GEICO Reviews | Glassdoor

GEICO Reviews

Updated April 27, 2017
2,542 reviews

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Full-time Part-time

2,542 Employee Reviews

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Pros
Cons
  • No work life balance not competitive salary (in 115 reviews)

  • Have to love working at a call center (in 123 reviews)

More Pros and Cons

  1. Helpful (2)

    "Awesome Insurance Company!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Damage Adjuster in Orlando, FL
    Current Employee - Auto Damage Adjuster in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Job Security!!!
    An actual path for growth opportunity.
    Profit sharing.
    Pay increases.
    Overtime pay.
    -Geico is seriously a wonderful company to work for. They tell you exactly what they are looking for as an adjuster. They never make you feel as if you're job is in jeopardy. They focus their hiring on getting the smartest candidates. If you fail the training it's because you didn't apply yourself. They are very encouraging, and your teammates are actual teammates that will be there and look out for you. Resources are plentiful. Technology is top notch. Help desk is always available. I didn't realize how valuable this position was until I started working for them. Thousands of people from other departments within GEICO apply for this position. It's pretty coveted and when you're in it you can see why. If you want a career, apply now and never look back. I'm blessed to have this position.

    Cons

    Handling a few more responsibilities than you would if you were with other carriers.
    Supervisor availability.
    Customer Survey scoring methodology
    -you will without a doubt work a bit harder than some adjusters at other carriers. However, that shouldn't deter you from working for GEICO. Other carriers are laying off their adjusters. That's a scary position to be in especially that the other carriers have been in business longer than GEICO. You will not have that worry here. Many adjusters leave GEICO And end up coming back. You have to be mature and serious about your career here. It isn't for lazy people or complainers. It's made for people that CARE about their work. Lastly, if you have to be ok with little or no supervision as the supervisor position is very demanding and they will have little time to be there once you show them you don't need your training wheels any longer. : )

    Advice to Management

    Other than making your supervisors a bit more available I would say you guys are exemplary in management.


  2. Helpful (2)

    "Great Environment, But Stressful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Great training, compensation, great co-workers, plenty of fun company held events.

    Cons

    Very high volume of work, pressure to perform and meet required goals, being micro-managed is a part of everyday life.

    Advice to Management

    GEICO has a great training program and they certainly know how to make you efficient, but it's for a very good reason! Walking through the door everyday to see that you have over 500 calls waiting in the queue is not exactly how many people would like to start off their day. GEICO has a very high turn-around rate of employees. The stress level, for many, just doesn't seem to be worth the compensation at times. Although their training program is very good, once you hit the floor pressure to hit many different goals for every call you're on just adds to the stress. And if you're not being evaluated by the QA department listening in, then you're being evaluated by your supervisor. If you don't meet certain conversation pieces that or forget to mention them, then you've failed the call.


  3. "Predictable position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salvage Specialist in Macon, GA
    Current Employee - Salvage Specialist in Macon, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Pretty secure position and a lot of support when you need it, many supervisors with a 1:6 ratio for the most part.

    Cons

    Disconnect with management and goals always seem unrealistic. Things constantly change and so does the pace. You don't really have a personal relationship with anyone you truly feel like a number.

    Advice to Management

    Lay off the signing in and out of the phones allow people to take longer lunches and breaks in between calls and higher more people to actually handle the call volume and claims.


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  5. "Auto damage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Damage Supervisor in Chevy Chase, MD
    Current Employee - Auto Damage Supervisor in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    Great room for upward movement with great benifits.

    Cons

    Not really a con but you should know that you better be good with working hard.


  6. "Senior Special Investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Special Investigator in Baton Rouge, LA
    Current Employee - Senior Special Investigator in Baton Rouge, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than 10 years)

    Pros

    Profit Sharing, when available can be quite high.

    Cons

    Base salary low by industry standards, very high workload. Penalized for taking any time off.


  7. "Geico !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Buffalo, NY
    Current Employee - Customer Service Representative in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone I met was so nice!
    Positivity
    Its obvious to me that Geico hires the best

    Cons

    The only con would be how long the hiring process is.


  8. "Liability claims"

    Star Star Star Star Star
    Former Employee - Liability Claims Representative in Phoenix, AZ
    Former Employee - Liability Claims Representative in Phoenix, AZ

    I worked at GEICO full-time (More than a year)

    Pros

    Great place to work and mgmt is great.

    Cons

    The workload is very stressful at times


  9. "Good for a stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Katy, TX
    Former Employee - Customer Service Representative in Katy, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    Pays well. Good people. Nice benefits

    Cons

    Limits bathroom breaks. If you drink water during the day they will track your pee breaks. Promotions are based on optional customer surveys and convincing customers to use the correct body shops.

    Advice to Management

    Stop micromanaging every aspect of workers day. Base promotions off tangible numbers not customer whims.


  10. "Great pay and training program. Managers and leadership are nice and gelpful. However, your time is tracked like crazy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in San Diego, CA
    Former Employee - Claims Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    The pay is good, benefits are good, you have a set schedule every week, great training program (3 months), management was understanding if you are performing well.

    Cons

    They don't give you enough time to work existing claims. When i asked when to work on certain things they said come in early, stay late, work through your break or get a night shift. Not acceptable answers in my opinion. Overall, it was a stressful environment. If you are off the phone longer than 1 minute someone is emailing you to get back on the phone. You are micro managed left and right.

    Advice to Management

    Allow specific time to work on your work plan. Even if its only 45 minutes a day. Maybe 15 minutes after each break. It would relieve stress and claims would get done more efficiently and accurately.


  11. Helpful (1)

    "Ugh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Virginia Beach, VA
    Former Employee - Insurance Sales Agent in Virginia Beach, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Helps pay for school, ability to move up within company, easy to see when you can get your next raise

    Cons

    stressful, mundane, customers lack of knowledge of insurance can be frustrating, high sales goals which can be hard to meet, easy to gain weight (you are always on your butt)

    Advice to Management

    Give employees more breaks, more time to gather themselves, and a gym membership. They call it the GEICO 20 for a reason!


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