GEICO Reviews in San Diego, CA | Glassdoor

GEICO San Diego Reviews

Updated July 20, 2017
131 reviews

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San Diego, CA Area

3.3
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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
87 Ratings

131 Employee Reviews

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Pros
Cons
  • No work life balance not competitive salary (in 120 reviews)

  • Have to love working at a call center (in 130 reviews)

More Pros and Cons

  1. "Liability Adjuster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Poway, CA
    Former Employee - Anonymous Employee in Poway, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 10 years)

    Pros

    Great work environment. Great company to work for altogether. Enjoyed working 10+ years. Would have stayed longer if husband did not relocate to out of state.

    Cons

    Need a college degree at Poway office in order to advance.


  2. "Good money and fun environment sometimes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Poway, CA
    Former Employee - Insurance Sales Agent in Poway, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (More than 3 years)

    Pros

    Good pay, competitive environment, lots of movement to different departments. Fun work meetings, gym on sight and cafeteria with goodfood on sight

    Cons

    Monotonous, felt like a monkey in a machine, not flexible when it comes to time off, hard to move past any issues due to "that's just the way it is" . Very much big brother watching over you which is ok if the management didn't seem to be listening specifically to find something wrong.

    Advice to Management

    Don't jump to conclusions with your employees. I liked working there and was a good sales agent but twice I was called out for something I didn't do and later was apologized to for coming to that conclusion. It makes your employees feel undervalued. Also more windows!! It feels like a dungeon sometimes. 😊

  3. Helpful (4)

    "GEICO: To Each Their Own"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Poway, CA
    Former Employee - Sales Representative in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    *Good opportunity to make additional money based on sales performance
    *Paid training to prepare for CA State Licensing Exam
    *Great cafe available for lunch with different cold/hot items
    *Occasional free treats like coffee, ice cream, etc.
    *Relaxed dress code (leggings for women, baseball jerseys for men, trainers, sandals, club wear, loungewear, etc.)
    *Personal cubicle that you are allowed to decorate to your personal taste
    *No down time; Day goes by rapidly
    *Assigned mentor from training knowledgeable, committed, and dedicated
    *Gym on site
    *Large parking lot; guaranteed parking
    *Diverse staff (POC, LGBTQI)
    *Secure and safe work environment (security, badge entry)
    *Paid time off, Sick days, vacation, etc
    *Quick resolution with error made in final check (24 hr turn around to reissue 2nd check)

    Cons

    *Misinformation provided at time of hiring regarding planned vacation
    *Misinformation given regarding pay increase and back payment
    *No perceived sense of urgency for employee issues by direct supervisor, lack of follow up
    *lack of professional demeanor by some employees (statement made that could be perceived to be racially insensitive, over the top boasting by top sales agents, misuse of break and personal time allotments)
    *Negative talk (low level of trust and collaboration)
    *Disrespect and Unprofessional (Final interaction with Management and Human Resources was over an hour past our designated appointment time. Final check was missing over 53 hours of vacation pay)

    Advice to Management

    *Deliver clear and concise information regarding employee issues after making certain the resolution is finalized before delivering decision to employee
    *Provide a level playing field by ensuring all employees are compliant with meeting standards for availability on phones (accountability for those that have 3 hours in coaching to socialize or avoid being on the phone due to having a bad sales day, 1 hour of personal time, 15 minutes late to return from lunch, etc)
    *Minimize negative talk made from mentors regarding new sales agents (perhaps provide training on the impact of a negative work environment so that they can understand the result of gossiping or talking negatively behind someone's back)
    *Offer additional training to supervisors to improve their communication, coaching, and professionalism (Eliminate sarcastic or condescending attitudes of senior supervisors "Shouldn't you know that by know, Would it make you sad if I told you to reject that item, I don't have time to help you with that"


  4. "pre-planning advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GEICO part-time (More than 3 years)

    Pros

    Because I know that is a good company and I like to work customer service

    Cons

    I seller of cemetery and funerals pre-planning


  5. Helpful (2)

    "Glorified Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Poway, CA
    Former Employee - Insurance Agent in Poway, CA
    Doesn't Recommend
    Negative Outlook

    I worked at GEICO full-time (More than a year)

    Pros

    The coffee and some of the food tastes alright.

