GEICO Reviews | Glassdoor

GEICO Reviews

Updated October 21, 2017
2,849 reviews

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2,849 Employee Reviews

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Pros
Cons
  • I wished work/life balance was a lot better however once you reach a year of employment there are guidelines in place to help with certain situations (in 131 reviews)

  • Have to love working at a call center (in 136 reviews)

More Pros and Cons

  1. "Great Benefits, night shift sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Indianapolis, IN
    Former Employee - Sales Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Starting pay is decent. Advancement based on performance. Cost of living raises. Benefits are awesome. In depth training before speaking to customers. They make sure you know your stuff before you get to be on your own. Great employee appreciation events.

    Cons

    Night shift gets shafted in terms of events. Changes are made without consulting the people on the front lines. Incredibly difficult to improve numbers when needed. Difficult to change schedules/shifts if needed.

    Advice to Management

    Listen to your people. We will work harder if we feel appreciated.


  2. Helpful (3)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time

    Pros

    Colleagues and the benefits were good. The companies values were strong and had an ethical base. The company itself has the right mindset. The Indianapolis management team doesn’t align with it.

    Cons

    Micro managed, favoritism, unethical practicing, unprofessional behavior, unrealistic expectations, and unfair treatment by members of management. Also lack of a work life balance.

    Advice to Management

    See all sides of the situation before jumping to conclusions. Listen to your team and associates on the line. They know the actual issues and have solutions/ideas.

  3. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, MA
    Current Employee - Customer Service Representative in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Interview process was fun, did not get an offer. Seem to be a lot of great people. Will try again in 6 months

    Cons

    Challenging, keep organized follow directions go in with a really really great positive attitude. Do not be unprepared.


  4. "Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    benefits and end of year bonus

    Cons

    Driving, upset customers, shop owners


  5. Helpful (1)

    "They aim for average, and they got it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Modeling Analyst in Chevy Chase, MD
    Former Employee - Product Modeling Analyst in Chevy Chase, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    -Chill
    -Many different departments and job choices
    -Near DC

    Cons

    -Boring
    -Not very well paid
    -Old fashioned and strict
    -Penny wise, pound foolish

    Advice to Management

    Stop being so miserly and actually invest in your infrastructure and your people


  6. Helpful (1)

    "claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GEICO full-time

    Pros

    great training program for new claim adjusters.

    Cons

    management forces some adjusters into management positions even if your not interested.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Tucson, AZ
    Former Employee - Insurance Sales Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Great benefits and people want you to succeed.

    Cons

    Sometimes tedious having the same conversation over and over.

    Advice to Management

    Increase base pay.

  8. Helpful (1)

    "They are okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bodily Injury Adjuster in Macon, GA
    Current Employee - Bodily Injury Adjuster in Macon, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at GEICO (More than 3 years)

    Pros

    Great pay after working there for 4.5 years. I started at 12.55 ended at 25 per hour but I had to earn every penny. I got promoted 4 times during that period of time.

    Cons

    Once I became a salaried associate goals were based on me working after hours and over time. Policies and procedures do not make sense. Geico leads customers to think they have coverage when they dont. They also low ball attorneys when evaluating bodily injury claims which in turn makes the at fault customer more likely to be sued.

    Advice to Management

    Change your policies and procedures don't investigate claims for coverage when the customer can tell you they know they don't have coverage. Don't make liability decisions without all the evidence and then go back and change it because your decision didn't include all the evidence.


  9. Helpful (1)

    "Auto Damage Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    - Profit Sharing
    - Paycheck
    - Autonomy for the most part

    Cons

    - Constantly waiting to get fired, even as a top performer
    - All reviews follow the same (Positive, Negative, Positive) format, however, the positives are fluff.
    - Being told that there is no way to be a top tier performer because they will "find ways to keep everyone around the same rating".
    - No clear training on actual day to day activities, instead, lots of training on how to act and look at cars.
    - Two months of high stress training away from family and friends for minimal pay increases.

    Advice to Management

    - Make the job feel more like a career
    - Stop the constant threats of termination


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO full-time

    Pros

    Love the idea of a development program
    GEICO is super loyal
    Great benefits
    the community is very caring and welcoming

    Cons

    pay is average
    pretty strict on certain rules


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