dept Sr. Management was long tenured which left few opportunities to advance. Many colleagues either left or transferred to other departments

  3. "Not Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX
    Positive Outlook
    Approves of CEO

    I have been working at GEICO (More than 3 years)

    Pros

    Flexible Hours and good work life balance

    Cons

    Senior Management needs to listen to employee feedback


  4. "I've had a good experience at GEICO so far. I don't have much to complain about."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salvage Specialist in Macon, GA
    Current Employee - Salvage Specialist in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    You feel a since of job security and there is always opportunities to further yourself in the company. There are always job posts to advance in the same department.

    Cons

    The department is in a team environment but not every associate does their fair share of work.
    You tend to feel a little unappreciated when you're working hard and it goes unnoticed.

    Advice to Management

    Hold every one accountable for what they do and don't do.


  5. "Inbound Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Lakeland, FL
    Former Employee - Insurance Sales Representative in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 10 years)

    Pros

    Great pay and benefits. Profit sharing check is guaranteed every year and GEICO really loads up your 401K very fast. Very good product to sale and the price was always competitive. Great training also for new hires!!

    Cons

    Horrible sales managers who they refuse to fire. Very demanding where numbers is all they care about. Became very stressful over the years and led to burn out.

    GEICO Response

    Jun 21, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! One of our main sources of pride comes from the fact that we are a company that invests in its associates in every aspect of their lives; we... More


  6. "Changing Times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Buffalo, NY
    Former Employee - Customer Service Representative in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO (More than 3 years)

    Pros

    Good pay
    Good people
    Profit sharing
    Orientation is great

    Cons

    Stressful environment
    Micro managing
    Seniority for shift choices

    Advice to Management

    Go back to rewarding your hard working employees with more than just IT incentives


  7. Helpful (4)

    "You'll love it until you hate it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 5 years)

    Pros

    Opportunities for advancement. Good coworkers.

    Cons

    They treat associates like children. Efficiency goals that do not correlate to your workload, so depending on the volume you receive they're either pretty easy or downright impossible. Although the company claims to have "uncompromising integrity" this is not displayed by management, and indeed senior management. The metrics encourage a culture of doing whatever it takes to try to meet them, which often directly conflicts with the company's operating principles.

    Advice to Management

    Trust your associates to do the job you trained them to. Re-evaluate your metrics - simply raising the goals doesn't mean your associates will close more claims if they don't have enough claims to be able to meet those goals. Make sure merit increases for departments correlate to cost of living - even if the department is struggling as a whole, top performing associates should be able to get enough of an increase to keep on top of cost of living.

  8. Helpful (4)

    "If you have enough patience you can do the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Dallas, TX
    Current Employee - Customer Care Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Can easily build relationships with your fellow associates. Depending on what your qualifications are, it may or may not be a great fit in terms of salary. Geico offers profit sharing, health, dental, vision, flextime options - you can take off a few hours and make it up on a different day.

    Cons

    Micro management, micro management, micro management ..i couldn't say that enough. OMG!! Yes it is a call center but you should be able to tell who does their fair share of work and who doesn't. Vacation takes for ever to accrue, no short term disability.. (doesn't help new mothers)..no service on your cellphone around the work areas. Salary not as competitive with industry standards.

    Advice to Management

    Stop micromanaging associates so much.. It will only increase stress levels and lead to higher turnovers.


  9. Helpful (1)

    "Great day at geico"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Virginia Beach, VA
    Current Employee - Retention Specialist in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    When you first start, it's easy to increase your salary. Within my first year out of training I went from $15/hr to $20/hr. You just have to meet their requirements for each promotion. Great 401k, and profit sharing benefitsp.

    Cons

    After the first 3 initial promotions or pay increases, it becomes more difficult to increase salary. And moving into management and leadership positions can take years

    GEICO Response

    Jun 21, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! It's clear that you've been able to take advantage of the wide opportunities for advancement within our service department. Yours is a great tale... More


  10. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Macon, GA
    Current Employee - Customer Service Representative in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Good training, good pay, good benefits, you WILL move up if you work hard enough.

    Cons

    It's a call center.

    Advice to Management

    My management is great.


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