    Cons

    Management is unorganized and inefficient. Expectations for performance are beyond unrealistic. You can have higher ratings on your metrics you are evaluated on and sell more policies than employee's that are higher pay grades than you, but be terminated for not meeting the performance requirements set by management. This place is not for those who want to advance their careers. This is where one goes to be underpaid and constantly under stress of termination. Meetings with management occur monthly, reminding you that you may be up for termination if you do not perform. do yourself a favor, If you are considering working here, first read all the negative reviews about the workplace environment here, and take note of the recurring themes that are written in the "Cons" section for each one.

    Advice to Management

    Be useful, knowledgeable, available, and don't just be primarily concerned with preserving your own employment and looking good.


  6. Helpful (7)

    "Cold Corporate Sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in San Diego, CA
    Former Employee - Sales Supervisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GEICO full-time (More than 5 years)

    Pros

    Competitive Pay/Benefits
    Profit Sharing
    Rewarding bonus structure for sales agent
    Awesome people at the supervisor level and below

    Cons

    Management is completely out of touch with the front line workers. They make decisions solely based on numbers and data. Processes are developed to move numbers with zero regard for common sense, unintended consequences, customer experience, or impact to our sales agents. Feedback from agents and supervisors to management falls on deaf ears.

    Sales agents are micromanaged and made to follow dozens of wordtracks and processes with little autonomy to use the selling skills that got them hired. Sales agents are treated like children.

    New processes are rolled out frequently and then abandoned months later. Sales agents are reluctant to adopt new processes as they know they will not stick, making the supervisor's job more difficult.

    Sweatshop environment. Sales agents are reprimanded for taking a 20 second breather between calls. Management will literally follow agents to make sure they are using the bathroom if they sign off the phone outside of their scheduled break or lunch. Sales agents are reprimanded for going even 1 minute over OR under their assigned 30 minute lunch break.

    HR heavy culture. Even the slightest hint of comradere between sales agents and their superiors is forbidden outside GEICO walls. No outside fraternizing or team building whatsoever.

    Managers and directors show no loyalty whatsoever. I was fired without warning for an honest mistake that was interpreted as an integrity issue, despite having a spotless track record for several years. Honesty, hard work, good will, and top tier performance will get you nowhere here.

    Advice to Management

    Change everything above.


  7. "Good Starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Poway, CA
    Former Employee - Insurance Agent in Poway, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    They are great at walking you through every step of training and making sure each person gets some one on one training to better them selves.

    Cons

    They can micromanage a bit too much and are a bit too focused on stats and call grades than making sure you know the actual information.

  8. Helpful (1)

    "Call center environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Poway, CA
    Former Employee - Claims Service Representative in Poway, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Great pay, great benefits! Training is great, it breaks down what is expected and what you'll be graded on when you start the position. Night time difference was amazing for starting out.

    Cons

    Childish employees, managers do not address unprofessional employees. Your calls will be micromanaged and even when the customers are hostile or unreasonable you must meet company standards, management does not take in account unreasonable customers. The environment was a bit like high school.

    Advice to Management

    Professionalism. When an employee speaks unprofessionally to the group, it should be addressed.


  9. Helpful (3)

    "High Turn over rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Poway, CA
    Former Employee - Insurance Agent in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Great benefits, over time availability, great income for entry level and stable income

    Cons

    Almost everyone is on leave or anti depressants. Get ready for constant yelling from clients. very abusive on the phone (customers) Extremely high standards. Most people quit in a year.


  10. Helpful (2)

    "Great pay and training program. Managers and leadership are nice and gelpful. However, your time is tracked like crazy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in San Diego, CA
    Former Employee - Claims Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    The pay is good, benefits are good, you have a set schedule every week, great training program (3 months), management was understanding if you are performing well.

    Cons

    They don't give you enough time to work existing claims. When i asked when to work on certain things they said come in early, stay late, work through your break or get a night shift. Not acceptable answers in my opinion. Overall, it was a stressful environment. If you are off the phone longer than 1 minute someone is emailing you to get back on the phone. You are micro managed left and right.

    Advice to Management

    Allow specific time to work on your work plan. Even if its only 45 minutes a day. Maybe 15 minutes after each break. It would relieve stress and claims would get done more efficiently and accurately.


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