GFM Holdings Reviews | Glassdoor

GFM Holdings Reviews

Updated August 15, 2017
7 reviews

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2.6
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GFM Holdings CEO Peter Sakal
Peter Sakal
2 Ratings

Employee Reviews

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  1. "It's OK as an "in-between" job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Colchester, England (UK)
    Current Employee - Customer Service Agent in Colchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GFM Holdings full-time (More than a year)

    Pros

    A lot of the guys in the call centre are lovely and very helpful which does help to make it a more bearable place to work. Some of the senior agents are really pro-active too and offer great feedback and support to enhance your learning and I learnt a lot of valuable telephone skills. Your work is also subject to Quality Monitoring which is a great way to track your performance as an agent. There is often overtime available and the benefits for all overtime completed (if you've worked a 40 hour week) are Tesco or Amazon vouchers as you can get £10.00 vouchers for every 4 hours of overtime you work.

    Cons

    The shifts can be a bit inconsistent although this has since been improved as you can work 1 week of set hours now. Rostered days off can be a pain especially if these are on a Tuesday and Thursday for example as one day off is not long enough to rest up. Working on Bank Holidays (even Christmas Day) can be a nuisance and some team leaders clearly have their own favourite agents with whom they frequently socialise with out of work and it seems to be those agents who are favoured by the team leaders/Senior management are the ones who get scouted for senior roles, regardless of whether they are capable of doing the role.

    Advice to Management

    A bit more understanding and flexibility with working patterns/family life would not go amiss and all staff (not just the select few) should be afforded the opportunity to have a trial at being senior agents to see if the role is right for them as this would be a great way to build upon existing skills/strengths.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at GFM Holdings full-time

    Pros

    Flexible, interesting, varied, growing, diverse

    Cons

    Location, building, location, location, location

    Advice to Management

    Take care of your people

  3. Helpful (2)

    "Steer Clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colchester, England (UK)
    Former Employee - Anonymous Employee in Colchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GFM Holdings full-time (More than 5 years)

    Pros

    I would say that the wages here as per the job title are on par with London wages. However, they stretch staff to the point that it no longer becomes worth it.

    The majority of employees within the company are an amazing bunch of people to work with.

    Cons

    Workloads are often shoved on employees that are way above their pay grade with no gratitude or even offer of promotion after time are offered.

    They bring in 'more senior' employees on extremely high rates of pay whilst leaving the people doing the work to suffer.

    One person in particular within their management team lies to clients about statistics which doesn't sit well with any of the other employees but there isn't really much that can be done about it.

    The CEO screams and swears at his staff and never accepts advice from employee's that are trained in their field.

    Advice to Management

    Stop cutting corners and treat your staff better, people might stop leaving.


  4. "Seasonal work for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Data Processing Agent in Colchester, England (UK)
    Former Employee - Data Processing Agent in Colchester, England (UK)

    I worked at GFM Holdings (Less than a year)

    Pros

    Good work to do while studying, fits around other commitments and allows to gain something. Unskilled job so something anyone could do/start with. Database training provided on the first day and managers willing to help with questions or difficult handwriting

    Cons

    Very repetitive, monotonous work, especially if weekend shift (8 hours), staring at a computer screen the whole time. Not reliable either as it is seasonal work and if they don't have necessity, there wouldn't be work some weeks/days. Doesn't allow to develop many skills and no further career opportunities.


  5. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Times Call Centre
    Former Employee - Times Call Centre
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GFM Holdings full-time (More than a year)

    Pros

    Pay was good compared to other workplaces

    Cons

    Treated like salves with no respect of their staff.
    Limited access for toilet breaks etc, managers are very rude and do not respect their staff.


  6. "Satisfactory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Mailroom Worker in Colchester, England (UK)
    Former Employee - Temporary Mailroom Worker in Colchester, England (UK)
    Recommends
    Neutral Outlook

    I worked at GFM Holdings full-time (Less than a year)

    Pros

    good work environment, friendly staff

    Cons

    not very well organised, some employees are laid back

    Advice to Management

    can be more well structured and organised


  7. "Repetitve temp job that wasn't rewarding. However more interesting roles for senior management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Input
    Former Employee - Data Input

    Pros

    Quick turnaround from application to starting the job.
    There are often opportunities to work in different departments to develop a variety of skills.

    Cons

    Repetitive work.
    The job was not very rewarding.
    Little opportunity to make a real difference.
    Few permanent staff working there.

    Advice to Management

    They could give more of a warning as to when you are no longer needed. Could recognise employee's talents and assign them to more suitable tasks.