GEICO Reviews | Glassdoor

GEICO Reviews

Updated September 26, 2017
2,807 reviews

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2,807 Employee Reviews

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Pros
Cons
  • I wished work/life balance was a lot better however once you reach a year of employment there are guidelines in place to help with certain situations (in 129 reviews)

  • Have to love working at a call center (in 136 reviews)

More Pros and Cons

  1. "An okay job to help build your resume when fresh our of college or high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Okay pay for being an actual entry level position. Great benefits. Ability to make more via bonuses and profit sharing. Supervisors and Managers are understanding and actually seem to care and desire growth from employees.

    Cons

    This is without a doubt a inbound call center position. The work schedule when starting off will be either nights or weekends or most likely both, even on the normal m-f day shifts have rotating weekend days. The work environment is relatively depressing. Specific to the MOAT department you results are sometimes up to chance as it is a known issue in the department that you will receive many unsellable calls due to poor transfer quality. The work itself is grating, and can get very frustrating day in and day out. Poor work-life balance. The attendance policies are archaic and are not accommodating to the real issues that happen in life.

    Advice to Management

    Be more accommodating in general, while most of the issues with working for this company is due to policies, goals, and expectations created by disconnected executives, management should be there to fight more heavily for the people who are metaphorically in the trenches.


  2. Helpful (1)

    "paralegal"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GEICO full-time

    Pros

    Included a lot of time off and the pay wasn't bad

    Cons

    The work load was a little too much, and the management was poor

  3. "Emeregency Road Service Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Dispatcher in Indianapolis, IN
    Current Employee - ERS Dispatcher in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Good pay. Great hours. Very thorough training program and everyone wants you to be successful. There is always something going like games in lobby or floorwide competitions. Nice cafeteria and break rooms.

    Cons

    Require almost perfect attendence and call grading spectrum is very black and white. You can lose one call and knock your score down to almost the "danger zone"
    Not allowed to logout of the phones on weekends unless its your break or lunch time

    Advice to Management

    Review call grading policies and make weekends that we have to work there a little less stressful. the call flow is the same if not less than weekdays

    GEICO Response

    Aug 28, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! It's always great to receive feedback -- both positive and negative -- straight from the voices of our associates so we can tap directly in to what... More


  4. "It was a great experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The supervisors were great to work under! Everyone was very positive and the pay was not too bad! I would recommend working here.

    Cons

    There were no major cons. Sometimes the workload would get pretty stressful but it was not that bad. I would recommend


  5. "ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO full-time

    Pros

    good hours, training was ok

    Cons

    management needs work, low pay

    Advice to Management

    pay attention to needs of workers


  6. "working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at GEICO full-time

    Pros

    pay benefits training co workers

    Cons

    stress hours, metrics, feedback, time


  7. Helpful (6)

    "Auto Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster in Lakeland, FL
    Current Employee - Auto Claims Adjuster in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Great pay and huge opportunities to further your career with the company solely based on performance

    Cons

    Heavy workload with very strict break requirements. Some of the requirements to move forward in the company are not fair because we did not come to the company to be a salesman

    GEICO Response

    Aug 22, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! As a claims adjuster, we know that you're out in the field taking care of our customers in their utmost time of need, and for that, we're grateful... More

  8. "SIU"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SIU Investigator in Phoenix, AZ
    Current Employee - SIU Investigator in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GEICO full-time (Less than a year)

    Pros

    Established Company. Decent pay & benefits.

    Cons

    Management is not responsive to workers needs. Things change constantly, sometimes daily. You are micromanaged to the point where it is tough to do your job. If 1 mistake is made on a case, you can be downgraded and fail a case.

    Advice to Management

    Let us do OUR jobs. Quit screwing stuff up trying to reinvent the wheel. Workers cannot be productive when the workload exceeds manageable amounts. Quality suffers when workers are overwhelmed with cases.


  9. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Poway, CA
    Current Employee - Insurance Agent in Poway, CA

    I have been working at GEICO full-time (More than 3 years)

    Pros

    Bonus opportunities
    Profit sharing
    Friendly work environment

    Cons

    Don't expect to work Monday thru Friday for at least 10 years plus
    You can make good money if you don't have a life and are willing to works lots of OT


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Counselor in Virginia Beach, VA
    Former Employee - Insurance Counselor in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 10 years)

    Pros

    Good salary and benefits including profit sharing, 401k.

    Cons

    You will work hard, which is to be expected. Not a "con".

    Advice to Management

    The open door policy is wonderful. Keep offering the great opportunities Geico has. Mr. Nicely has led the company to great success.

    GEICO Response

    Aug 22, 2017 – Branding/E-Recruitment Specialist

    Thank you so much for taking the time to review us! We are so delighted to see your praise about the legacy of success we've fostered and share with our associates across the company.

    When GEICO... More


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